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Dave Cross Motors

(372 reviews)

Reviews

(372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dave Cross Motors from DealerRater.

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Horrible Service Department

I bought brandnew a 2011 terrain. They didn't even look at my transmission like I requested, instead told me no and replaced my catalytic converter for about $2k. 3 weeks later my transmission goes out and they won't bother to help but want another $5k. They misdiagnosed. Ifor service won't do me right, I won't even by another GMC product.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Customer Service

I purchased a new Buick Encore online and when I arrive to pick it up, I was not disappointed. Matt Cross was attentive, honest and his commitment to his customers is out standing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service.

I purchased a new Enclave in '14. They are friendly and professional. Family owned dealership and they treat their customers as family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Have always had good service when I have taken my car there. The service people are very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great communication

The dealership was very quick to communicate my truck wouldn't be ready when previously thought, but still very fast service. As always a friendly smile and great accommodations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great guys and great service

I am a fairly long time customer of Dave Cross on and off. I first had a '90 Riviera. Now I have an Enclave and an Encore. The Buicks I have had have been some of the best cars I have ever owned. The Cross service has always been the best I could hope for. Prompt and quick on the regular maintenance, accurate diagnostics and records and competent and thorough mechanics / craftsmen for the bigger jobs. I've never had any reservations recommending Cross service. Great guys doing a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everything was excellent as always

Very professional and easy to work with. I have bought my last 3 trucks from them & will continue in the future. They also have an excellent service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dave Cross Service

I am a fairly long time customer of Dave Cross on and off. I first had a '90 Riviera. Now I have an Enclave and an Encore. The Buicks I have had have been some of the best cars I have ever owned. The Cross service has always been the best I could hope for. Prompt and quick on the regular maintenance, accurate diagnostics and records and competent and thorough mechanics / craftsmen for the bigger jobs. I've never had any reservations recommending Cross service. Great guys doing a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service!

great service, great price, friendly and professional! Dave's team in service is the greatest. I enjoy seeing them and always know that they will take care of my needs with my vehicle. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

It was great and could not have been any better! The salesman gave me everything I ask for and even more. Thank you Stuart Williams and everybody at Dave Cross Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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