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Dennis Sneed Ford

(1,755 reviews)
Visit Dennis Sneed Ford
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–6:00pm 8:00am–5:00pm
Tuesday 8:30am–6:00pm 8:00am–5:00pm
Wednesday 8:30am–6:00pm 8:00am–5:00pm
Thursday 8:30am–6:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award
New (816) 754-2172 (816) 754-2172
Used (866) 774-0046 (866) 774-0046
Service (816) 927-6335 (816) 927-6335

Reviews

(1,755 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dennis Sneed Ford from DealerRater.

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Great Deal and Experience

We purchased a vehicle from Dennis Sneed Ford. Our sales associate, Baron, was very helpful, kind and certainly not "pushy." Everything up through the final signatures was pleasant. We were very satisfied with our deal and after having the car for two weeks we love it. We would recommend Sneed Ford to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do not trust Dennis Sneed Ford.

Be very careful if you choose to visit this dealership. We drove down there to look at a Certified Pre-Owned grey 2012 Ford Focus. We liked the vehicle and it appeared to be in good shape mechanically. However, when I asked to see the inspection report, they could not locate it. When I stated that I would not be interested in the vehicle without verifying that it had been inspected, they finally "realized" that that vehicle was not Certified Pre-Owned. The Auto Check report listed that vehicle's VIN, color, and mileage as Certified Pre-Owned and it was listed on the Ford website. However, they stated that a different vehicle, a blue 2012 Focus, was actually the Certified Pre-Owned vehicle and someone had entered the wrong VIN when reporting the vehicle as Certified Pre-Owned. They stated that the owner's son was probably responsible and they had no idea how it happened. The blue 2012 Focus was advertised on the dealer's website as Certified Pre-Owned, but the auto check did not state that it was Certified Pre-Owned and it had been in an accident. The next day, they raised the price of the grey 2012 Focus that we looked at and advertised it as Certified Pre-Owned. The blue 2012 Focus was no longer advertised as Certified Pre-Owned and they lowered its price. I don't know which car they lied about, but at some point they were advertising a car as Certified Pre-Owned when it was not. There were also several other things that made me suspicious. The grey 2012 Focus was missing valve stem caps on all four wheels. It did not have the manual in the glove box, and they did not know where it was. There was a sheet of paper in the glove box that looked like an invoice for the repair of scratches, but the car still had several significant scratches. They also stated that we didn't fill out any paperwork for the Certified Pre-Owned warranty when purchasing the car. They said it would all come in the mail later. The salesperson, Baron, was polite but didn't seem very knowledgeable about the car or Certified Pre-Owned process. The owner stopped by and gave a well rehearsed speech but did not show up after there was a problem. The man who came out with the salesperson to tell us that the car was not Certified Pre-Owned did not introduce himself and was very rude. If you decide to buy a car from them make sure you do lots of research and check the car very thoroughly. We also looked at a blue 2011 Ford Focus. It had at least five large stains, a hole, and a broken tail light that were not visible in the pictures on the website. They have low prices, but you don't know what you are getting.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Be very careful if you choose to visit this dealership....

Be very careful if you choose to visit this dealership. We drove down there to look at a Certified Pre-Owned grey 2012 Ford Focus. We liked the vehicle and it appeared to be in good shape mechanically. However, when I asked to see the inspection report, they could not locate it. When I stated that I would not be interested in the vehicle without verifying that it had been inspected, they finally "realized" that that vehicle was not Certified Pre-Owned. The Auto Check report listed that vehicle's VIN, color, and mileage as Certified Pre-Owned and it was listed on the Ford website. However, they stated that a different vehicle, a blue 2012 Focus, was actually the Certified Pre-Owned vehicle and someone had entered the wrong VIN when reporting the vehicle as Certified Pre-Owned. They stated that the owner's son was probably responsible and they had no idea how it happened. The blue 2012 Focus was advertised on the dealer's website as Certified Pre-Owned, but the auto check did not state that it was Certified Pre-Owned and it had been in an accident. The next day, they raised the price of the grey 2012 Focus that we looked at and advertised it as Certified Pre-Owned. The blue 2012 Focus was no longer advertised as Certified Pre-Owned and they lowered its price. I don't know which car they lied about, but at some point they were advertising a car as Certified Pre-Owned when it was not. There were also several other things that made me suspicious. The grey 2012 Focus was missing valve stem caps on all four wheels. It did not have the manual in the glove box, and they did not know where it was. There was a sheet of paper in the glove box that looked like an invoice for the repair of scratches, but the car still had several significant scratches. They also stated that we didn't fill out any paperwork for the Certified Pre-Owned warranty when purchasing the car. They said it would all come in the mail later. The salesperson, Baron, was polite but didn't seem very knowledgeable about the car or Certified Pre-Owned process. The owner stopped by and gave a well rehearsed speech but did not show up after there was a problem. The man who came out with the salesperson to tell us that the car was not Certified Pre-Owned did not introduce himself and was very rude. If you decide to buy a car from them make sure you do lots of research and check the car very thoroughly. We also looked at a blue 2011 Ford Focus. It had at least five large stains, a hole, and a broken tail light that were not visible in the pictures on the website. They have low prices, but you don't know what you are getting.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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As a seniors over 70, we have purchased many new and used...

