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Ferman Chrysler Dodge Jeep RAM

(2,618 reviews)
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

(2,618 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Dodge Jeep RAM from DealerRater.

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This purchase is the second vehicle that we purchased

This purchase is the second vehicle that we purchased from this particular Ferman dealership. Always a pleasant experience. Terry Light was fantastic to work with, he worked hard to get us out the door as we were on a very tight schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

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Sean was able to get me in early and done quickly.

Sean was able to get me in early and done quickly. I was very appreciative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

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Anthony met me as soon as I drove in.

Anthony met me as soon as I drove in. He inquired about my service needs, recorded the pertinent data, and took photos of my vehicle. The vehicle was immediately taken to the service center. He informed me of the progress and suggested that I consider buying tires. Inquired when the next tire sale would occur. Service was completed within 1 1/12 hours. My only disappointment was that the dealership had instituted a service charge for using a credit card. I initially booked the service online with a follow-up call from the dealership. In neither the online booking nor phone call was I informed of the extra charge. Anthony had to deliver the news.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

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Joey was fantastic.

Joey was fantastic. He communicated well what services my car needed and what services could wait. He went above and beyond to get my car ready as quickly as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

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Very competent in assessing and fixing my Jeep Wagoneer,

Very competent in assessing and fixing my Jeep Wagoneer, good maintenance team. I will continue to use Ferman Jeep for my services, highly recommend. Only issue I had was the wait for an actual service appointment but once I got in everything was smooth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

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My experience with the purchase of a used Ram truck was

My experience with the purchase of a used Ram truck was exceptional. The salesman made sure the truck was clean and full of fuel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

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Professional and quick; I appreciate their quality of

Professional and quick; I appreciate their quality of service, technical and customer Thanks Ferman Chrysler Jeep Dodge RAM

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Dealer response

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Best dealership experience ever!

Best dealership experience ever! My sales guy Chris was fantastic as well as finance guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

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Germaine answered all my questions truthfully which was a

Germaine answered all my questions truthfully which was a pleasant surprise. No hidden fees and took the time to listen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

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From drop off to diagnosis to fixing the problem the

From drop off to diagnosis to fixing the problem the process was very efficient and I was always kept informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

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