Dave Cross Motors

I would like to thank everyone at Dave Cross Motors for helping out with the purchase of our new vehicle. We had a great experience with alot of patience from our salesman Donald Paddack. He was very knowledgeable about the vehicle we purchased and made sure before we left we knew all the ins and outs of it. He was happy to help us find all of the features that we needed on our vehicle, making our shopping so much easier with our busy schedule. Donald you did a fabulous job and we look forward to seeing you in the future. Sincerely, Taff Family

My wife was warmly greeted by David Lee Cross and made to feel welcomed and appreciated. Dave kept my wife informed as to what they were doing to our car and when it was completed. My wife needed to be at a Dr's appointment at 9:30 and Dave got her out of the dealership in time for her appointment. We always have a positive experience with your service department thanks to David.

I brought a used car to be checked out before deciding to purchase or not. Got a detailed report on what repairs were needed.

Your service advisor, Don Wilcox, was very helpful. I got the Complimentary Inspection, and oil change and then Don personally drove the car to determine if the transmission was slipping. I thought it was, but he explained that it was doing what it normally does, and not slipping. He went into great detail on what he based his opinion on, so I have my fingers crossed that he is correct. Also, it was great to see Harry again after his long absents. We had a nice conversation. These two gents are the best you've got in my opinion.

Price was right and the service was great! I would highly recommend this dealership to anyone in the market for a new or used vehicle.

This was our best car buying experience. Matt did an outstanding job of explaining and demonstrating the features of the vehicles which was very helpful.

Everyone is very friendly and informative. Waiting room is clean and comfortable. Mechanic crew does their best to do a good job.

I went into the dealership because I had a low tire - which turned out to be caused by a nail. The young man who checked my tire after reporting it to me repaired my tire and I was on my way in less than 30 minutes.

The worst experience ever! I went to the dealership to find out how they would replace the silver trim on my door that had faded to a whitish haze. I was met by a younger service writer (who's name I did not catch) he stated that because I bought the car at Car max that I should return it to Car max to see what they would do. To which I replied "but it is a Buick and only has 19,000 miles on it" said very sternly as I felt I was being pushed down the road. He responded by getting Gene White (the Service Director) who proceeded to blame first Car max for burning it with a chemical. Then when I told him that it was not that way when I bought the car he proceeded to blame me for the "damage". Finally I stated "how much for the part and the installation?" He continued to argue if the part was defective or not by using an example of "if your windshield got a crack would that be defective" to which I responded that is not the same thing and he continued to argue doing his best to get me angry. After that I asked one last time "how much for the part and the installation" to which he replied "I won't sell you it go somewhere else". At the end of the conversation he stood in the door of my car and continued to berate me until I stood up and told him that he best step back. I love my car and am unbelievably happy with everything that has transpired since I purchased it, however Gene is a rude instigating man that should be given a position with little or no contact with people.

We searched online for the particular car we purchased. Dave Cross Motors had it. Don Paddock was very helpful, pleasant and knowledgeable about the car. Even though this is a Buick GMC dealership, the car we wanted was a Cadillac CTS and it was at this dealership. The sales and finance experience was great, not too lengthy and not too pushy. We would come back to this dealership.