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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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The service was great.

The service was great. They kept me informed of the status of the repair. Very fast and efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall the shopping experience is great, no markup and

Overall the shopping experience is great, no markup and crazy added option. Only complains is the doc fee is higher than average

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good, fast service.

Good, fast service. They have started to provide complementary car wash with oil change. a

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The process was quick and easy.

The process was quick and easy. The service department kept me updated and provided a helpful video to show the condition of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dealership is very thorough re: service and sends a video

Dealership is very thorough re: service and sends a video of the technician walking through everything they looked at and checked. I love and appreciate the use of technology!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Checked in fast, worked fast, finished fast.

Checked in fast, worked fast, finished fast. The person that helped me was very good and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bashard was very attentive and professional.

Bashard was very attentive and professional. He was very knowledgeable about the features and helped me decide which vehicle I liked best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service!

Great service! Always fast and friendly! Love that they send a video walkthrough while servicing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vehicle was as advertised.

Vehicle was as advertised. Price was what we agreed upon. Dealership was friendly and help us get the vehicle back to Alabama after we bought it. Easy and smooth transaction with no bull crap. Juan was courteous and polite even drove our vehicle to Alabama for us. Would buy again from this dealership .Paul from Alabama.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Took my Mazda CX-9 which I purchased from Rick Case .

Took my Mazda CX-9 which I purchased from Rick Case .azda for service work and the staff was very detailed and specific in my car concerns. I was statified with the workmanship and professional communication between the staff at Rick Case and myself. I plan to bring my car for future maintenance and upkeep to keep my car running smoothly. The video contactless was GREAT seeing my car being worked on and communicating with the service people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.