Subaru Superstore of Chandler

Tom Darby is a terrific representative of the Subaru family. He is knowledgeable of the cars and understood completely our needs for a new car. He wasnt 'pushy' and listened to everything we threw at him. He helped us navigate the whole process and made it less intimidating. In the end we got a fantastic car for a great price. Very grateful for the way he helped us.

In the world of Car dealership,Brian Banks and Subaru Superstore are true outliers.Whether you want to test drive or buy they are honest to the core.They are perhaps the only ones in the Valley that will provide you transparent quotations,interest rates every time , any time! While other dealers play all typical bad tactics, Subaru superstore provides a true product buying experience that is relaxing, soothing , informative and personal with touch of humor. Brent Beck from finance was friendly and did not pressure us to buy any add-ons. Danielle explained all that we wanted to know about our Impreza very efficiently. While all my car buying "attempts" with other dealerships were forgettable, I am happy that I bought car from Subaru Superstore because these folks respect you, your time and not just your business!

I’ve been there a couple of times and one time I had a very good experience and one time I had a less than good experience. That time they ordered a part that was supposed to take a few days to come in. After a week of not hearing from anyone I called to get a status and they said someone would call me back. No one did. I had to keep following up. Some service advisors seems to be better than others.

I really enjoyed working with Scott and Bret! Scott helped me find the exact car I was looking for and Bret was easy going and really made for a smooth process! Neither were pushy and both were really fun to work with! Would definitely recommend Subaru Superstore for great customer service and quality vehicles!

Tom Darby is a great dealer in this Superstore. He is super friendly, courteous, knowledgeable and very accommodating. He worked out a great deal for me with my trade in for a new Forester. Thanks to Tom and everyone at the Chandler Subaru Superstore!

My purchase was a total internet experience, except for closing, I found the vehicle I was looking for with the features I wanted on the internet. I contacted the Internet Mgr. and started the process. We agreed on an out-the-door-price with a trade-in. The trade-in was within the Kelly Blue Book high low range this was based on my description of the vehicle. John took my word for the condition of the trade and our deal was struck. When my wife and I arrived at the dealership we found the facility to be in great repair with a very nice treat area of fresh fruit, healthy bars, juices, and fresh ground Starbucks coffee. The sell price was as agreed on the internet and we were ready for closing. After closing we had a great one-on-one training class of the features on our new vehicle.

Easy appointment scheduling (routine maintenance service). Efficient and courteous staff performance.

Tom Darby worked hard to find me a car thaT was with in my budget, but went above and beyond to get the price point down even blow my expectations. Referring all my friends when it comes time to buy a Subaru!

My wife and I came in to test drive a Subaru Outback and met (Thomas) Darby. He knows the Subaru product line very well and answered all of our questions that we had then took us for a test drive. Darby didn’t blow up our phones just a text a few days later asking if we had any questions. A week or so later we came in for another test drive and sat down to negotiate a deal. It was smooth and easy without the stress of an aggressive salesman/staff. This was by far the best car buying experience that we ever had! All other departments we dealt with were just fantastic! This type of service is set from the top down. It’s nice to see an owner of a dealership set such a high bar for customer service and satisfaction. It has been a pleasure to buy our Outback from Darby and Subaru Superstore Of Chandler!

Hari has been my contact for obtaining a new shortblock for my 2009 Forester and he was extremely knowledgeable and his customer service is top knot he. I called for additional parts and he was the only service person I called that knew what I was looking for. This was after calling some of your competition and they didn’t even know where to start. Hari did an exemplary job and should be recognized for his excellent customer service. If we are in the market for a new Subaru we will definitely be visiting your location.