Subaru Superstore of Chandler

We were holidaying in Phoenix from Canada and needed an oil change. Your dealership was wonderful and so helpful! We would HIGHLY recommend to friends.

I established a very trusting relationship with Mike Harris, Service Advisor; several years ago. The location of the dealership is very conveniently located to our residence.

We were treated with respect, not pressured, and given every opportunity to make our decision in the time we needed. Morgan Trzaskos couldn't have been a better sales representative for us. He answered each of our questions in terms we could understand. Offered us great hospitality as we waited. He dealt with three of us and even as we left he was helpful in every aspect of our purchase of this great Forester 2010.

I was in the market for a new WRX and was set on a 5-door hatch in dark gray metallic and saw that the superstore in Chandler had two in stock, so I drove down (over 50 miles one way from my side of town) with my dad Friday night to check them out. We got there about an hour before closing time and Ben Johnson was my salesman. I ended up test driving and buying one of the 5 doors that night and have nothing but positive things to say about Ben and everyone else that I interacted with at the dealership. It was the first time I'd ever bought a new car and the experience was much more pleasant than I ever would have imagined. I never felt pressured into making any decisions and the overall environment was very friendly and customer oriented. We didn't end up getting all of the paperwork and whatnot done until 10:30pm, 90 minutes after the store is supposed to close, but you never would have known that while interacting with everyone if you weren't looking at the clock. Brent handled the financial paperwork and did a great job explaining everything. Steve also helped out with a few things and was a fun guy to talk to. I'm extremely happy with the car and have zero complaints about my end to end purchasing experience. If I had to do it all over again I wouldn't change a thing, it was well worth the 105 mile drive! I highly recommend anyone in Arizona that is looking for a Subaru to checkout the Chandler location and to ask for Ben. He is friendly, knowledgeable, and will help you find what you are looking for.

I was very happy to see that Mike Harris works there. He gave me great service & an honest appraisal of my situation which was greatly appreciated! I'll be back for all my service needs. Thanks Mike! PS. Great detailing of my interior!

Had a decent enough experience buying the car, but the service department was another story when I went to get my accessories installed. They forgot to tighten a hose, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position. I was not offered any kind of compensation for my time since I live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence. Not even an apology.

After reading online reviews of various different vehicles and deciding to downsize from my Nissan Titan Truck to a Wagon / Crossover, I opted for the Subaru Brand. I inquired on several local Subaru dealers websites for pricing on the particular model I was interested in - the Subaru Outback and within Minutes received a response from Cole & Scott on the Internet Sales team at Subaru Superstore. 3 months later - I believe I am still waiting on a response from at least 1 other Phoenix Metro dealer! My initial visit / test drive was to take a 2012 Manual Transmission Outback for a spin, as I initially was looking into the possibility of purchasing the Manual Transmission. One of 2 Manual Transmission Outbacks they had in stock - unlike the other dealers in the valley who had only Automatics available. After taking the Manual Transmission for a spin, I felt under no pressure from Scott to purchase that vehicle and we then test drove a Manual Transmission Impreza so I could compare the 2 vehicles. I decided the Outback was definitely the vehicle for me at that point, but opted to not purchase immediately until I had done more research. Having left the dealership on that initial visit, where my Nissan Titan was also inspected for its Trade In Value - I then emailed with Scott & Cole several times before visiting a 2nd time to test drive both a used 3.6R Outback and a 2012 and 2013 Outback 2.5 CVT. I then parted a 2nd time without making a purchase, feeling under no pressure or obligation to do so by the 2 awesome sales guys Cole & Scott. I was pleasantly surprised to not be hassled by the normal "Let me speak to my manager" dealership salesman techniques. On my 3rd and final visit after negotiating a price on both a used 2011 3.6R Outback and a brand new 2013 2.5 CVT, with the spec I wanted in each model. I opted to purchase the brand new 2013 Outback. As Cole had already instructed me to go through the credit application online before my visit, the paperwork was a breeze and I was through with the paperwork and financing within an hour. Not something that is the norm from my experience with various other brand dealerships in the valley. Having agreed an already low finance rate, I was surprised to receive an email the next morning from the Finance guy advising he had managed to get me an even lower rate 0.5% lower than my initial documentation. He then asked if I wanted to take the lower rate, which would mean me returning and resigning a few papers - or run with the original rate. No brainer there of course - I went back the next day and signed the papers for the lower rate, which took no more than 5 minutes. Having now owned my Outback for 4K miles, I have had the pleasure of working with both Kristi and Mike in the Service Department, who have both been very professional and awesome to deal with. I hope to remain a loyal customer to Subaru Superstore and work with all of the awesome staff there again in the future.

I searched online for 2013 Forester in a very particular trim level, color and with a manual transmission. A few dealerships had similar matches but not exact. I found the exact match at the Subaru Superstore. I asked for an e-quote on Thanksgiving of all days and wasn't expecting a reply till the next business day. But within an hour or so I had a reply with a price far below what I was expecting. I had taken the time to generate a build on the Subaru website so I knew what the manufacturers value was for the vehicle. I also went on to Edmunds and Kelley sites to find the "what others paid" section. The price was spot on. I tried one other dealership with the same build but a different color. The price didn't beat the quote I had, and I'd have to sacrifice the color I wanted (no brainer here) I scheduled a test drive for the Friday afternoon. Scott replied to each of my emails promptly which was much appreciated. I met Scott on the Friday afternoon and within a few minutes we were on road test. The dealership has nice lounge area where my wife and 3 year old were able to hang out while I was test driving. Upon return I was very happy with my choice. No time was wasted hanging around, I was very impressed by the efficiency that took place. Richard took the time to introduce himself while I was waiting for the car to be washed and fueled. During the handover period I noticed that the rear view mirror was loose, I showed Scott and immediately he was off to get someone to look at it, unfortunately it was already around 7:30 in the evening. He offered to pick up the car from my house, leave me a loaner while the repair was made, then deliver my new car back. I was happy with that, it was no inconvenience to me and they were doing what was necessary the make the situation right. (customer service +1) So we carried on with the handover, Scott set up my bluetooth with the car and within a few minutes Richard came over and had us pull around to the service check in area. My mirror was swapped out and tested in just a few minutes. Hooray!! I was very pleased to say the least, I'm a BMW Master Technician by trade and through out my purchasing experience with Subaru Superstore I was very pleased. From my price for the vehicle, to meeting Richard and having a long chat with Ben while my car was being prepped. And getting the mirror repaired that night was the icing on the cake. I've dealt with the same situation myself from the Technician side. Sometimes unforeseen things happen, but rectifying the situation ASAP is the difference between great experience and average experience. I've dealt with other dealerships in the past that were vultures and not genuine in the least and after my purchase knew that I'd never return. I would happily recommend (and already have) this dealership. It's been a week now and I'm a very happy Subaru owner.

My wife and I would highly recommend the Subaru Superstore to anybody. We have been at a number of car dealerships over the years, and we were astonished by the prestige of the Subaru Superstore as soon as we walked through the front doors. We simply had the best experience from the moment we pulled into the parking lot until we drove away with our new car. Every staff member was very helpful and knowledgeable through the entire process. Any questions or concerns we had were promptly answered very professionally. We love our new Subaru, and will never forget the great experience we had purchasing it. We will be back!!

My wife have never experienced customer service like this before. a friend recommended we call Mike Mallon about a subaru. Very professional, very courteous. we will be back! thanks mike