Reviews
Nice facility. The employees were friendly.
I was impressed with the straight forward answers I received. Chad is a pro that comes across as sincere and honest. Perr Neilsen (sp) didn't have a lot of product knowledge but was willing to get the answers for me. He came across the same as Chad...sincere and honest. I will give him an opportunity to sell me my next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Another recall fixed for my Acadia
Friendly, courtrous and efficient as usual and the waiting area also clean as usual (they could use some artificial sweetener packets for coffee).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent dealership
Every person, Tech's, Sales and Service personnel are top notch. Always pay attention to my needs and go the extra mile to make sure that my vehicles are taken care of. Best dealership I've ever dealt with, bar none!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great overall experence
Matt Cross was great, took care of everything making my purchase enjoyable. He also showed my wife how to operate t all the whistles and bells so that she was very comfortable with all the options when we left.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service, Clean Facilities, Family Run
With the integration of service and sales into one it has made the facility much better. You can buy and car then meet the service people that will take pride in maintaining your vehicle over its life. The new service department great, state of the art, spotless and efficient. Unlike these mega dealers that are buying up all the others littler operations, the Cross team still take pride in their jobs something I don't see much of any longer. I will be a customer more many years to come. Thank you Matt and Dave for all your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Helpfully staff
They balanced my wheels and I was in a time bind so they offered a loaner truck to help me keep my other appointments.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dave Cross Motors
Thanks Matt Cross for going above and beyond by staying after the dealership was even closed on Saturday evening to make sure our new car purchase went smoothly! Matt knew exactly what we wanted, gave options of other cars available to ensure we made the right purchase. And, thanks for greeting us so friendly when bringing the car back for detailing the following day by Matt Cross & David Lee Cross too! Great teamwork by everyone at this dealership even behind the scenes to ensure everything was perfect and for making this such a great experience for us! Again, give our thanks to everyone at this dealership! Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Everything
Everyone is very helpful. They act like we are family. The atmosphere is great and so is the service. We especially like the way Matt Cross pampers us. He is a great guy and really knows how to treat his customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Department
I have always been treated well and feel that I have been told the truth about my car and fairly charged. Nicco is the service person I have dealt most often. He is polite and respectful, not only with me, but others I have heard him speak to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Staff went above & beyond to help me out
Nico, if that's how you spell his name, went above and beyond in my opinion to help me out. Was so pleased to have come in contact with him and have him assist me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase