Rick Case Mazda of Duluth

I was ready to buy a specific car and was working with THREE people including the manager. I was waiting on them to get me info on the warranty that they were pressuring me to add in AFTER I sent the financial information over. I was under the impression it was on hold but was told no that I had to sign paperwork for that to occur even during the paperwork process. I was not willing to sign it without reading it. I asked to pay to hold it while I read the paperwork and was told no. I was told at 9am over the phone that I needed to decide on the phone if I wanted the extended warranty and gap policy. I asked for the info on them to be emailed to me to read before I purchased it and was told that someone else was coming to buy it at 10:30am if I did not buy it now over the phone WITHOUT READING ANYTHING. I was taken aback by the used car dealer style of pressure. Finally, after I refused to give in to his pressure over the phone, I was told it would be emailed. It was not. I texted the manager. No reply all day. I texted a few times with the sales guy for the promised info so we could close the sale and he said he would send it since the finance guy did not. Then I finally got a reply at 3:30 that the car was sold. The manager FINALLY texted me back after this when I said I was posting my reviews to social media and that they had lost a customer. Super poor customer service. They pressured me to buy something that I could not even get info on. Added- the listing they advertised had several features listed that the car did not even have. They did not even point this out. My son noticed and inquired about it. The 16 year old noticed the errors that the so called professionals did not. Thankfully, I had decided to not use the dealer anyway after the poor customer service and we had already moved on to a better deal and car but I feel the need to warn others of this dealership who VERY MUCH acts like a stereotypical used car dealer. ( I am not one who normally writes bad reviews. I am not bitter because we moved on to a better deal as I said. This is ONLY to warn others of their deceitful advertisements on features and pressure sales tactics).

I was ready to buy a specific car and was working with THREE people including the manager. I was waiting on them to get me info on the warranty that they were pressuring me to add in AFTER I sent the financial information over. I was under the impression it was on hold but was told no that I had to sign paperwork for that to occur even during the paperwork process. I was not willing to sign it without reading it. I asked to pay to hold it while I read the paperwork and was told no. I was told at 9am over the phone that I needed to decide on the phone if I wanted the extended warranty and gap policy. I asked for the info on them to be emailed to me to read before I purchased it and was told that someone else was coming to buy it at 10:30am if I did not buy it now over the phone WITHOUT READING ANYTHING. I was taken aback by the used car dealer style of pressure. Finally, after I refused to give in to his pressure over the phone, I was told it would be emailed. It was not. I texted the manager. No reply all day. I texted a few times with the sales guy for the promised info so we could close the sale and he said he would send it since the finance guy did not. Then I finally got a reply at 3:30 that the car was sold. The manager FINALLY texted me back after this when I said I was posting my reviews to social media and that they had lost a customer. Super poor customer service. They pressured me to buy something that I could not even get info on. Added- the listing they advertised had several features listed that the car did not even have. They did not even point this out. My son noticed and inquired about it. The 16 year old noticed the errors that the so called professionals did not. Thankfully, I had decided to not use the dealer anyway after the poor customer service and we had already moved on to a better deal and car but I feel the need to warn others of this dealership who VERY MUCH acts like a stereotypical used car dealer. ( I am not one who normally writes bad reviews. I am not bitter because we moved on to a better deal as I said. This is ONLY to warn others of their deceitful advertisements on features and pressure sales tactics).

All they care about is making the sale. Disrespectful sales manager. Car was damaged upon delivery, they didn’t want to pay for professional repairs.

I visited Rick Case Mazda after checking few cars online on the website. We liked a car and discussed on the figures for the car and decided to come back soon After 2-3 days I called up the dealership and expressed our interest to buy the car and the sales person set us an appointment. We walked in and requested for another look and drive on the car and we pointed out few things on the car for which the sales person agreed and said he will check with his managers if he can get that done on the car. Once everything was done we asked for the car inspection reports and car fax reports. They provided certified 160 inspection reports. We got all the reports and were ok but then started the bitter experience on the buying of the car. The sales man connected us to Avery McConnell who was the Sales manager that day and he came in asked us how we wanted to finance the car. I said I would like to go with self auto finance option instead of the finance offered by the dealership. On this the sales manger said that if I get it self financed with the bank of our choice that may take a long time and as per Rick Case Mazda policy he was not supposed to hold any used car for even a day. I told him that I have already initiated the process and it would not take me long to get it self financed I just need a purchase order of the car to submit to the bank for auto finance. I also agreed to pay the down payment on the car to hold the car and also get the paperwork done. Not sure if going with the self financing made the Sales manager go mad and he said "Can you call in your bank now and get us the check details? He even asked question like are you even sure that bank person will be up and working now to get it done?. Do you understand that this not how the dealership works. You need to pay for the car to get the car." I said ok let me call the bank and check. I tried reaching the bank but as it was already 5:30 pm I could not get in touch with the auto finance guy at the bank. I wanted to get the car but as the Sales manger told me he cannot hold the car for me until I make the full payment for the car so I decided to go with dealer finance instead. I communicated the same to the sales guy who said he will let manager know about it and he left and got us some paper to sign. When he got the papers I came to know that one of the car keys are missing on the car. They only had one keys for the car. I said that inspection report mentions to provide 2 set of programmed keys. He said it does but I will get a new key done for you before you get the car. I agreed to it and signed the paper. I also requested for some recondition on the car again which as per the 160 point inspection was taken care of but was not really the case. When I asked they said the used cars will have some issues but we will see want we can do for it. Next the sales guy made us walk in to the Sales mangers room (Avery) and he was all mad at us already and he made some very rude comments saying "We will wait for a month or even until you get us the check. I hope you understand how business works. I have never seen anyone this way in my entire experience." I tried to explain him that I are getting a good interest rate on auto finance and if he is ok to offer similar rates we can take the financing from him for which he rudely said "no please go ahead with all the wait and all the procedure and pain to do it, that is what you want to do." There were many other sarcastic conversation that happened. When I called the dealership again 2 days later to let them know that I would be getting the check in 2 days and also to check on the keys and reconditioning agreed I was told they won't do anything on the car until I pay them the money. Normally when you buy a car it should make you feel happy and joyful. But for me I was frustrated and sad on the kind of experience I got. I would probably never want anyone to have this experience and nor will I refer anyone to this dealership per

