JT Auto Group

These guys are on the ball. I was greeted promptly and warmly. Test drove the car while receiving great customer service. The sales person, Larry, was friendly and knowledgeable. I test drove (easy) and bought (easy). I drove off with a new vehicle (easy). Manager and Cust Serv also very pleasant.

Vehicle Purchased: 2015 Toyota Sienna, April 22, 2019 I found JT Automart and the 2015 Toyota Sienna on the internet for $19,400, talked via cell phone to Charles and set an appointment for noon on April 22, 2019. A friend drove me to JT Automart, approximately 80 miles from my home. I arrived on time. Issues undisclosed or avoided at purchase. NO GPS—Salesman Charles met me and had the Toyota Sienna parked in front of the office. I saw on the screen “traffic” with our location quite obvious. Charles clearly said, “The GPS manual is in the glove compartment.” It was there so I accepted his word. I commented that I would have to study the manual later. He may have been clueless! However, his job as salesman is to inform the potential buyer of such matters. I later learned from the Toyota manufacture that this particular model does not have a GPS system! Two Warranties were pasted on window: the largest one was later determined to be “catastrophe warranty” only, second smaller, clearly stated: “No warranty!” No door fob provided with purchase; I accepted as a minor consideration. Stability unit not functioning. Either Charles or Devin made a comment that problem was only a “sensor” but they did not have time to fit it before I arrived. Much more that a simple sensor, the cable sub-control cost $474 (see photo) online. I did not find this out until I returned home and had my local repair shop look at it. Ultimately, I had the sensor installed locally costing over $800. When I called to ask about the sensor, the JT Automart maintenance department said, “I had agreed to accept the vehicle as it was for the “reduced” price of $19,000.” I did agree but I was under the impression that the “sensor” would be under the $400 price reduction. They did offered to install if I bought the unit and brought it to their location! When I called for clarifications, I was directed to maintenance department. I could not talk to the salesman or manager. The manager, Devin Wicker, offered to reduce the sale price from advertised $19,400 to $19,000 because I intended to pay cash. I did pay cash because I thought I could replace the fob and sensor for $400. Of course, the sensor was a far more expensive than just a “sensor” because it also controlled much more. I am quite certain the manager knew the $400 was not going to cover the sensor because they did not want to pay for it. I cannot know this for sure. However, when he would not speak to me on the phone, I became suspicious. I think these issues: the GPS was not as implied, the stability sensor was far more than implied, the warranty was not as implied… all made me quite certain the “deal” at best was misrepresented. Yes, I signed documents that I was buying the vehicle without a warranty but the window sticker said a warranty exists on the vehicle. Why have I waited so long to write? I realize that my problem will not be corrected. However, perhaps one or more reading this review will be more careful in buying from JR Automart. One last comment: Somewhere in their advertising, JR Automart mentions they give special consideration to veterans! Much was made of my two tours in Iraq and a total of 21 years in uniform. Nothing was mentioned about special consideration.

Charles Raegan was my salesman. What a fantastic addition to this car dealership. Charles was very patient and took my concerns seriously. As a result, JT Auto replaced my windshield and battery without me asking. I couldn't of asked for a better car experience! I will highly recommend JT Auto without hesitation.

Bought a used Honda CR-V. Devine, the sales manager, promised that I could return it if my mechanic found a problem. Within 2 days, I found that the starter needs to be replaced, and Devine passed me to the service department. I've called and e-mailed 10-15 times. They are stonewalling me. So disappointed.

Very good with service. Mrs. Kim was a excellent help with the whole process. I'm very happy to have my new vehicle. I would highly recommend this place with the service. The only thing I wish they could've did was put air and gas in it before I bought it.

Kim, Just want to start by saying thank you for the professionalism and accuracy for the entire process. You started by doing a video of the car walk around while we were outside the state, then kept up conversation with me throughout. Once I got to your dealer location it was a breeze. Like I mentioned before as a service member moving locations it’s always great to have someone to make any situation less stressful! You are absolutely amazing and I will be referring others your way!

Thank you for helping me through the whole process. You go above and beyond for customers. Both you and Tara did outstanding customer service. Thanks, Brandy Wicker

Johnny was great to work with. He made sure we were comfortable with our purchase and was very thorough in explaining things. We actually showed up to purchase one truck and left with something much more compatible with what we were looking for.

Everyone was very helpful and made buying my truck a quick and painless process. We drove all the way from South Carolina and it was well worth it for the price and quality.

Kim is straightforward and direct. Happy to have me look at the inventory. Assisted through the purchase process and attended to all my concerns. Kim was exceptionally clear about the function and need for each document during the closing. Thanks