Reviews
We want to thank Marco Lopez for Helping us look for a...
We want to thank Marco Lopez for Helping us look for a suv,we came in with a budget and a style we wanted he immediately showed us the vechile we could get within our range the lot has multiple style and good prices.very helpful i would recommend to anyone in the future to speak with Marco Lopez.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We couldn't be happier that Marco Lopez provided you with a great car buying experience. She is a true asset and we are blessed to have her on the JT Auto Group team. We hope you are enjoying your new vehicle, please come back to visit anytime! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Was in need of a RHD vehicle. JT auto Mart had what we...
Was in need of a RHD vehicle. JT auto Mart had what we needed. Brian was professional & very helpful. Car delivered as promised. No hassels
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Excellent service. Not pushy at all. The ball was in my...
Excellent service. Not pushy at all. The ball was in my court the whole time. I only found one problem with the vehicle and they had the service section fix it in less than a week.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at JT Auto Group. We wish you safe travels in your new vehicle and look forward to seeing you again soon! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
I cannot speak highly enough about the friendly & helpful...
I cannot speak highly enough about the friendly & helpful staff at JT Auto Mart. Big thanks to Brian for being on top of things and making my car buying experience smooth. What a great salesperson! I absolutely LOVE my new Camaro. Two thumbs up!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Great sales team. Made the car buying experience hassle...
Great sales team. Made the car buying experience hassle free. I would definitely recommend J T Auto Mart for your next place to buy your car.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hearing that you had an amazing experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing JT Auto Group, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Review of the dealership.
Overall, everyone was friendly and courteous. For the most part they were very knowledgable of the vehicles. They allowed me to choose what I wanted and not what they felt was best for me. I would definitely recommend a friend.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hearing that you had an amazing experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing JT Auto Group, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Look elsewhere
This is a poor excuse for a dealership. They list cars at low prices and then reserve high price fees to add on after the fact. They try to hide behind the option for North Carolina dealers to add on fees, which are not required, to justify their shameful pricing tactics. They also claim the fees "cover reconditioning to the vehicle", yet refuse to produce documentation to validate it. I would recommend you avoid this dealership and look elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We would like to apologize for your negative experience at our dealership. We do not have hidden fees. The breakdown on our pricing first is the vehicles listed price. Then depending on the state you reside, the percentage of the sales tax. The administrative/documentation fee is $599.00 that is posted everywhere in all stores to be paid when purchase vehicle. There is no limit or law to what a dealership can charge for documentation fees and some are as high as $999.00! These fees are all posted on the walls as required by North Carolina.
Made things easy !
Very good people and made things very easy. Helped me choose a car, and answered all the questions that I had. I recommend this place to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at JT Auto Mart. We wish you safe travels in your new vehicle and look forward to seeing you again soon! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
MY SECOND TIME JUST AS GREAT AS THE FIRST
If you don't like kind and helpful customer service along with fair prices, I reccomend going somewhere else. This is the second car I have bought from here. As always, I am so impressed with their honesty and helpfulness. Not to mention, the way the employees actually care about the customers ♡ hands down, my favorite!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that you had an amazing experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing JT Auto Group, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
I bought a vehicle at this location. When I test drive...
I bought a vehicle at this location. When I test drive the vehicle thre airbag light was on. I was told they will fix the problem. I had my truck in thre shop for months multiple times. I was told the part they put on didn't fix the problem. Then they said they won't fix it, I said it's not my problem tit wasn't fixed all I know is you said you would fix it. Now I'm getting told they willii'm not fix thre problem.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience with JT Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We agreed to do exactly was was on the due bill to fix the air bag light. We took it to a certified Dealership for repair. Which was repaired, Any other circumstances that arises from there on out relating to the repair made by that dealership is beyond our control and apart from our agreement. This was well aware of on your end. Any further consultations should dealt with directly. Please feel free to contact us. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692