Rick Case Mazda of Duluth

Bashard and Jeff made this an easy experience. They were professional, courteous, knowledgeable and honest

My Customer Service Experience was Excellent everybody is always very nice and pleasant they treat you like family I always enjoy coming to your location for all my car needed.

Everyone was courteous, knowledgeable, ready to help. From the time I walked in I had a good experience and feeling through the whole process. I am really glad I choose to get a Mazda . Janey was very nice and patient with me through the whole process. Jeff helped me look at all my options and this made me have a better view of what I was getting myself into. Audra closed the night with a warm but efficient signing of documents. I really appreciate all the help I got.

To Update: problem is still not fix, but to be fair, I’ll update this review. - I got the loaner a day after they asked me to wait another week (pleasant surprise). It got delivered to my home, which is greatly appreciated, as it saved me a trip. - I also spoke to Shaun and Will about the situation and they were very nice and understanding. They did send me updates on the process and what was going on with it while it was in the shop. Long story short, there was some CMV issue, and parts are on back order, and they have no idea how long the wait time is, months..years..who know? - I was advised to contact MazdaUSA, which I did, and they told me to go talk to the dealership manager, which I did.. it’s a full circle .. Spoked to Avery, who told me there’s an option to trade in the car (estimated to be about $3k Less than what I paid for) or read up on the lemon law (MazdaUSA did mentioned this as well, was not expect to hear it again). Not an ideal answer I was looking for. - Yes, I understand that It could be worst than the infotainment problem, it might be a small problem to them . But I did spend money to buy new car to use new car functions, and should there be a problem? - I’m updating this review, mainly because the problem started with the manufacture, and Shaun was extremely professional when talking to me, and The staffs did get back to me in a timely matter via phone. - Would I recommend this dealership? I would say yes, but make sure to triple check your car before you drives off, in my case, I did not have a cord to test the screen at pick up time... - I’ll update once more when everything is situated. ———— So I bought the car on the 12-17-21.. came back with it on the 12/20th, because there was a problem with the screen (it glitches when I tried to use CarPlay). They updated the system for the screen and send me home (still didnt fix it). Brought it back again on the 12/29th (they did not know what was going on, told me to come back the following Monday for a loaner) ... I came back on 1/3 (b/c they told me too come a loaner, showed up and you didnt have it). They Told me to wait a week.. I waited a week, and now they are telling me to wait another week for the loaner? This got dragged out since December 2021.. When you buy a car at 8 mileage drive out. There should not be any issue with it. I brought it back so many time and it seems like they are running me in a circle. It is a new car. There shouldn't be any issue. It is now January, 2022 and I still Have NOT gotten the issue fixed. Extremely disappointed

Very good customer service, friendly personnel and very polite. I am taking my care there regularly.

Very easy dealership to work with. Good process and no hassles during the sale process.

Everyone was very helpful and courteous. One of the only dealerships they actually had cars available. No crazy dealer fees. They had a very family feel and we really enjoyed our experience. Would definitely buy another car from them!

They worked in a timely manner and were very polite. They were considerate and very helpful. There were several people out that day but they still managed to complete my work in a timely manner

Service department wasn’t open and ready at their stated opening time of 7:30 am. I waited over 15 minutes for someone to do intake- and didn’t leave the facility until almost 8am. I also got a email of cancellation of my service appointment one hour after picking up my already-serviced car. The right hand didn’t know what the left hand was doing.

Low pressure sales tactic by the sales rep. No ridiculous dealer add in’s to the new car sticker price. Would recommend anyone looking for a new Mazda to stop here first.