I visited Rick Case Mazda after checking few cars online on the website. We liked a car and discussed on the figures for the car and decided to come back soon After 2-3 days I called up the dealership and expressed our interest to buy the car and the sales person set us an appointment. We walked in and requested for another look and drive on the car and we pointed out few things on the car for which the sales person agreed and said he will check with his managers if he can get that done on the car. Once everything was done we asked for the car inspection reports and car fax reports. They provided certified 160 inspection reports. We got all the reports and were ok but then started the bitter experience on the buying of the car. The sales man connected us to Avery McConnell who was the Sales manager that day and he came in asked us how we wanted to finance the car. I said I would like to go with self auto finance option instead of the finance offered by the dealership. On this the sales manger said that if I get it self financed with the bank of our choice that may take a long time and as per Rick Case Mazda policy he was not supposed to hold any used car for even a day. I told him that I have already initiated the process and it would not take me long to get it self financed I just need a purchase order of the car to submit to the bank for auto finance. I also agreed to pay the down payment on the car to hold the car and also get the paperwork done. Not sure if going with the self financing made the Sales manager go mad and he said "Can you call in your bank now and get us the check details? He even asked question like are you even sure that bank person will be up and working now to get it done?. Do you understand that this not how the dealership works. You need to pay for the car to get the car." I said ok let me call the bank and check. I tried reaching the bank but as it was already 5:30 pm I could not get in touch with the auto finance guy at the bank. I wanted to get the car but as the Sales manger told me he cannot hold the car for me until I make the full payment for the car so I decided to go with dealer finance instead. I communicated the same to the sales guy who said he will let manager know about it and he left and got us some paper to sign. When he got the papers I came to know that one of the car keys are missing on the car. They only had one keys for the car. I said that inspection report mentions to provide 2 set of programmed keys. He said it does but I will get a new key done for you before you get the car. I agreed to it and signed the paper. I also requested for some recondition on the car again which as per the 160 point inspection was taken care of but was not really the case. When I asked they said the used cars will have some issues but we will see want we can do for it. Next the sales guy made us walk in to the Sales mangers room (Avery) and he was all mad at us already and he made some very rude comments saying "We will wait for a month or even until you get us the check. I hope you understand how business works. I have never seen anyone this way in my entire experience." I tried to explain him that I are getting a good interest rate on auto finance and if he is ok to offer similar rates we can take the financing from him for which he rudely said "no please go ahead with all the wait and all the procedure and pain to do it, that is what you want to do." There were many other sarcastic conversation that happened. When I called the dealership again 2 days later to let them know that I would be getting the check in 2 days and also to check on the keys and reconditioning agreed I was told they won't do anything on the car until I pay them the money. Normally when you buy a car it should make you feel happy and joyful. But for me I was frustrated and sad on the kind of experience I got. I would probably never want anyone to have this experience and nor will I refer anyone to this dealership personally. I cancelled the deal at the end due to such bad experiences in the beginning.

I had a very bad experience visiting this dealership. I noticed a ~300-400 price difference on a grey cx-5 and asked why they priced the car this way. It's a normal question from a normal customer, right? The sales manager does not even know what is installed in the car and told me "that was the sticker price"... Come on, open the mazdausa and do the math by yourself! I have other issues during my visit. I wrote a complaint email to the general manager (Marvin Tucker) 10 days ago. There was no reply as expected. This is the worst dealership that I have ever been to.

Buying a car should be a happy experience for any customer but that was not the case for us when we purchased our car at the rick case Mazda in Duluth. The Sales Team person Ashely Connell was such a rude and unprofessional Manager who made this such a bad moment for us. The manger was angry because we wanted to go with our own financing instead of the one from the dealership. Not sure he was mad because he had a bad day or because it was closing time . He made sarcastic comments and did not show any patience to listen or understand us. We were really pissed of with the manger instead of being happy to get a car.

Very bad experience with Rick Case Duluth for extremely bad customer courtesy and customer care. Would not recommend any one to buy from here. It was a very unpleasant day with the GM sales at this location just because we wanted to go with our own financing.

I haven't taken delivery yet but the process up to now has been excellent. Everyone from the salesperson to the manager was excellent. I highly recommend Rick Case Mazda, we drove 50 miles to get there and it was well worth the drive. The car is clean, has a CPO warranty, lower miles than the other cars we were looking at and a lower price! We are very happy with our purchase.

J’Nyis Wilson helped me get the car that I was looking for! Great dealership and even better customer service! I highly recommend rick case Mazda