Reviews
Very helpful and eager to make a good car deal
We recently bought a Lincoln MKS from this dealer and found our salesman Boyd to be very knowledgeable and pleasant to work with. Dennis (the owner) made sure we were happy and did what it took to put a good deal together. I would highly recommend this dealership to serious car buyers. We feel we got a great deal and would buy from this dealer again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stay away from this dealer! Agreed on a price before I...
Stay away from this dealer! Agreed on a price before I made the two hour trip because I didn't want to make the trip (gas isn't cheep) and waste everyones time if it wasn't going to work. Once it came down to the paperwork I was told we were 'off on the price'. At this point I explained the emails and phone conversations and to the reason I made the drive, we had a deal! In the end they are not honest nor do they keep their word. After visiting with Carey and going through all the bull of how much they have in the vehicle etc I asked it they were going to keep their word and they would not. I visited with Dennis himself to let him know what had happened (as a business owner he needed to know). One of the first things he said to me was 'do you want me to fire the salesman, I don't need him'. WHAT!! In the end I was the one out in this whole deal and Dennie could have cared less!! In my opinion I was a women who made this trip for a vehicle and they tried to screw me over! PS you can tell by the stock number if there is damage to the vehicle. If there is an 'H' that is hail etc. If there is an 'A' before the number there is no damage. That is what they told me, I guess they could have been full of it then too!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
horrible experience!!!!
Buying a vehicle from Dennis Sneed Ford absolutly the worst car buying experience I've ever had!!! This dealership has zero respect for the consumer, and will try to pass the blame on to you! STAY AWAY!!!!!! It's not worth it!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
omission = lies integrity lacking
Carl was fine. Owner uses omission and stories to fit 'facts/disclosures' in without be straight forward and honest. Definitely better business practices are lacking. We were there for 2+ hours waiting to finish up paper work when we had already agreed on a price and payment. Frustrated b/c it's ultimately our fault, but integrity is lacking. Their ultimate goal is to sell the car not provide an experience....or for that matter have repeat customers. It's sad because we will need to buy 2 or 3 more vehicles in the next 5 years. There are a couple things about the car that are 'off'...and when we asked for their help...told we bought it we own it....there will be a charge..
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Carl was fine. Owner uses omission and stories to fit...
Carl was fine. Owner uses omission and stories to fit 'facts/disclosures' in without be straight forward and honest. Definitely better business practices are lacking. We were there for 2+ hours waiting to finish up paper work when we had already agreed on a price and payment. Frustrated b/c it's ultimately our fault, but integrity is lacking. Their ultimate goal is to sell the car not provide an experience....or for that matter have repeat customers. It's sad because we will need to buy 2 or 3 more vehicles in the next 5 years.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Just wanted to say
I purchased this van Friday 7/20/2012 and after the business card I had from Carl went thru the laundry I thought I would comment here. The price was great, Carl and everyone involved with the sale were awesome. The ONLY flaw was the AC and your service dept offered to look at it but that wont be needed I was able to take care of the problem. This van is my freedom and an answer to prayer. I know the van was rock bottom priced because I've done the looking. Thank you again Dennis Sneed Ford I will be letting anyone looking for a car to make sure they check your dealership first.God Bless, David Lainhart
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought the 2011 Shelby Gt500 last week!. I worked with...
Bought the 2011 Shelby Gt500 last week!. I worked with Carey Sneed on the deal. Overall it went good. They helped cover the cost of new tires for the back of the car. Alos no additional hidden fees. I live in Michigan so I never saw the car in person. Carey sent me numerous pics of the car and all the info he gave me about the car was correct. Only complaints would be the car took longer than I hoped to get delivered to me (not there fault). The floor Ac does not work. This was not noted but if it's covered under warranty it isn't a big deal. Over all I'm satisfied with there service. . thanks Carey! Lucas
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sold me a used LEMON on an " as is " deal ....
Sold me a used LEMON on an " as is " deal . Dennis Sneed is the typical " Con Man " car sales guy who basically stole my 18yr old daughters hard earned money that she saved up for a car . We were lied to and told that the car had a simple oil leak which has turned out to be a disaster . I WILL NEVER , EVER DO BUSINESS WITH THEM AGAIN !!!!
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
My experience...
The overall process was a pretty good one. The sales people could have been more knowledgable and I didn't have a great feeling leaving the dealer but I got a good car (so far its been great) for a good price.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
FOLLOW UP for feedback left in March, 2012. Shame on...
FOLLOW UP for feedback left in March, 2012. Shame on me for not expecting any problems. I did try to amend my situation with Dennis Sneed Ford, but to no avail. They have charged me for services that I WAS NOT to be charged for, sold me a vehicle in which they took advantage of the new Missouri inspection laws in that I had to replace two tires because of the POOR condition they were in and are less than cordial, timely and professional in responding. Luckily for me, I kept ALL documentation which was fortunately via email for a majority of it. So, I will be filing a complaint with the proper STATE organizations as well as taking the next step to retrieve approximately $500 from this dealership. Shame on them...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair