Reviews
Mark was a great advisor!
Mark was a great advisor! He kept me updated the entire time my vehicle was in for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our sales representative Shane made our purchase easy and
Our sales representative Shane made our purchase easy and low stress. We found just the car we were looking for and everyone at the dealership was very professional. We currently live out of state and Shane answered all of our questions, sent a video of the car we were buying and was always timely with communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Payton did great job in helping with our repair work.
Payton did great job in helping with our repair work. He timely in calling when work was complete.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Shane was great and everyone at the dealership was
Shane was great and everyone at the dealership was friendly and professional. I could not recommend Covert more highly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
From the very moment we meet our sales person Shane
From the very moment we meet our sales person Shane Hauser he made us feel comfortable. He showed us several vehicles and let us make up our own mind as to which car we would be interested in without any pressure. The application process was straight forward and professional. Overall, we were treated like family. I would recommend Covert Cadillac to my friends and family. I would also like to thank The Finance manager Brian Huerta for understanding our need for good Car deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I live in California and purchased a vehicle from Covert
I live in California and purchased a vehicle from Covert in Austin TX. Shane Hauser was very helpful, sending me videos and helping me get the shipping arranged after the sale. I am very happy with my experience with this dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shane was great.
Shane was great. Everyone so helpful and easy transaction. Thank you for helping make buying a car a pleasant experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Shane and Brian for making my buying process
Thank you Shane and Brian for making my buying process smooth and simple! All I had to do was come sign the paperwork! I highly recommend them! They were very professional and listen to my needs and wants!I will definitely work with both them again in the future! I am pleased with my purchase. I am forever grateful !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They are terrible at setting customer expectations.
They are terrible at setting customer expectations.about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear that your experience with our Service Department was unsatisfactory. Please call our Service Manager Nathan at (512)583-3476 so you can discuss your experience with him.
The processed was smooth.
The processed was smooth. The only cons is the trade-in price for my Cadillac was a little low.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car