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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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They were very willing to accommodate me as a walk-in at

They were very willing to accommodate me as a walk-in at the service department.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Explained well about the car.

Explained well about the car. The interior of the car was loved a lot Thankyou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Rick Case service team did the repairs quickly and...

The Rick Case service team did the repairs quickly and for less than the quoted amount. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have always gone to Jim Ellis Mazda because of their

I have always gone to Jim Ellis Mazda because of their friendly service. This was the first time that I have gone to Rick Case Mazda, and I have to say that from my call to set up my appointment to a follow up call after I picked up my car was top notch. You have a new loyal customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were thorough in explaining everything to me while...

They were thorough in explaining everything to me while servicing my car. I felt comfortable with them servicing my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I enjoy taking my car to Rick Case in Duluth. Chris...

I enjoy taking my car to Rick Case in Duluth. Chris Welles has been gracious over the years and the service reps are fair and flexible. And now we are getting a car wash with service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service. They kept me up to date...

Great customer service. They kept me up to date throughout the whole process of me waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

So disappointed to the agent that assisted as because he...

So disappointed to the agent that assisted as because he did not filled the gas

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

We bought a car and the agent that assisted as took the car to fill up a gas but to my surprise when we got home it’s not even half the tank when we call him back he said that they only fill up gas only for the brand new car shame on him so disappointed

Consumer response

So dissatisfied

The dealership I normally went to in Atlanta closed so I...

The dealership I normally went to in Atlanta closed so I found this dealership. The service coordinator was very friendly. They got my car in and out quickly. The service video was informative. I'll definitely go back for my next scheduled service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service! They got me in and out on a...

Great customer service! They got me in and out on a timely manner. Love the video updates on my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Great customer service!! Thanks guys!