Reviews
Shade tree mechanics
Covert Service Department has had my car for over a month...wentvin for struts they did not install correctly..now it's 10 days in and still no car...
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Stokes, We are very sorry for your experience. Please reach out to our GM, Jason to discuss your concerns and issues. Best Regards!
Over the years I have made several vehicle purchases from
Over the years I have made several vehicle purchases from Covert family dealers and this was my first from Covert Cadillac. The vehicle is beautiful and according to Carfax they properly prepared the car I bought for sale. While I am overall happy with my car purchase, I believe the sales managers could have made the process smoother not only to be more transparent and not fall into the typical car sales mentality that turns people off. It is for this reason that I did not give a perfect rating. While I still believe I did not receive the best deal that reflected my past loyalty, I found it acceptable. The sales person was excellent and if it wasn’t for her customer skills and personality, I most likely would have walked out of the dealership and looked elsewhere. I also give the finance manager kudos for his professionalism and making this process smooth. What I did learn, is that go prepared, go patient and go to Covert Cadillac ready to negotiate and certainly ready to counter and walk out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Kayla at service counter was very rude.
Kayla at service counter was very rude. Practically threw keys at my husband. Covert has always had best customer service until yesterday,
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stephanie helped my family and I purchase a new vehicle
Stephanie helped my family and I purchase a new vehicle she was very helpful. Don't forget to ask for Steph!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Brian was great, courteous, communicated well, but
Brian was great, courteous, communicated well, but listened to the desired outcome. Worked diligently to get me car I wanted @ a price I could afford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Great guy Chris , 3rd out of 4 vehicles purchased with...
Great guy Chris , 3rd out of 4 vehicles purchased with Chris .. great service before and after the sale .. answered all questions even on his day off !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Business was fast and they had the perfect car for me....
Business was fast and they had the perfect car for me. Would look for a car in the future here if I can.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
Keith took the time, effort and passion to do his due...
Keith took the time, effort and passion to do his due diligence going the extra mile to help make it possible to secure the pleasure and happiness of his customers. I applaud Keith and the Covert Cadillac dealership in making things come true for people like me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jd was very helpful ............. he is a Active...
Jd was very helpful ............. he is a Active listener...100 % customer care........excellent 5 star rating........Excellent customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
La verdad más complacida y satisfecha no podemos estar ya...
La verdad más complacida y satisfecha no podemos estar ya que gracias a Jose logramos uno de nuestros sueños,hizo un trabajo espectacular nos ayudó muchísimo al elegir nuestro nuevo vehículo, le damos un 100 por su empeño de complacer a sus clientes, gracias
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hola, nos complace poder brindarle una experiencia positiva. No dude en comunicarse si hay algo más que podamos hacer por usted.