Covert Cadillac

I did not have a spare key for my car and when the battery of in my one key was about to die I realized i probably need to try and get one. What I thought was going to be a difficult and painfully long experience was made so easy by the help of Cory. I told him my situation and he immediately took care of it supply me with a spare key. THe process was so easy and quick. I would highly recommend this dealership to anyone. They have great customer service.

I had a very positive experience with Covert's Pre Owned Sales staff. I was coming from out of town and was able to negotiate the deal ahead of time. The sales staff works really good with one another so when one person was out of the office another team member was able to keep things moving. When I arrived they were very welcoming and had everything ready to go. This is a dealership I would do business again with.

Usually the car buying process for me has been a dreaded debacle of how much are they going to "hard sales" me into some overpriced car and how much effort and fighting is it going to be to get the price to what I can afford or want to buy or how long until they ask me a question of what do I want. Joe Joesph is by far the best sales person I have run up against ever. Joe went above and beyond in the my car buying process. Joe showed me the used car lot, ran me through new cars, and even talked through a lease vs. buy situation. Joe did not pressure me into any car. Joe was very considerate of listening to my concerns and addressing each and every one with a sense of empathy and compassion. Joe was so knowledgeable about every make/model/upgrade that each car I stepped into I felt like I had a great understanding of what I was getting vs. what I was giving up compared to some of the higher end models. Joe has even gone extra lengths to make sure my car was serviced properly and that I had a loaner every time I needed it so that I would not be disrupted when my car came into the dealership. Joe's level of detail and "realness" really made my buying experience the best buying experience of my life. I will come back to buy another car just to see Joe as this will be our 3rd car buying experience with Joe and each one has the same attention as the first. Joe even made sure I was working with a great finance person Jerry. Jerry was very explanatory of what was available from a financing perspective. Jerry answered all of my questions and had me signed and out the door within 30 minutes of working with him which at other dealerships has taken hours. Jerry did not let me leave feeling "sold" to or uncomfortable as I felt like it was a winning situation all around.

Very friendly, personable and professional staff. It was a pleasure to be in an environment free of the typical old-school car buying hype and tactics. Great communication skills in person, via telephone and through email. I will definitely come back to Covert when I am in the market for another vehicle, and will highly encourage others to consider Covert for their automotive needs.

Very friendly, professional, and knew exactly what I wanted. I would definitely recommend anyone who is looking for a new or certified pre owned Cadillac to make a stop at Covert Cadillac in Austin Texas. You won't need to go anywhere else!!

I have purchased 3 cars from this dealership because they are very attentive to details in customer service and making the experience hassle free. My salesman makes sure everything goes smoothly, and he is really personable. I also feel they handle any problems or repairs in a timely fashion and making it really easy to not be 'put out' by offering loaner cars when needed. Team member who takes care of my repairs always takes time to answer my questions and is happy to explain something when needed. From the moment you drive up to time you sign your receipt, this company excels at making you feel important and take care of you, no matter how much they have going on at the moment. Their employees greet you and with a smile. You get what you pay for and then some! I really like this dealership and am happy to support a local business that has been around as long as they have.

From beginning to end this buying experience was the best of my life. Chris, Cory and Jerry were able to make me feel valued and appreciated. Having bought many cars in my life, this experience was unlike all the others. Chris worked with me to get the deal done fast and get me out the door in 90 minutes. That kind of service is unheard of in this industry. If you are looking to purchase a very clean and fair priced late model vehicle be sure to reach out to Chris and the team at Covert Cadillac, you will be glad that you did.

Chris meet us a the front door.. Process was quick and painless.. Test drive was a fast processs ... Dealership clean , pleasant .. Financing was also painless

I recommend this dealship, I was in and out in less than 2 hours. I made the deal over the phone. Excellent sale staffs , Chris was my salesman . They are honest , and they do work with you to get the deal done

We visited Covert to look at our options as we had looked at other vehicles that day. Chris Tropiano came out and introduced himself to our and we showed him the vehicles that we would like to have a look at. Instead of just looking at the vehicles he had them ready for us to test drive each and everyone. However, the one we were interested in was sold and another vehicle with the same package became available and we closed today. THANK YOU CHRIS AND COVERT for your professionalism and all the courtesies that were presented to us. We would recommend you to anyone that ask for guidance in purchasing either a new or a pre-owned vehicle. Again our sincere thanks for everything that you have done for us.