Automall Collection

I have been looking all over the North Shore for a used BMW. Stopped into Auto Mall after seeing a couple of listings on Cars.com. Dave was very helpful, and let me drive as many cars as I wanted. There was no pressure, and the overall experience was very possitive. John (one of the owners) was also helpful selecting a car that suited me. I would highly recommend this dealership to any of my friends. I ended up buying an '09 535XI, for a great price. They treated me very fairly on my trade as well. It's a pleasure doing business with these folks.

When I went searching for a new Acura, I located the Automall collection and saw that the price was the best I had seen anywhere! When I got to the dealership they went to get the car off the lot for us, and made sure it was in perfect condition. They also had a selection of four or five for us to choose. After working with our pricce range we found the exact car we wanted and they made it look brand new. The financing was so easy and was probably the easiest part. We enjoyed our time at this dealership and would recommend to anyone who wants a great price, professional atmosphere and easy non pressured buying experince.

Tooth extraction, hemroid surgery, buying a car. What do they have in common? You don't look forward to any of them. I have had my eye on an 08 Maxima for some time and when my current vehicle reached 190k, it was time to act. Their selection was attractive, the Maxima was agressively priced, and looked very nice. My sales guy was accomodating, assertive, but respectful and the deal was done. When the vehicle was delivered, there were a couple of issues which were supposed to be fixed but were not. This started to raise my concerns. After a couple of phone calls to Mike and Eddie, I was assured the situation would be addressed. I sat down with Mike and found him to be professional, sympathetic to my headaches with the car, and committed to making the situation right. I drove out of the dealership satisfied that we had worked together to a satisfactory resolution, pleased with the courtesy demonstrated to me, and thinking that, of the first three items I mentioned, the third was not that bad. When I have to purchase again, I will go back to Mike and would suggest to my friends they do the same.

Stopped by the Auto Mall Collection and found a Convertible Mini Cooper for my son, the folks down there were very attentive and took care of me right away. We had a couple of bumps along the way but the manager Michael took care of everything and we received our New (to us) Mini Cooper....Please don't hesitate to visit these guys..they will take care of you !!!

BE VERY CAREFUL!!! I bought a BMW x5 and after less than a month, it started leaking oil and they could not help me fix it. The brakes needed to be repaired too. I spent $1000 to repair the oil leak and another $800 to repair the brakes in less than a month after I bought the car. The staff were very unprofessional. This is one of the dealership that don't care about you as a customer after u hand them the check!!!

Met with Chris on my first visit to this dealership, I pretty much knew what car I wanted. I've always had my guard up at dealerships so I tried not to let on. He was very knowledgeable, didn't try to push me at all, I just felt really comfortable. When we got back to the dealership I told him I still wanted to show my wife, but she was at home with the kids, he offered to let me bring it to her and I did. That's pretty much what sealed the deal for me. I got to do everything on my terms and never felt uncomfortable would recommend Chris to my friends and anyone who asked about him. The showroom was a little small, but very nice and clean, the price was very fair and they even got the plates for the car. I've had the car for less than a month now, I'll update again if I need to.

I had a wonderful experience at The Automall Collection. I definitely did my homework and found that Automall was by far the lowest priced. I was looking for a 3 series BMW or C Class Mercedes. Their selection along with their prices had everyone beat. My sales associate was very polite and attentive. He was very patient and showed me all of the cars that fit my description. When I made my decision I met with the finance manager to sign the paperwork. He was very professional and straight forward. They made my life easy that day and that itself is worth this referral. Not only will I go back to The Automall Collection to purchase my next car but I will continue to refer them to my family and friends! -Cheers

BUYING A CAR COULD BE VERY EXHUSTING.DEALING WITH PUSHY, HIGH PRESSURE DEALERS IS NOT A GOOD EXPERIENCE.WELL,UNTIL I WALKED IN TO THIS DEALERSHIP.MY LAST STOP ON AN EXHUSTING SATURDAY.I WISH THIS WOULD HAVE BEEN MY FIRST STOP.GREAT GUYS TO DO BUSINESS WITH.EXCELLENT CONDITION VEHICLES AND EXCELLENT CUSTOMER SERVICE.NO HIGH PRESSURE SALES.VERY RELAXING SHOWROOM AND AN EASY PROCESS.DROVE IN WITH MY TRADE AND WENT HOME HALF AN HOUR LATER WITH MY GREAT LOOKING 2009 BMW 535XI.I WOULD RECOMMEND THIS PLACE AND MOST DEFINATELY WILL SEND MORE BUSINESS ON THEIR WAY.THANKS GUYS FOR MAKING MY SATURDAY.

Hidding issues and pressuring customers seems to be the mantra of this particular delar. Prices too good to be true have a reason, their cars have issues, cosmetically great but mechanically nearly functioning.

Automall at Peabody is a top class team. I was in the market for 2008-2009 BMW X5 and am very particular on the features, quality and condition of a car I am about to purchase - after all BMWs do not come cheap and it a serious purchase and stressful time to an extent. Prior to coming to Automall I entered into an agreement to buy a car from an official BMW dealership in Western MA conditional that they would fix certain cosmetic items on car. After waiting four days, all they did was clean it and I pulled out of the deal and got my deposit back as I was dissapointed in their lack of listening to my requests and attitude. While some folks would rather deal with an official dealership, my experience at Automall proved otherwise. Everyone at Automall worked hard to get my business, found the best loan rates available, and catered to my many requests prior to picking up the car. The car I picked up was in very good condition and they obviously cherrypick the cars they inventory. I would rather deal with Automall who listens to their customers requests and are honorable any day, instead getting your car washed and a filled with a tank of gas at a traditional dealerships - while ignoring my requests. Not only did the Automall team address all my particular items, they also honored fixing a light on the side of the car a week after it was delivered. Again, I am very particular on the car and customer service experience and would rate my experience as exceptional. They all worked hard as a team and followed through on their commitments and even helped me out beyond what I hoped for.