Reviews
Carly was great, timely, pleasant, and waited longer than
Carly was great, timely, pleasant, and waited longer than I thought it would be but I was OK
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Pdquacken90, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Very professional and friendly.
Very professional and friendly. Thank you for offering everything we needed to get our work done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lucian5234, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Servicing here is always a breeze!
Servicing here is always a breeze! Tristan took excellent care of my vehicle when it came in for service! I will be coming back and always expecting a pleasant visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jacob Langley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Good service except my safety feature that activates when
Good service except my safety feature that activates when your car is to close to another car has become more sensitive and will stop you for no reason almost causing me to crash.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cliff was excellent, very quick and professional.
Cliff was excellent, very quick and professional. My wait time was minimal and the communication was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Savannah my advisor is the best!
Savannah my advisor is the best! She was so helpful finding the replacement tire that I needed. She found what I wanted at the best price. Much better than Costco or other small places.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adriana, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Hendrick is the only place I will take my Mercedes for
Hendrick is the only place I will take my Mercedes for repairs and maintenance. I know that my vehicle is being attended to by certified Mercedes technicians - never in the years I've depended on Hendrick have I had return my car for service not done properly. Also when my car is serviced, Hendrick thoroughly goes through the condition of the car's componets and advises me accordingly. I also appreciate the updated text messages received on the status of repairs/maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John Adams, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
I want to thank the Hendrick’s team for getting me in so
I want to thank the Hendrick’s team for getting me in so quickly. I called another dealership in town and was told it would be weeks before they could get me in. Jonathan got me in the same day and got my vehicle fixed. I was up and running before a road trip and had the peace of mind for my car. Thanks for the great work and I’ll continue my future service needs at Hendricks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phil L, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
John D’Errico in servicing was very helpful.
John D’Errico in servicing was very helpful. He was my service advisor. He was extremely knowledgeable, helpful and guided me on the process. I would definitely recommend John to my family/friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alyssa.m.dauria, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Scheduled an oil change went the next day and they did a
Scheduled an oil change went the next day and they did a good job on getting me in when they said. They washed it after they were done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeff, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!