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Vernon Auto Group

(6,739 reviews)
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Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Dane was awesome. One of the easiest transaction I have...

Dane was awesome. One of the easiest transaction I have ever done. Would recommend Vernon auto group and Dane for anyone looking at buying a new truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

Very Satisfied! I got a great price & excellent...

Very Satisfied! I got a great price & excellent customer service for my 14' Silverado 3500. I contacted Vernon Auto Group Online and had Adrian Chenault help me choose the right truck for me. I will recommend to my friends and will most definitively buy another vehicle here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

Fred Eubanks

Overall a good experience at buying a new truck. Purchased a new 2013 Ram and asked the dealer to add running boards, goose neck and a spray in liner and done well and on time. Got a fair price on trade in and all went well. Chase Maldonado was the sales man and was very helpful throughout the entire process. I will send others to Vernon Auto Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the generous reviews! It was great doing business with you.

Awesome!

Being a first time car buyer, I was extremely apprehensive about the car-buying experience. I didn't want to be given a bad deal just because I was inexperienced. Saying that I am pleased with the experience I had at Vernon Auto Group would be an understatement. Chase Maldonado was so extremely helpful and honestly tried to get me the best possible deal that he could. He was there to answer an questions that I had and made me feel comfortable throughout buying my first car. I can definitely say that I will be back there for the next car that I need! Thanks again Chase! You are awesome! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

It's great to go somewhere and shop for a vehicle...

It's great to go somewhere and shop for a vehicle where you aren't rushed and you have no pressure to buy. Steve was friendly and helpful. The prices of their vehicles are overall the best and the Lifetime Powertrain Warranty is included at NO extra charge! Finance was fast and easy and then I was on my way. I would definitely recommend this dealership to everyone looking to buy and used or new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you.

Being a first time car buyer, I was extremely...

Being a first time car buyer, I was extremely apprehensive about the car-buying experience. I didn't want to be given a bad deal just because I was inexperienced. Saying that I am pleased with the experience I had at Vernon Auto Group would be an understatement. Chase Maldonado was so extremely helpful and honestly tried to get me the best possible deal that he could. He was there to answer an questions that I had and made me feel comfortable throughout buying my first car. I can definitely say that I will be back there for the next car that I need! Thanks again Chase! You are awesome! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for the generous reviews! It was great doing business with you.

Everyone was very nice and helpful. No matter who I...

Everyone was very nice and helpful. No matter who I talked to from the Salesman to the guys who delivered the vehicle, they all were friendly and full of information. I even had an employee hand deliver my information from 400 miles away! Now that's service! I also saved quite a bit of money going through Vernon rather than my local dealership. The deal was smooth and happened quickly. I will definitely recommend Vernon to everyone I know, and they will definitely have my business for years to come. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you.

I have bought eight to ten vehicle from Terry Rutherford...

I have bought eight to ten vehicle from Terry Rutherford and never had any problems that he could not solve in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

I had a great experience here I would highly recommend it...

I had a great experience here I would highly recommend it everyone was really nice and treated me well there was no rush to sell they took their time and respectfully greeted everyone and I would definitely buy from here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for the generous reviews! It was great doing business with you.

Great Vehicle, Great Price, Reasonable service

I found the vehicle which we eventually purchased on AutoTrader; I also viewed it on Vernon Auto Group's website. I called and spoke with Steve Ybarra a few times and he was quick to return my calls and eager to answer my questions. He also was forthcoming about a small scratch on the vehicle which was not visible in the photos online--he even emailed me pictures with a dime for comparison. We set up a time for my husband and I to drive the 3 hours to Vernon to look at the car with the intent to purchase it if all was as represented. My only complaint was that, though we set up a time to view the car, once we arrived at the dealership, it was nearly 30-45 minutes before we actually had ay contact with Steve. Thankfully a different employee found the keys for us and went with us to test drive the car; a different employee walked us through the paperwork to purchase the car; still a different employee answered vehicle-specific questions for us. The problem was that Steve, proclaimed as their best salesman, was overbooked with three customers, including us, all there at the same time. We actually spent probably 10 minutes total of the hour and half in the Vernon dealership speaking with Steve. So, make sure that you reserve your time with him well ahead, because he is worth it--he is knowledgeable and very willing to help. After we left with our "new-to-us" car, he even mailed us an owner's manual, as we found out after we left the dealership that the copy for our car was missing. I do recommend Vernon Auto Group, as they have very good prices, and a knowledgeable team.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the generous reviews! It was great doing business with you.