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Dave Cross Motors

(372 reviews)

Reviews

(372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dave Cross Motors from DealerRater.

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Disappointed

Most of the time we receive excellent service but recently we had a flat and came in on the spare. We were told we needed new tires. So we purchased 4 new tires there and had them installed. you can imagine our surprise when we got home to find everything just thrown in the trunk.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great new facility for a old school dealership

They made the process fast and easy which is what we want. We new.what we liked just needed the right deal and a quick turnaround which is exactly what they provided. Matt cross was excellent we will be visiting him in two years for our next car. Hopefully Buick has a hybrid by then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always professional

For a lube and oil change I was there for almost 2 hours which seemed a little much. However, I appreciate that Dave did apologize for the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

excellent service. you were concerned with getting the car fixed right instead of how much money you could charge. i thank you for your concern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership easy and fair to work with.

Matt Cross is very polite young man and knows his vehicles quiet well. He makes the process easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding service; none better

Dave Cross is an outstanding service rep. He is always very attentive to our needs and takes care of every issue as promised. It is also a very nice touch that he knows his customers by name. Outstanding Dave! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

Was in KC Metro on business and visited Dave Cross to look at a 2012 GMC Sierra Denali. Puchased the vehicle after meeting with salesman, Don Paddock. My experience was very good. Don was very personable, knowledgeable on the product and not over bearing. Very positive experience with the staff at Dave Cross including receptionist, business manager, etc. thanks. Love my new truck. GS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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DAVE CROSS BUICK&GMC MOTORS

well satified with the dealership as well as the people i was involved with. guess this as well as my previous experience with buicks i have owned made me sign for the2014 lacross.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What a great experience from a car dealer.

I would like to thank everyone at Dave Cross Motors for helping out with the purchase of our new vehicle. We had a great experience with alot of patience from our salesman Donald Paddack. He was very knowledgeable about the vehicle we purchased and made sure before we left we knew all the ins and outs of it. He was happy to help us find all of the features that we needed on our vehicle, making our shopping so much easier with our busy schedule. Donald you did a fabulous job and we look forward to seeing you in the future. Sincerely, Taff Family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service as always

My wife was warmly greeted by David Lee Cross and made to feel welcomed and appreciated. Dave kept my wife informed as to what they were doing to our car and when it was completed. My wife needed to be at a Dr's appointment at 9:30 and Dave got her out of the dealership in time for her appointment. We always have a positive experience with your service department thanks to David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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