Reviews
05 corvette..very pleased with service
never say never when doing your research and deciding on what you are looking for, let life surprise you..with that being said, our salesman was a young man named Shadow, he was patient, kind, polite . we were not going to consider Dennis Sneed because of some of the reviews but we wanted to see the yellow vette in person not in a picture , but they treated us with respect, there was NO hard sell and they worked with us in the negotiations, we walked out of there happy campers with our new vette. being senior citizens we bought the Millenium yellow with black interior, something we didn't want was black interior, well again never say never cause it is a gorgeous car. thank Shadow and Dennis Sneed Ford and thank you for the popcorn !!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I came to Dennis Sneed Ford because I saw an ad on...
I came to Dennis Sneed Ford because I saw an ad on autotrader.com. There was a blue ford fiesta that was priced right for the miles. When I got to the dealership, the sales associate was very helpful. He was not pushy or tried to make do something I didn't want to do. I have been to a lot of dealerships lately, and I can tell you in full honesty, this is the best one in town!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ford F150 king ranch
Called dealer twice before we arrived, second time 1 hour before we arrived. Arrived to see the used F 150 parked on the mountain in front of the dealership with a huge snowdrift behind it. He told me that the deal would have to be finished before we could test drive it (red flag #1). After we went inside and were seated in front of Erics desk the salesman next to us supposadly got a call from someone wanting to buy the same F 150 we were. The story was that he was offering cash over the phone without even looking at the vehicle (remember, we haven't even had a chance to look over the truck yet, still on the mountain side which is covered in snow and ice). A few minutes later over the intercom there was another manufactured call wanting the same truck; and of course Eric reminded us that he had two other inquires on the truck earlier in the day. (red flag #....I dunno ) Next, the owner or manager begins his part in the drama. He comes out and starts strutting around the building saying that he won't take the cash offer over the phone; he would just as soon take it to the auction for that price. Of course the price was mentioned out loud, message to us. After they asked for a copy of our drivers license and insurance that was the last straw; I don't trust those guys with any of my personal information and I left.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer was looking at a vehicle with many inquires on it. When the customer got to dealership the truck was out on a hill filled with tons of snow and ice. It would be very dangerous to move. We did not want to hurt anyone or damage the truck. Yes there was several calls on the truck that day while he was at the salesman's desk. Our staff did not pressure anyone to buy the vehicle. As for the customer's request we DID remove the truck off the hill for him to be able to test drive the vehicle. Then the customer got upset and would not show valid proof of insurance or drivers license therefore was not able to drive any vehicle on our lot. It is a Missouri state law to provide valid driver's license and insurance up front to be able test drive a vehicle. Customer left. We here at Dennis Sneed Ford strive for the best customer service around. We cannot control how a customer reacts due to certain circumstances that are out of our control. We have over 300 cars on our lot at any given time with very little space. Thank you and have a great holiday.
Called dealer twice before we arrived, second time 1 hour...
Called dealer twice before we arrived, second time 1 hour before we arrived. Arrived to see the used F 150 parked on the mountain in front of the dealership with a huge snowdrift behind it. He told me that the deal would have to be finished before we could test drive it (red flag #1). After we went inside and were seated in front of Erics desk the salesman next to us supposadly got a call from someone wanting to buy the same F 150 we were. The story was that he was offering cash over the phone without even looking at the vehicle (remember, we haven't even had a chance to look over the truck yet, still on the mountain side which is covered in snow and ice). A few minutes later over the intercom there was another manufactured call wanting the same truck; and of course Eric reminded us that he had two other inquires on the truck earlier in the day. (red flag #....I dunno ) Next, the owner or manager begins his part in the drama. He comes out and starts strutting around the building saying that he won't take the cash offer over the phone; he would just as soon take it to the auction for that price. Of course the price was mentioned out loud, message to us. After they asked for a copy of our drivers license and insurance that was the last straw; I don't trust those guys with any of my personal information and I left.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Searched and searched for a F-150 Raptor, every place...
Searched and searched for a F-150 Raptor, every place that had one i called and they had just sold it. I seen one on-line at Dennis Sneed ford. Beautiful truck, It was newer and had more extras on it than the ones I was looking at prior. Called and talked with Bob(salesman) Not knowing wife seen same truck and called and talked to Boyd (salesman) Seemed like they were both on same page about truck and sounded great put deposit on truck until we could make it down on weekend to drive an bring home. On arrival Bob was busy with other buyers so we talked with Boyd first nicest guy ever has a great life story. Then talked with Brian whom worked hard at getting me the payment I wanted to make plus a CPO that covers 100,000 mile drive train and 75,000 mile bumper to bumper warranty. not expecting that one at all. With a lower monthly payment than I was thinking. We drove our car down and was on way to KC for our anniversary did not want to take both vehicles (this was on Sat.) Dennis offered us to park our car there in his closed gates until drive home on Sunday. He gave us the code to open his dealership (who do you know does that?) Shows what kind of person he is. I will go back to this dealer any time. Every one was easy to get along with , felt no rush, and the paper work took about 10 mins or less. When Bob was finished with his sale he came over and introduced himself and made us feel as if we have known him for ever. All in All great place Great people Great service!!!!!!!!! I will buy all of my vehicles from this dealer I can not get over how Down to earth they all are and Easy to talk to it makes things go smooth thanks guys !! keep up the good work!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people, great service just all around good!!