As a seniors over 70, we have purchased many new and used cars in our lifetime. Our experience at Sneed Ford was as good or better than any we have ever had. They are a great dealership to work with. They were considerate, punctual, helpful and fair in all the dealings. We would give them our highest recommendation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

GREAT SALESMEN WONDERFUL SERVICE

I dealt with Bob Cramblit Dan Sneed Ford and although I did not purchase a car through them, he was very knowledgeable. He answered every question I had and thoroughly explained the entire process of buying a vehicle out of town. I am sorry it didn't all work our but I will definetly look you up for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Had a great experience, car was well priced!

Dennis Sneed and his team of salesman are all a good group of people. My wife and I just recently purchased a used car, and I was very pleased with their service! The only problem we had with our car was the radio would not turn on, in which they replaced a fuse and everything was fine. We received a great buy on our car, as it was priced $3,000 under Blue Book value! We were also able to arrange for financing that was perfect for our budget. If you are looking for a good dealer with fair prices, then I'd highly recommend giving checking their website or giving them a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AMAZING DEALERSHIP

Dennis Sneed Ford is an amazing dealership. I had been looking for a car for 8 months and they found it for me. They even delivered the car to my work. Carey did an awesome job and I highly recommend them. Thank you Dennis Sneed Ford, you have one lifetime customer : )

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had the best experience with Dennis Sneed Ford. I had...

I had the best experience with Dennis Sneed Ford. I had been looking for the car I wanted for 8 months and they made it happen. They even delivered ot my place of work. I highly recommend Dennis Sneed Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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My wife and I visited this dealership, to look at a...

My wife and I visited this dealership, to look at a couple of vehicles we had seen online. We test drove one of them, with a salesman, then returned to the dealer and parked at the front door. We were standing by the vehicle looking it over a bit and Dennis Sneed walked up and started talking. We told him we were from Overland Park and he immediately started bad-mouthing Bob Allen Ford, saying he had worked there for years and they somehow did him wrong, so he left to start his own dealership. This was the first red flag that should have sent me on my way -- bad-mouthing the competition is a sleazy tactic. He brought this up completely out of the blue -- we hadn't even been to Bob Allen. For some reason, we went ahead and bought the vehicle and had to return a couple of days later to pick it up -- why? I don't know -- they certainly don't do any type of cleaning/detailing as you would expect from a reputable dealer. The car was still filthy and, as others have mentioned, had just about enough gas to get to the nearest gas station, but not a drop more. As I was driving home, it started to get dark, so I turned the headlights on, but they didn't work at all - nothing. The dealership was closed by this time, so I had to drive home with just fog lamps on and return the car to the dealership for repair the next day. After a couple of days of waiting around, it ends up that they had put non-HID lamps in the car that was supposed to have HID -- a sneaky way to save a few hundred dollars on their end. Only after going round and round with Dennis, did they replace them with HID's (that they admitted to pulling from another car on their lot -- my guess is they put the non-HID's in that car for the next unwary buyer to deal with). Because my trust was completely gone at this point, I wanted the headlights examined by a mechanic at Northtowne Lincoln to be sure the repair had been done properly. Dennis boo-hooed this idea saying that he had once dated the wife of the owner of Northtowne and that he (the owner of Northtowne) would do anything to sabotage one of his sales (again -- bad-mouthing the competition and getting way too personal with the info). I went ahead and had the headlights checked out, and they were fine. I should have had the entire car looked over.. This car did have an accident on the AutoCheck report, but they convinced me at Sneed that it was minor and it looked like repairs had been made. Just a couple of months after buying it, the paint on the hood became more and more hazy and spider-webbed to the point that it looked totally dull and awful after less than 6 months. It's as if there is no clear coat at all, and the paint was put on too thin. I also noticed a slow leak in one of the front tires a few weeks after buying the vehicle. I took it to a shop to see if what the cause of the leak was, hoping it was just a small puncture that could be plugged. It turns out that the wheel was bent along the inside edge and that was causing a poor seal on the tire, so now I'm looking at trying to replace an expensive rim. Who would think to take the wheels off of a car and inspect them? It seems to me that Dennis buys damaged cars by the truckload from the auction house, and uses poor repair shops to do the cheapest fix possible. MY ADVICE: Don't do business with this sleaze bag at all. You may think you're going to save a few bucks but, in the end, it's not worth the headache and, in my case, the paint and rim that I have to pay for will more than offset any "savings" I thought I might be getting. Oh...and they automatically add a $400 service fee to your purchase, but don't tell you that until you're signing papers. If, you feel you must do business with them, have the car thoroughly checked over by your own independent mechanic, and look at all the details. Test every single electronic gadget to be sure they work. Check the body, the spare tire, the paint (and it will be dirty, so have it washed first). They also had super cheap, no-name tires on the vehicle -- something I failed to look at. Really....just avoid them at all cost.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was new to the whole car buying experience. So when I...

I was new to the whole car buying experience. So when I went to the lot and was not hounded by dealers and was greeted like I had been a long time customer I was impressed! Their website is great and that is how I found the car I wanted. And Kurt is the guy to work with, he is top notch! If I had to nitpick over something the only thing I would say is that my car could have been a bit better detailed, but they are a high traffic dealer so I imagine they clean a lot of cars. Overall I feel that I got a great deal on my car and I will definitely tell me friends to head out there for their next cars because I know I will!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.