Reviews
Friendly! Low Price!
Me and the wife bought a 2013 Ford Escape SE here. The staff is friendly and the price was the lowest in a 500 mile radius.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Enjoyable experience
Salesman Baron Washington Jr did not pressure us, and was friendly and considerate to our needs. We feel that we got a reasonable trade and would return to this dealership for future trades. S Andes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
" The search is over "
We searched and searched for over a month . Then we found Dennis Sneed Ford ! Robert sat us down and compared the vehicles we were looking at with other dealers . No comparison , the escape we purchased was exactly what we were looking for. Right price, right dealer,right sales associate ! Thank you Dennis Sneed Ford !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Smoke blowers
We recently bought a vehicle from Dennis Sneed ONLY because they had the best price within a 100 miles. Our drive time from KC was over an hour each way and from our initial phone call where we heard "Saturday is our busiest day, blah blah blah" to driving off the lot with the vehicle on empty, it was a ridiculous experience. First, they are literally in the middle of nowhere, sitting up on a hill with so many vehicles precariously arranged we had difficulty even getting in and out of the lot. They had to move cars to get to the ones we test drove and a 2014 vehicle didn't start (we were told it was cold). Whatever. All of the roads out there are either two lane uneven highways or country roads - neither conducive to an accurate test drive. I asked the salesman why their price was the lowest and he said they buy vehicles at auction. Claimed ours was an executive lease. The owner came to the desk and when asked the same question, went on a 10 minute diatribe stated the vehicle was a rental and how they only purchase from specific rental companies naming them. He then went and got the paperwork and lo and behold this vehicle was purchased from one of the rental companies he had just bad mouthed. Other reviewers seem to have enjoyed the personal contact with the owner. Our experience was it wasted our time and he only blew smoke up our *!*. We arrived at 10:30 and finally left at 1:45 with a dirty car with an empty tank. The finance guy doesn't work on Saturday (we came pre-approved), the shop isn't open and the person who preps and cleans the vehicles is also off on Saturday. Some customer service for their busiest day. We drove off the lot and the gas light was on showing we had less than 2 miles before running out of gas. The nearest station was over 3 miles away! We had to pull turn around and go back and ask for gas which they put a little in from a gas can. Wow. The final insult was the certificate in our packet offering a gift card for giving an "awesome review" at several websites. I'm guessing I won't get my gift card. It was pretty apparent they didn't check out the vehicle prior to selling it as the wiper fluid hoses were disconnected. It appears they operate much as a puppy mill would churning out as many vehicles as possible. Why did we buy the car? Only because it had 2 years and $20,000 miles remaining on the warranty and it was the best deal we could find. Buyer beware. The two stars is only due to price and remaining warranty.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Loving My Escape
I had Robert (AKA Ricky Bobby ) I'm glad I went to Dennis Sneed Ford. They took good care of me .. If i ever have a friend that is looking for a new or used car or SUV I will send them your way..Lori
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Just bought a used truck from this company, Dennos Sneed Ford. They had a friendly crew. Great experience and a great price. Would recommend to a friend.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Great service
Rick Munden did a great job putting everything together. My Wife and myself had a good experience and really like our vehicle. It was just what I was looking for. Great job Dennis Sneed Ford. I would recommend this dealership to anyone else. Dave and Liz Smith
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beyond Expectations
I found Sneed Ford from Autotrader.com looking for a Focus, since Fusions were just a bit out of my price range. Baron greeted us all and was very helpful in getting us to the cars we were looking at. After looking at a few cars, I was kind of let down by what the Focus is. Baron was able to find me a Fusion that wouldn't break my wallet. Now I am the proud owner of a 2011 Fusion SE! Oh, and Dennis is a talker. Introverts, keep to a small amount of topics to bring up ;)
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not very helpful
In looking for a new car on cars.com I found a few I liked at this dealership, I emailed inquiring about them multiple times with no response, I was happy to see the dealer was online and I could chat with them. I asked about any price negotiation over the phone/email because I would be driving 10+ hours to get there and did not want it to be a waste of time, the only response from "Roger" I received in the chat was "we price our cars very aggressively" this was not only extremely unhelpful but almost made to feel as though it was an inconvenience for him to answer other questions I was asking. Needless to say we will not be driving the 10+ hours for a vehicle, even though I am positive we would have purchased one for their asking price, their internet customer service is lacking.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service and prices. Worth the drive
I looked all over Kansas City to find a 2014 Ford Taurus SE. I went online and found the car at Dennis Sneed Ford. I can say that I was treated fairly with the best no pressure salesman Richard Carnhan. I met with the owner Dennis Sneed and I saw how he runs the business. I would recommend this dealership to everyone I know. I know that it is out in the country, but it is worth the drive. I saved a lot of money and they go the extra mile with customer service and make sure that you are satisfied with your purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car