Dave Cross Motors

Stay away from Dave Cross Motors. Was in the middle of negotiating a new GMC over the phone when the dealer went silent for an hour. I assumed they were trying to hammer out the small details...nope! They were selling the vehicle out from under me by leveraging my deal. No communication with me at all. Dirty Pool!!

Do not trust this dealership. Was in the middle of negotiating a new GMC over the phone when the dealer went silent for an hour. I assumed they were trying to hammer out the small details...nope. They were selling the vehicle someone else, using my deal as leverage. No communication with me at all. Stay away from Dave Cross Motors

I don’t even know where to begin. We had such an awful experience with this dealership that I felt inclined to share my experience with others, to hopefully keep anyone else from having this done to them too. My husband’s GMC Yukon started making an awful sound and he immediately drove it to Dave Cross. He has a personal relationship with one of the salesmen and thought that taking it to a dealership would prove to be worth the added “dealer mark-up.” Well, we left it on a Friday afternoon and were told it would be Monday before they could look at it. The following week came and he received diagnosis #1, TRANSFER CASE. We approved for the work to be completed and another week later went to pick up the vehicle. Yes, it took this dealership 2 weeks to diagnosis and replace one part. We got to the dealership and didn’t even get out of the parking lot before he took it right back into the service department. The vehicle was worse than when we dropped it off. They obviously didn’t drive it before calling to say the work was complete and obviously misdiagnosed the problem. Another week goes by and we received diagnosis #2, FRONT DIFFERENTIAL. We approved for the work to be completed and 1 week later went to pick up the vehicle. We are now at one month without his vehicle. We got to the dealership and the vehicle was worse than when we tried to pick it up after the transfer case had been replace. Again, they obviously misdiagnosed the problem. Mind you, we have now spent $4,500 on repairs that didn’t fix the problem and actually made matters worse. We are pretty upset at this point and make MULTIPLE phone calls to the service advisor, service manager and escalated the situation to the director of operations. No one wanted to take any responsibility for their misdiagnosis and no resolutions to make things right were offered. They then tell us that since those two repairs didn’t fix the problem, they can rule those out as the issue and they “think” the noise/"dragging" is coming from the transmission. Oh, and that’s another $5,000 to replace! So, $9,500 total they want us to pay. We tell them that since we’ve already paid $4,500 for unnecessary repairs, and we have little faith in their service team’s ability to properly diagnosis the issue, we will pay $500 for them to replace the transmission (that would bring us to paying $5,000 total which is what they quoted for the transmission). They will not budge on pricing, keep making excuses for their techs and saying that the parts they replaced did in fact need to be replaced because all 3 parts went out and failed AT THE SAME TIME! The likelihood of that happening is literally impossible. We were backed into the worst position possible and had no other option than to walk away from the vehicle and start over with buying him another vehicle, which we didn’t have a down payment for since we’d spent $4,500 in the past month. I specifically asked if they were going to take $5,000 off the trade-in value since we’ve already paid $4,500 for other unnecessary repairs and they said NO. However, they did just that which left us upside down in the vehicle so we were not only out $4,500, but now had negative equity and no money for a down payment. Literally, not one single person in this dealership cared at all for the situation THEY created. Had the problem been diagnosed properly from the beginning, we would have paid $5,000 for a new transmission and been done with it (if that’s really what was wrong?!?!). After sharing our story with an unbelievable amount of people, we have learned this is how this dealership operates. Not one person that we have spoken to had anything positive to say about their service department. My boss took his vehicle there EIGHT times before they finally fixed the problem with his Yukon. I can’t warn people enough about this dealership. Oh, and let me be clear, our vehicles are meticulously maintained and serviced before it’s even due so it’s not like he was driving a clunker! BEWARE!

