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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Rick Case has Experienced Personnel, who provide...

Rick Case has Experienced Personnel, who provide Professional Service & Support, that is Reasonably Priced. Just Good People who make this dealership a pleasure to do business with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Customer Service from Jeffrey Westbrook is unmatched...

The Customer Service from Jeffrey Westbrook is unmatched and his skills surpassed my expectations. I love this Dealership and will continue to bring my Mazda to be service here. Please make sure he receives "Kudos" in the Daily Morning Focus Meetings to recognize his thoroughness and resilient attitude to strive for greatness exceeding the customer expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Marisol was excellent! She helped me with my new Mazda...

Marisol was excellent! She helped me with my new Mazda CX-5 purchase. She walked me through all the features. The overall experience was lovely. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service. Everyone is friendly. I like the...

Excellent service. Everyone is friendly. I like the text & video giving updates & recommenced maintenance for my vehicle. The entire process was easy from setting the appointment online to checking in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They did a very nice job of servicing my 2018 Mazda CX5.....

They did a very nice job of servicing my 2018 Mazda CX5.. I feel they went the extra mile for me. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, helpful customer service. Sales took the time...

Friendly, helpful customer service. Sales took the time to explain everything that was new to me, as a first time car buyer. Appropriate health protocols were followed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It is the honest and reliable service. Highly...

It is the honest and reliable service. Highly recommended. Jeff at service department is the best person that I have worked with at car dealerships. He provided the best service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic service! A courteous gentleman picked up my car...

Fantastic service! A courteous gentleman picked up my car at my home and delivered it when the service was complete. What more can you ask for?!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service team at Rick Case Mazda is great! I’ve been...

The service team at Rick Case Mazda is great! I’ve been bringing my car in for service since we bought it in 2015. I’ve dealt mainly with Jeff Westbrook in service and I can’t say enough about him! He’s knowledgeable, honest and super friendly. Customer Service is top notch with him. Thanks Jeff for always taking care of our service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The gentleman that work with me in the service department...

The gentleman that work with me in the service department was very nice. He walked me outside to explain about other things to look out for on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.