Searched and searched for a F-150 Raptor, every place that had one i called and they had just sold it. I seen one on-line at Dennis Sneed ford. Beautiful truck, It was newer and had more extras on it than the ones I was looking at prior. Called and talked with Bob(salesman) Not knowing wife seen same truck and called and talked to Boyd (salesman) Seemed like they were both on same page about truck and sounded great put deposit on truck until we could make it down on weekend to drive an bring home. On arrival Bob was busy with other buyers so we talked with Boyd first nicest guy ever has a great life story. Then talked with Brian whom worked hard at getting me the payment I wanted to make plus a CPO that covers 100,000 mile drive train and 75,000 mile bumper to bumper warranty. not expecting that one at all. With a lower monthly payment than I was thinking. We drove our car down and was on way to KC for our anniversary did not want to take both vehicles (this was on Sat.) Dennis offered us to park our car there in his closed gates until drive home on Sunday. He gave us the code to open his dealership (who do you know does that?) Shows what kind of person he is. I will go back to this dealer any time. Every one was easy to get along with , felt no rush, and the paper work took about 10 mins or less. When Bob was finished with his sale he came over and introduced himself and made us feel as if we have known him for ever. All in All great place Great people Great service!!!!!!!!! I will buy all of my vehicles from this dealer I can not get over how Down to earth they all are and Easy to talk to it makes things go smooth thanks guys !! keep up the good work!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carey did a great job finding the perfect car for us. ...
Carey did a great job finding the perfect car for us. This is a great family owned dealership where everything is very relaxed and "no pressure" felt at any time. We were able to tell them what we were looking for - and in no time the perfect vehicle showed up at our feet. We were able to close the deal with no hassles - and they were able to find us an incredible rate. Thanks to Carey and the rest of the staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This will actually be my third review of Dennis Sneed...
This will actually be my third review of Dennis Sneed Ford. I initially had a bad experience when trying to buy a used Ford truck from Mike. Mike failed to call me back numbereous times, and when I would call him and his response would be I was just about to call you back and I am trying really hard for you( I am sure). Mike called me after I gave them a bad review and said he was going to make it right, and asked me to take down my first review first. So, I did as he asked and wrote a good review and thought he was going to help me out getting me in a used pickup truck and be honest and fair about it. I even talked to Dennis once on the phone and he couldnt of been more of a rude, sarcastic, a$$hole. I could tell he only cared about one thing money and not customer service. So, I go through the trouble of emailing Mike photos of my trade in and all information that he requested. Only to wait two hours or more with no response (big surprise). I always had to call the dealership and they never returned any of my calls and always had an excuse for not doing so. So basically I took down my first bad review for no reason because Mike asked me to and then never did anything to help me out after the review was taken down. I took the time to send them information and photos of my trade in only to realize they wanted the bad review down so they could continue on in tricking people into thinking they were a good dealer that cared about their customers. Anyways I could go on and on, but I hope this helps with those customers looking to purchase a vehicle from an honest caring dealership, because if that is what you are looking for DO NOT GO TO DENNIS SNEED FORD.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
SUPER GREAT DEALS!! SUPER NICE AND HELPFUL STAFF!!
I just purchased my like new (to me) Ford Fusion from Dennis Sneed Ford. They were EXTREMELY helpful in the whole process from start to finish. I was looking for a certain car that they didn't have. Within hours, (I wasn't even home yet) they called me back and found the exact car I have been looking for. I traded in my old car that they gave me MORE money than I paid for the car over 4 years ago. Carey and Dennis were extremely helpful the whole time. Brain which is the finance guy, got me a rate and payment that was way lower than I would ever excepted. In the end, I would definitely recommend Dennis Sneed Ford to everyone. SUPER GREAT DEALS!!! Their cars are thousands and thousands lower than any other place I looked. If you like the laid back, non aggressive atmosphere, this is the place to go and buy your next car. They even have a real fireplace!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I just purchased my like new (to me) Ford Fusion from...
I just purchased my like new (to me) Ford Fusion from Dennis Sneed Ford. They were EXTREMELY helpful in the whole process from start to finish. I was looking for a certain car that they didn't have. Within hours, (I wasn't even home yet) they called me back and found the exact car I have been looking for. I traded in my old car that they gave me MORE money than I paid for the car over 4 years ago. Carey and Dennis were extremely helpful the whole time. Brain which is the finance guy, got me a rate and payment that was way lower than I would ever excepted. In the end, I would definitely recommend Dennis Sneed Ford to everyone. SUPER GREAT DEALS!!! Their cars are thousands and thousands lower than any other place I looked. If you like the laid back, non aggressive atmosphere, this is the place to go and buy your next car. They even have a real fireplace!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car