I don’t even know where to begin. We had such an awful experience with this dealership that I felt inclined to share my experience with others, to hopefully keep anyone else from having this done to them too. My husband’s GMC Yukon started making an awful sound and he immediately drove it to Dave Cross. He has a personal relationship with one of the salesmen and thought that taking it to a dealership would prove to be worth the added “dealer mark-up.” Well, we left it on a Friday afternoon and were told it would be Monday before they could look at it. The following week came and he received diagnosis #1, TRANSFER CASE. We approved for the work to be completed and another week later went to pick up the vehicle. Yes, it took this dealership 2 weeks to diagnosis and replace one part. We got to the dealership and didn’t even get out of the parking lot before he took it right back into the service department. The vehicle was worse than when we dropped it off. They obviously didn’t drive it before calling to say the work was complete and obviously misdiagnosed the problem. Another week goes by and we received diagnosis #2, FRONT DIFFERENTIAL. We approved for the work to be completed and 1 week later went to pick up the vehicle. We are now at one month without his vehicle. We got to the dealership and the vehicle was worse than when we tried to pick it up after the transfer case had been replace. Again, they obviously misdiagnosed the problem. Mind you, we have now spent $4,500 on repairs that didn’t fix the problem and actually made matters worse. We are pretty upset at this point and make MULTIPLE phone calls to the service advisor, service manager and escalated the situation to the director of operations. No one wanted to take any responsibility for their misdiagnosis and no resolutions to make things right were offered. They then tell us that since those two repairs didn’t fix the problem, they can rule those out as the issue and they “think” the noise/"dragging" is coming from the transmission. Oh, and that’s another $5,000 to replace! So, $9,500 total they want us to pay. We tell them that since we’ve already paid $4,500 for unnecessary repairs, and we have little faith in their service team’s ability to properly diagnosis the issue, we will pay $500 for them to replace the transmission (that would bring us to paying $5,000 total which is what they quoted for the transmission). They will not budge on pricing, keep making excuses for their techs and saying that the parts they replaced did in fact need to be replaced because all 3 parts went out and failed AT THE SAME TIME! The likelihood of that happening is literally impossible. We were backed into the worst position possible and had no other option than to walk away from the vehicle and start over with buying him another vehicle, which we didn’t have a down payment for since we’d spent $4,500 in the past month. I specifically asked if they were going to take $5,000 off the trade-in value since we’ve already paid $4,500 for other unnecessary repairs and they said NO. However, they did just that which left us upside down in the vehicle so we were not only out $4,500, but now had negative equity and no money for a down payment. Literally, not one single person in this dealership cared at all for the situation THEY created. Had the problem been diagnosed properly from the beginning, we would have paid $5,000 for a new transmission and been done with it (if that’s really what was wrong?!?!). After sharing our story with an unbelievable amount of people, we have learned this is how this dealership operates. Not one person that we have spoken to had anything positive to say about their service department. My boss took his vehicle there EIGHT times before they finally fixed the problem with his Yukon. I can’t warn people enough about this dealership. Oh, and let me be clear, our vehicles are meticulously maintained and serviced.

If there was a zero rating, I would have preferred to used that! They are the rudest, incompetent and arrogant people I have ever encountered. It starts from Dave Cross all the way down to their service and parts area. All over a defective battery that they refused to replace unless they could diagnose our SUV and charge $325 to start with. This amount doesn't include the service of whatever problem they found. Even after having our battery diagnosed and charged at another car service establishment and they confirmed what we thought in the 1st place. The battery was bought 9 months ago. When I spoke with Dave Cross about replacing the battery, he told me to get out of his business and not to come back or he would call the police. HOW RUDE! I guess customers don't matter to him.

If there was a zero rating, I would have preferred to used that! They are the rudest, incompetent and arrogant people I have ever encountered. It starts from Dave Cross all the way down to their service and parts area. All over a defective battery that they refused to replace unless they could diagnose our SUV and charge $325 to start with. This amount doesn't include the service of whatever problem they found. Even after having our battery diagnosed and charged at another car service establishment and they confirmed what we thought in the 1st place. The battery was bought 9 months ago. When I spoke with Dave Cross about replacing the battery, he told me to get out of his business and not to come back or he would call the police. HOW RUDE! I guess customers don't matter to him.

The service department manager douge reeser is a incompetent service manager, put my vehicle in there shop 4 time to change out a wheel sensor and they kept recalibrateing it to make it look like they fixed it, then took my 2019 yukon to another dealer to look it over and found out 700$ worth of repairs need to be done to it, which by the way was never talked about b4 we bought it. I'd strongly advise you never take you vehicle here, douge reeser is a trash manager and mechanic.

Matt is awesome. I would buy another truck from them again. Beat any deal I could find around town. I will be letting friends know.

Wish I had seen this website before buying a vehicle from Stuart at Dave Cross Motors. We purchased a 2020 Sierra 2500 HD Denali with a price tag of $75,000. We had a 2016 Yukon XL Denali that was in an accident and totalled. We asked Stuart if the 2020 Sierra had all of the options if not more than our Yukon. He assured us it did. Not true. It did not have the retractable running boards and did not have the adjustable pedals. We accepted that the running boards did not retract but the adjustable pedals is a must for a household with drivers at very different heights. Additionally, we were told that if we brought in our business license we would receive $1,000 back. Also not true. At the time of the purchase we ordered a tonneau cover in the amount of $1,200. We were told it would be in 2-3 days from date of purchase. It's been over three weeks and we are told that the $1,000 was included in the rebate and that the cover is backordered due to COVID. We told them to cancel the cover as we found the same thing available through another vendor. We are told that we cannot get our money back for the cover because it will still come in when COVID is over. Multiple emails and phone calls later and have been "locked out" of communications. We are irritated over the lack of customer service from this dealership. It doesn't matter how much you spend on a vehicle the customer deserves to be heard. Seriously Dave Cross Motors, we are asking for the $2,200 you owe us. You got $75,000 how much more do you want?

You can tell a lot about a company by how they handle things when they go off the rails. After an excellent remote purchase experience, I purchased a CPO car from Dave Cross (I'm over 1,000 miles away). They helped allay my worried and really tried to find options due to some travel restrictions I had due to the COVID pandemic. My salesperson, Justice listened to my needs and was responsive. Charbel, the finance manager was easy to talk to and got me the financing deal I asked for. I had them tint the car as well and they arranged shipping. That's where things went off the rails.... The car was picked up and delivered the very next day (amazingly quick), but the shipping company was confused about payment and just left the car in my driveway with the windows down and the keys on the seat. When I looked over the car the next day I found damage that appeared to be from shipping. I notified my contact at Dave Cross and thus began the bad part of my experience. I was told I needed to get a quote for the repairs, which totaled nearly $1,800. With that information in hand, over the next two months I tried unsuccessfully to get help from both the shipping company and Dave Cross. Both seemed to ignore me. As time went on, my tint started to bubble and peel off, which translated to another $500 to repair. It's safe to assume I was frustrated and wasn't a happy camper. The bright spot in my post delivery debacle was Lauren who worked with me to help get my car registered. She was AMAZING, she was friendly, attentive, and followed through on everything she promised. I was confused at how so many things could be so great about Dave Cross, yet I couldn't get help with my issue. That's where our story takes another turn. Sure it took a while, but I spoke with Chad Cross who apologized about the situation and how it had fallen through the cracks. He took ownership of working towards a resolution and I really felt as though he had my back. Although the shipping company was just as unreasonable and unresponsive to him as they were to me, I saw the effort he put in to try and get a resolution. And when the discussions with the shipping company failed, he took responsibility and resolved the issue. That's the type of company you want to deal with, a company who does what is right even when it may not be the easy thing to do. Sure it wasn't a direct path to 5 stars on my review and it certainly could have been easier, but it could have gone much worse. When you buy a car, you want it to be from someone who you can trust, who has your back, and who will do the right thing. That's why you should buy your next car at Dave Cross.