Rick Case Mazda of Duluth

Dealer will listen to your needs and will work with you, best experience I’ve had.

I am a repeat customer. The sales rep listened to my needs and went the extra mile to make the purchase smooth and pleasant.

Booked oil change online. Online price stated $59.99. When I went to service it the price went up to $80. Was told the price is going up on everything. Not sure why the advertise that price in the first place

Car that I bought had issues and told dealer about them. They saw the issue and wanted me to pay for the repair even tho I had just bought it within 3 days.

My advisor is great - kind and professional. Recommend maintenance items only I needed. Explain every thing and keep me updated.

The staff is friendly and the techs do good work. The only issue is that they always seem to be backed up. When I schedule an appointment a week in advance for simple service (oil change and tire rotation), a wait time of a little over two hours is a bit ridiculous. However, I will keep going back. Hopefully their wait times will get a little bit better.

It’s difficult to get someone on the phone to make an appointment. I had to call through the sales department to be able to make an appointment. The “multi point” wasnt given to me. No video, no form to show my battery level how many seconds per rotation I left on my tires. Or when I should do a engine maintenance such as, fluid flush, carbon dioxide clean, manifold clean, etc. I’m missing a screw for my undercarriage cover. When I went for a service, my fluids were not replenished. My coolant levels were SUPER low. I want to continue using Rick Case but they have to do better and show some more customers service and provide the work. I want to be able to come back and to continue using your services.

Great buying experience, I highly recommend Divan Van Der Walt. Divan is very knowledgeable and worked diligently to find my car.

This dealership to me will always be my go to place for service to my car.

It took two days to fix. I was disappointed in that. I had a 8am appointment on Friday