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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Nice, effective, service. They were able to take time to...

Nice, effective, service. They were able to take time to check my care with care. I appreciate the fact that they even provided a ride too and from while my car was in the shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Of the several surveys sent in behalf of this dealer, I...

Of the several surveys sent in behalf of this dealer, I have rated the dealership service department as outstanding for each

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department is highly efficient, knowledgeable...

The service department is highly efficient, knowledgeable and perform quality work. Customer service personnel are friendly and helpful. They explain the purpose of the service and carry it out within the time estimated, and at.reasonable rates. They give suggestions how to improve car performance, but do not try to “upsell” unnecessary work. My car, as a consequence, has performed flawlessly. This seems to be the Mazda way and is a refreshing change from other dealer experiences I could mention. I have been subjected to mediocre service and worse from several other companies. As a result, I have become a Mazda fanatic. Having driven my 6 Signature over 19,000 miles cross country in 4 months, I have subsequently helped several others purchase Mazdas. Keep up the good work and us fanatics will always be there to support you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great place to look for a great car. Look up Bashard for...

Great place to look for a great car. Look up Bashard for no-pressure informative help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband took my car in for an oil change and was very...

My husband took my car in for an oil change and was very impressed with the quality of work and appreciated them being honest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful customer service. Helped with transparent...

Wonderful customer service. Helped with transparent deal. No selling crap insurance which never comes to work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very nice. Quick. Professional. Would buy from them next...

Very nice. Quick. Professional. Would buy from them next time we buy a Mazda car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I came in for a recall and I immediately was helped. I...

I came in for a recall and I immediately was helped. I had spoken to Justin for information regarding my vehicle and he was very knowledgeable and polite and made my experience so much easier. I dropped my car off the day before and was all done by the next afternoon. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a good experience getting my first oil change...

I had a good experience getting my first oil change there. Service was prompt and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Worse dealership

Wish i never purchased my new vehicle with this company. Worse decision I’ve ever made. Purchased my vehicle two months ago and i am still unable to drive the car. The sales person is non- responsive and the manager did not handle the situation accordingly.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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