Rick Hendrick Chevrolet of Buford

I contacted Rick Hendrick Buford through Cars.com about a car I saw online. I never received a response. Every other dealership I contacted seemed to reach out daEven until I opted out of future emails.

I purchased a 2015 Hyundai Genesis 15 days ago. After I identified the side mirrors needed repair they said it was taken to the shop the same day and that they were looking forward to seeing me later to complete. the transaction. After I paid for the vehicle in full, I was told it would be ready the following day and someone would contact me. I was not contacted and as I proceeded to reach out to the dealership I was given the "run around" as to the update of my vehicle. I finally spoke to someone 2 days later that told me it wouldn't be ready until the next week. I arrived and was told that the vehicle was no longer at the facility and now being worked on at another dealership and they would have it the following week. At this point they had my money, my keys and the vehicle and I had been given adequate understanding. I reached out to the GM and sincerely shared my experience with him. He said he would see to the matter and "Make things right." He stated when the would arrive and that he would reach out to me personally. That day came and went and again the burden of responsibility to find out where my paid for car was, again was on me. I went up to dealership again....waited and hour and half for another assoc. to tell me the vehicle wasn't available and would be there the following Thursday. I reached out to the GM and requested a refund as his team didn't seem concerned about the experience I was having and could care less about when I got my vehicle or if I had any peace about being in the dark. Did I mention I had to drive 2hrs round trip each time just to speak to someone in person. Fast forward I was told my car was ready and the only concession made was an offer to give me a tank of gas in the car I just bought and a free oil change. The GM never corresponded with me about my requested refund or offered anything that indicated that he understood that hard working people who patronize a business in hopes being treated like valued customers matter. Instead I was avoided like the plague. I am very hurt and disappointed that I was made to feel like my consumer participation didn't matter. Its a shame when a trusted name seems to focus on only the transaction and forgets about the people who have worked very hard for it.

I am experiencing wind noise on the door that was replaced and had some water drip in form the seal during heavy rain. Need to get the door fitted a bit better.

Spoke with Calandra Lewis today. Very nice lady answered all my questions, not in the market yet but she will be my go to person.

They are great salesmen but don't trust their sweet talk. They make feel you good while buying the car and later on grab every opportunity to cheat you. I don't want you to be in my spot and get treated badly. I won't recommend a dealership who don't care about their customer relationship post sales and these people don't honor their word. You can find many better dealers than these people and better off. I bought a car a few months back. At the time, I am supposed to get two keys. But they could not find the key during sales asked me to come a later day to collect it. I followed them the next day. They could not find the key again and they are also not able to program the key as a person who does that is not available. As I live far away, sales manager clearly said me to get the key when I visit for my first service. When I returned back, they are charging me for getting me a new key and they don't want to honor their word. The reason, the previous sales manager left the dealership and they don't want to honor what their previous manager said. I did show them the proof of chat we had about the key, but they don't care. The new sales manager was rude and He verbally said, "I have to get back to my work" and he is getting aggressive in his voice. He utmost spent 2-3 mins of time while talking to me. He says dealership is not responsible for their previous employee's actions and words. I could two more pages about how they treated me and how professional they are. My only suggestion, forget that this car dealership even exists.

I purchased the car late night and I was given only one key. They asked me to come later on to pick my key. I arrived next day to get the key. The sales manager said, they could not find the key and new key needs to be programmed. As it was after hours they could not program the key. As I stay far away sales manager said they will make the key when I visit for my first service. When arrived next time for my first service, they are charging me for the second key. Excuse they had, Sales manager don't work there anymore and they can't honor the word which their previous employee has given. I feel this as some cheap tricks they play to save as much as they want. You can't trust these people, make sure to get everything in written format and don't believe in their sweet talk. Make sure to get all the items you need to receive and make sure to inspect your car pretty well before you buy. I am no longer trusting these guys anymore and I don't recommend buying from them. There are far better dealers than these people.

I gave Rick Hendrick a great rating because Shawn did a great job helping us select our Tahoe and get the price we wanted. He was very informative and knowledgeable about the vehicle!

