Automall Collection

They offer cars online but do not respond to your emails, I don't plan on driving 30 miles to their dealership if I don't know if the car is still available! Many cars posted on Cars.com that never get taken off the site so you never know what is really available!

I'll keep this short. I had a good experience. I dealt with the owner. He didn't waste me time which I appreciate above all else. I ended up getting a fair price for the vehicle I saw online and went there to buy if everything checked out. I would go back and I do recommend them.

I called this dealership Monday June 16, 2013 and spoke with Ramon about 2 different cars. One was a 2011 Mercedes E350 with 44k miles and the other was a 2009 BMW 650 with 30k miles. I specifically asked about the Carfax for both and was told they were both clean, never in an accident. I asked Ramon to email them to me and explained that it was a 35 mile trip one way and didn't want to waste my time. I got the Carfax for the e350 within a few minutes. I waited about 1/2 hr and the one for the 650 didn't come yet. I had errands to run soI left. They were expecting me there at 2pm but I was running late, mainly because we were having thunder storms and it was pouring out. At about 2:15 I got a call from another person at the dealership named Jay. He called my home number first because I didn't give them my cell. My wife told them I was out looking at cars and gave them my cell. He wanted to make sure I was still coming and I assured him I was. I asked a second time about the Carfax and was told it was clean no accidents. When I got there Jay was with another customer and eventually another person helped me. I wanted to take the 650 out first because it was the one I was most interested in. I asked him if I liked it, could I take it home to show my wife so she could feel how it rode (she has 3 disks degenerating in her neck and some cars cause a lot of pain). They had no problem with that so I took it for a short ride and didn't think it would be too bad for her so I went back tothe dealership to make arrangements. This is when the Carfax appeared. They showed me how it had ALL of the service work and maintenance done whch was several pages long. They also pointed out that it was a one owner and no reported accidents. Strangely enough, the carfax recommended taking 1,700 off the book value. Thought this should have been the opposite given the service records and one owner. When I asked about this, they said it was because the dealer bought the car back. I was originally told it was off lease. I took the carfax to look at it myself because it just wasn't adding up. Looking closely, there it was. The car was bought back and "BRANDED A LEMON". They still tried to sell me on the fact that the carfax was clean. We obviously had a different definition of clean. After wasting 3 hours of my time and 1/2 tank of gas, I checked to see if they ever sent the carfax, which it looked like they did but when I clicked on the link, I got an authorization error. They had about 50 cars on their lot and they were all high end so you would expect honesty, but in the end, they turned out to be the type that continue to give used car lots, the stigma that some of them do notvdeserve but end getting thanks to dishonest dealers like this that will tell you anything to get you on their lot. I sure hope the roll over I saw on the way home wasn't driving too fast in the pouring rain because he was angry after just having a similar situation.

During The car buying process everything was great. But a couple of months later when there was a problem with the car they acted like they didnt know me. In the past at other dealerships if you call a couple of months later with a question you are treated with repsect. NOT HERE . Just saying.....BE AWARE

I walked in looking for an advertised Audi A3. When I got there Sonny had the car pulled up for me. It was just as advertised and looking good. He was really friendly and took care of me. I was asking a lot of them to make me happy and they met all my needs. When trying to get a price that worked for me Eddie was firm but extremely fair. To me, that is all you can ask for. I ended up bringing my girlfriend to look at an Acura TSX. We walked out with both. After the sale they made sure the cars were up to our standards and they really appreciated the business. I would recommend them to anyone. Oh and by the way, they have great cars. I was really impressed with the selection. Go see these guys!

I was looking for a very particular make and model vehicle. I searched for months to find the right one. I found my car at the AutoMall Collection in Peabody. I met with David Penney and was treated professionally right from the start. The car needed a few small things to be perfect and David promised me that the dealership would provide those things at their cost. Due to my busy schedule, it took a little longer than I anticipated, but David and the AutoMall did everything they promised to do. Brandon Wright at the AutoMall Service Center in Norwood was equally great to work with. I would highly recommend this salesman, this dealership, and this repair facility.

Dave Penney was terrific to deal with - would highly recommend this dealer to anyone looking for a quality used car at a great price with no hassle whatsoever!

I contacted this dealership about purchasing a used smart car. We agreed on a price over the phone, but when I arrived at the dealership they explained that there had been some sort of mistake and that I actually had to pay $500 more. When I complained to the owner he agreed to the original price but said that I would have to pay $478 in document fees. Then the battery in the car was dead and I couldn't take it for a test drive. Needless to say, I didn't buy the car. These people are caricatures of sleazy car salesmen. Do yourself a favor and take your business elsewhere.

I had the best car buying experience here. They got me a great rate with not so great credit and worked with me on the whole process. They treated me well and as a women generally at other dealerships that is not the case. All the sales guys were fantastic! I would highly recommend the automall collection! Great cars Great people! Best car buying experience ever! Mark didnt push the sale and really listened to what I wanted and joe worked hard to get me a payment I could afford. I highly recommend!

Drove 30 minutes last Saturday to this dealership to purchase a 2009 C300.when we arrived the dealership was busy with customers and since we did not call in advance and they have limited amount of dealer plates for test drive,we were asked politely to wait for a plate to ba available for test drive.meanwhile my Sons got comfortable on the nice leather couch in front of a Big screen TV in the showroom.I was offered a coffee from Starbucks which was very nice indeed.after 15-20 minutes we were off for a test drive with a very clean C300 we came to purchase.the rest was easy process,the financing was quick and we were out in no time,happy with our purchase.Thank you Joe for all your efforts.