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Vernon Auto Group

(6,739 reviews)
Visit Vernon Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Chris provided great service overall. He took time to...

Chris provided great service overall. He took time to understand my needs and made a quick turn around with suggestions and even paperwork. I also dealt with several other members of the Vernon Auto team in which all were very customer oriented and I felt I was getting the best possible deal. As far as price, I could find nothing better. They offered me TOP dollar for my trade in with no haggling and beat all prices on the new vehicle I could find with other dealerships. They even offered to deliver the vehicle 300 miles away for 300 bucks. What awesome service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great feedback. We really enjoyed doing business with you. Thank you, Vernon Auto Group

Everything was great at Vernon auto group. Steve was...

Everything was great at Vernon auto group. Steve was helpful and friendly. The only thing I would change is they could have come off price a little more. I looked at there mark up on my pickup I traded with, and I have gotten some better deals. That being said the deal I got was not bad just a little more than I've gotten before. The price they gave me on my trade in was right on for blue book values, and I appreciate that. I will probably return to Vernon auto group in the future to look for a vehicle. The only thing they missed was a chip in the window but again not a big deal. Daniel Hawthorne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your view on the sales process. It was nice doing business with you and we look forward to having the opportunity again in the future. Thank you, Vernon Auto Group

Victor know what I want and gets it for me. I get in and...

Victor know what I want and gets it for me. I get in and out without drama that you have at other dealerships! Love it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome review. It's always a pleasure doing business with you! Thank you, Vernon Auto Group

Over all great experience in purchasing my vehicle at...

Over all great experience in purchasing my vehicle at Vernon auto group. Salesman Fermin was able to assist me with all the questions and made this transaction easier. Will recomend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was great doing business with you! We definitely enjoyed the opportunity! Thank you, Vernon Auto Group

Great experience. The only dealership that called back...

Great experience. The only dealership that called back to check up. The no haggling feature combined with the great price makes it a lot easier to buy.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It was great doing business with you! We definitely enjoyed the visit. Thank you, Vernon Auto Group

Dealer response

It was great doing business with you! We definitely enjoyed the visit. Thank you, Vernon Auto Group

I have owned the new truck for a week, and I could not be...

I have owned the new truck for a week, and I could not be happier with the vehicle nor the purchase at Vernon Auto Group. I heartily recommend them to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time for the awesome feedback!! We really do appreciate it! Thank you, Vernon Auto Group

f-350 dually

the guys at veron should teach other dealers how to be a polite and helpful salesmen. the price and arrogance the dealers in my home area caused me to shop online. while searcing online I found veron auto and boy am I glad I did, price and customer service was great. thanks veron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate the great feedback. We definitely enjoyed the visit just as much as you did! Thank you,

Happy Customer

I have been buying merchandise on the Web for several years, but never a vehicle. So with a bit of trepidation, I searched for a new truck to replace my 2003 Ford. My plan was to use the information found as a basis for shopping with local dealers to obtain the best deal possible. My search soon found the Vernon Auto Group, and I was attracted by their low, no haggle price, and the offer of the lifetime power train warranty. I visited two local Ford dealers and spent over an hour at each one discussing what I wanted and what the price would be. Neither of them could match the price offered by Vernon Auto Group, and neither of them offered the lifetime warranty. I contacted Vernon Auto, and through telephone conversations and the exchange of e-mails, I found the exact truck that I wanted, and at a price that was much better than the local dealers could offer. The agent who helped me could not have been friendlier nor more responsive to my questions. All of the paper work regarding the sale was handled electronically. I flew to Dallas/Fort Worth where I was picked up by a Vernon Auto employee. Upon arrival in Vernon, I was met by the agent who had been working with me, and I was introduced to my new truck. Since the paper work had already been done, it took less than five minutes to complete the deal. I was given a demonstration ride, and a lesson on how to use all of the features of the My Ford Touch. After a friendly goodbye, I started my drive back home to Pennsylvania. I have owned the new truck for a week, and I could not be happier with the vehicle nor the purchase at Vernon Auto Group. I heartily recommend them to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate this awesome review. It was definitely a pleasure doing business with you. We are glad you had an awesome experience, and look forward to our next visit! Thank you,

I love it!

I came and bought a car from Cody Milner. I like the car, it's small and saves me gas like I wanted. Everything was easy. I would recommend Vernon Auto Group, they're good service and very friendly people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy to hear you are enjoying your new car! It was great doing business with you. Thank you,

We have purchased 5 different vehicles from Vernon for...

We have purchased 5 different vehicles from Vernon for dodge, we have been please with every one of them except this one. The air conditioner did not work the next day. We tried to contact but with no answer the sales man never did contact my wife back. She is very angry about the situation and something should be looked at to make sure this does not happen again. The vehicle will have to be fixed by myself and it will cost me more money after I have already paid a good amount for the vehicle. If the inspections that supposedly take place on the vehicles this prob would not be there. I am going to have to have the air conditioner recharged at my own expense. In the future I will seek a vehicle else ware unless this prob is handled with the upmost importance and the prob is fixed not at my expense! I have 4 children that will be driving soon and will be in the market for more vehicles but I would guess due to the no response Vernon ford dodge has fell below standards and I will have to seek other vehicles from different dealerships. It is sad that the truth up front moto has died with time, and this dealership will suffer 1 customer at a time, until its demise in bankruptcy. Thanks for your time TOMMY WHITLOW/ WHITLOW CONSULTING LLC

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.