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JT Auto Group

(431 reviews)
Visit JT Auto Group
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–8:00pm 9:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
(866) 455-1157 (866) 455-1157

Reviews

(431 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JT Auto Group from DealerRater.

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DON’T EVEN BOTHER INQUIRING

I inquired about a 2016 Porsche Cayenne. Asked about what they warranty on the car. It took 4 attempts for him to finally say they have NO WARRANTY ON ANY CAR. Meaning it’s all AS IS. That’s a huge red flag. If the car has been inspected properly they will have a full checklist of all the components readily available which they don’t here. That means they are doing the bare minimum do they don’t have to invest more into the car even if it’s unsafe is my guess. He clearly didn’t want to explain why they have a As-Is you’re stuck with the car policy. This car has been sitting and going down in price since Feb. 2023 for a reason. Who knows what’s wrong with it since most dealers auction off their cars after 90 days since the cost to keep it in the lot goes through the roof. The saleman was as shady, rude and full of himself. He never stopped talking trying to impress me and said u can’t find used Porsche in good condition which is completely Wrong. He’s saying that to induce a sale. It’s a complete lie. If they did actually have cars in good shape and SAFE they would have a return policy like most reputable car dealers do. The salesman was arrogant, rude and just making up whatever he could since he was clearly desperate to sell something. I can’t tell u what kind of dealer add in fees they have but if you’re smart ignore these reviews with all the positive commentary. I don’t believe any of it for one second given the no return policy, lies and arrogance this guy displayed. My guess they r selling Turd’s they buy cheap at the auction that no one wants. My advice is to just ignore any of their ad’s and move on to an actual Real dealer with a return policy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your negative experience at our dealership. We do not have hidden fees. The breakdown on our pricing first is the vehicle's listed price. Then depending on the state you reside, the percentage of the sales tax. The administrative/documentation fee is $849.00 that is posted everywhere in all stores to be paid when purchasing a vehicle. There is no limit or law to what a dealership can charge for documentation fees and some are as high as $999.00! These fees are all posted on the walls as required by North Carolina. As far as our vehicles procedures that have to go through a reconditioning process. It has to go through the service department, detailed department, photo, and then price. As soon as that is available, we can provide you with more information. Aside from how the sales representative's way of pitching his sale it's an opinion. We are a private dealership who sales used vehicles. Upon signing documents we do disclose the "AS IS" When a seller marks a vehicle “as-is,” this basically means that the vehicle is being sold in the condition that it is in at the time of sale. If you decide you'd like to purchase a warranty you are able to as an added expense to you. We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at (919) 775-1517 or (888) 272-1692 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

Advertised well, showed not as advertised

I made an appointment to test drive a vehicle a few days in advance. When I arrived the vehicle was dirty inside. There was small pieces of trash on the floor and dirt. The cup holders and other crevasse had sticky dried up substance. The mileage that was advertised was 500 miles less than the actual mileage of the vehicle. Austin the salesman was professional and nice to talk to. Disappointed in the vehicles interior, as it was not in nice of condition as it was advertised to be.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best salesman

I was in the market for a car for my daughter and Stephanie was very attentive to what I wanted and knowledgeable on the vehicle choices. I would recommend her to anyone that is looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic

Was driving down US HWY# 1 in Sanford, NC. Spotted JT Auto, decided to stop in, and just look at the trucks. Didn’t plan on buying anything, just looking. The salesman, John Tew, was very informative, and we ended up buying a Nissan Frontier. Their prices are very reasonable. John took great care of us, and treated us like we were his only customer, even though he was very busy. John made us feel very special. Thank you so much John Tew

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Was driving down US HWY# 1 in Sanford, NC.

Was driving down US HWY# 1 in Sanford, NC. Spotted JT Auto, decided to stop in, and just look at the trucks. Didn’t plan on buying anything, just looking. The salesman, John Tew, was very informative, and we ended up buying a Nissan Frontier. Their prices are very reasonable. John took great care of us, and treated us like we were his only customer, even though he was very busy. John made us feel very special. Thank you so much John Tew.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 2

Found the car online that we were interested in and

Found the car online that we were interested in and called ahead to confirm that it was still available before driving almost two hours away! This car was a golden nugget with our name on it❤️ We were in and out in a timely manner and not to mention the awesome deal Billy gave us! Very much worth the drive after searching for this particular car for months! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place to buy a car!Large selection of cars.

I just want to thank N.Ritza and the JT Auto Group family for saling me my new ride.My experience with everyone was Great! If you need a Car I recommend you go see JT Auto Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We walked in without an appointment at a very busy time

We walked in without an appointment at a very busy time of day & were helped immediately. After walking around the lot searching for vehicles, we went inside where we were met by Sophia & Darren. We test drove the vehicles we were interested and during the entire experience were treated well. We closed a deal within 3 hours & they even helped us with some new tires. Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice folks for sure! I would have loved to had that 2005...

Nice folks for sure! I would have loved to had that 2005 V8 Mustang Convertible!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great ending!!

Great beginning, awkward issue, great ending: I bought a nice looking 2012 red Jeep Patriot manual transmission, beige floors & seats: my dreamed vehicle not being manufactured anymore. Mr Charles, the seller, is superb on customer service: not pushy, allowed appropiate time for info/questions, and let me drive out that same day, although I was still pending secondary earnings docms. Took the vehicle to Jeep for a used-vehicle inspection. They said vehicle was corroded underneath to affect the brakes, and it was unsafe to drive. Contacted the seller's service manager, they inspected the vehicle, assured it was not unsafe, corrosion was superficial, and to address my concerns, offered sandblasting for a minimal $10 courtesy charge. Also, I learned from their service manager, prior to buy, customers are allowed to bring vehicles to private used-vehicles inspections for a more informed decision. At a time with little cars available, I get to go home driving my safe-dreamed vehicle!!🥳

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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