I went in to purchase my 2015 Chevy Cruze on June 28, 2018, and dealt with salesman Kevin White. While in the dealership and testing out the vehicle we were interested in, we had a great experience. Kevin was friendly and worked to get us what we were looking for in my first car buying experience. Our family has bought three cars from this dealership in the past and enjoyed their service, however, this last car we purchased will be the last car we ever purchase from here. We dealt with Michael Alfarone in finance who was fine when we first bought the car, however, after, was terrible. Since the car I was purchasing was a recent trade in, I did not pick up the car until July 4th at 10 am (when I was told I could come and pick it up by my salesman). Upon arriving the car wasn't done being detailed resulting in us having to wait around. Upon completion, my mom had to ride home sitting in a soaking wet seat and the car was still not detailed to a good condition. Following leaving, we were only given one key after being told we would receive two keys. After FINALLY getting in contact with someone at the dealership to call us back to discuss getting another key, I drove 25 minutes to the dealership and had to sit there for 45 minutes because instead of them looking for the key I was coming to get, they were looking for the vehicle that I already had. After this, I was contacted by Michael Alfarone, via text message, asking for proof of address. Due to having a physical address and a PO Box I called up to the dealership 3-4 times to get clarification from Michael on what exactly I could send. I left messages with the front desk, left voicemails and emailed him what I had on July 7th and never got any response. From here, I assumed that the paperwork was what he needed, however, my father, who isn't even a signer or co-signer on the vehicle, got a phone call on July 13th from our salesman telling him he needed to get the paperwork as soon as possible or the car would need to be returned. I then set Michael another email with the paperwork I needed on this same date stating, "At this time, I have emailed this prior to now and have also called your office 5-6 times to get ahold of you and have yet to receive any response or call back until today when my father was called. I would please appreciate a response once you receive this so I can ensure you get this and have what you need. As stated above, if you need anything further, please give me a call at the number listed." From here, I received no response from anyone. On July 16th, I called the dealership and attempted to reach Kevin or Michael and got neither and asked to talk to who I believe was a finance manager and explained my situation. From here, I still got NO response from anyone letting me know the status of my paperwork. Eventually, I got a call from the loan company and got the paperwork fixed. However, my temporary tag was set to expire on August 12th and due to the delay of paperwork caused more issues. I called the dealership again to speak to either Michael or Kevin about an extension and spoke with someone named Jay Zaal. He was helpful in getting me the paperwork I needed in order to go to the tag office to get an extension, however, informed me that when I purchased my car Michael was supposed to give me a flash drive with all of my paperwork on it. He emailed me the paperwork I would need to take to the tag office while on the phone with him, which was helpful. Due to me moving to Graduate school, my Mom (co-signer) had to be the one who went to the tag office to pick up the tag. We were told 3-5 weeks would be the processing time for this. My mom went up to the tag office on 8/9 to pick up my tag or get a tag extension, if the tag wasn’t ready, and the tag office informed her they didn’t have any record of any paperwork at their office even being processed therefore couldn’t provide her with a tag extension. Following hearing about this, I immediately called the dealership on 8/10 to speak with Michael. I was put on hold by the desk assistants and hung up on and had to call back to speak with him. He pulled up my file and informed me that my paperwork had YET to go through accounting. He informed me that accounting opened at 8 am the next morning and would call me when he talked to them around 8 am. The next day 8/11, I received no phone called and called him back around 9:45 am and he informed me they were not open on Saturday and made a note to take care of this first thing Monday morning. However, in the typical customer service world a phone call to inform someone of this would have been the typical protocol. On Monday, 8/13, I am waiting for a phone call back from Michael for information about my tag, because at this point my temporary tag is expired and had to yet again call him first in order to get an answer. He informed me they had a meeting that morning and had just gotten out around 10:45 am, however, that just showed me where customers are placed within their company. After getting accounting on the phone, he told me that he would overnight me a temporary tag until my actual tag was ready. This was sent on Monday 8/13 and I never received it, as somehow it was returned to sender. As of today, my mom was just able to pick up the actual tag yesterday 8/20 and my father was able to mail it to me today (8/21). This experience has truly been a scaring one. This was my very first car purchase that I was very excited about, as many would be, and I don’t want to have to deal with purchasing another vehicle again. As I stated above, my family has purchased a few vehicles from this dealership before, but I can assure you this one will be the last one we buy from here. I would not recommend going here to anyone after this experience, as it has been very exhausting. Customer service is something that needs to be improved as well as communication skills. The customer who is paying you should never be the one who has to call you first to get answers they were promised at the beginning.

The sales person ( Matt Messer) along with the rest of the sales and finance teams went above and beyond to get me into my first Chevy

Friendly and easy to work with. Great staff,finance group. Was hassel free and great to work with. Shawn was friendly funny and was easy to talk to.