Covert Cadillac

My salesman Roger Kress, Former Military, was on the spot with my appointment and took care of me from start to finish. After the sale followed up with me to help setup on-star and XM.

Worked with us from out of town and had everything ready when we got there. Cowboy was extra great to work with. Will be going back.

We live 3hours away from Covert. Even with distance between covert and us they made it a pleasant and very easy experience. They kept in contact with us throughout each step of making the deal. Daniel went out of his way even to make special videos to send to us so we could see how different things worked. He listened to our needs and helped to choose the best fit for us in a vehicle. When we made our decision on the Tahoe, Covert and Daniel worked hard to make the deal happen. When we arrived a day later the Tahoe was waiting for us at the front of the dealership for us to test drive. We were offered a beverage after meeting Daniel and he was nice and asked about our trip over. I can't say enough how pleasant of an experience it was and how welcoming this dealership is. We were in and out in no time at all. We will definitely be using covert again for our future purchases.

I would like to thank the Covert Cadillac certified pre-owned sales team for providing a very good experience in the purchase of our 2013 CTS. The listed price for the vehicle was fair market, requiring minimal negotiations, provided all pertinent information related to the condition of the vehicle, an excellent warranty and financing program for the certified pre-owned plan. I would especially like to thank Chris Tropiano (our sales rep) for excellence in customer service.

I enjoyed working with our sales person, Chris. He answered any and all questions and was able to accommodate. Johnny also was very ready and willing to work with our negative equity on our trade-in. Not only do I look forward to returning in the future but I will recommend others to the dealership as well.

My husband and I just bought our 2nd and 3rd pre-owned certified Cadillacs from Bradley Allen and Johnny Baker. I don't think I'll ever go elsewhere when we have been taken care of so wonderfully.

Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some needed work and ended up trading that vehicle in on a 2012 Escalade. We were only interested in vehicles other than black, grey (silver) and white which is a real challenge these days. Chris Tropiano went through many pages of available cars and showed us a pearl white one that was so similar to our trade in that we decided to purchase it. We were concerned that the time needed for signing would take 3-4 hours as it had in the past with other dealerships . He assured us that would not be the case and we went home with the car shortly thereafter. We went back after the weekend and signed everything the next week and true to his word it was very quick and speedy thanks to Jerry in the finance department. We did take it back for some small issues and were given a loaner that was comparable to what we were driving We are going back tomorrow and Chris is going to put on plates, registration tag and toll tag. Great customer service. Also need to thank Jennifer the service department for always being so kind, friendly and helpful.

I'll start by saying I dread shopping for just about anything. This is especially true for big ticket items like appliances, vehicles, housing etc... too many choices and always seems like a lot riding on making the right decisions. I was referred to Covert Cadillac by my brother who literally said "I have a guy...", and I am so glad he did. He sent me to see Johnny Baker, and Daniel Walsh, who immediatly recognized my brothers name, and made me feel welcome right away. Daniel made sure I was comfortable, and listened to my needs, and my current situation to get the complete picture of who I was, what I wanted, and why I wanted it. He then assured me that we would cover the whole spectrum first, to help us narrow the scope down to the best fit for me, and my budget. I was worried that what I was looking for wouldn't exist, or that I'd have to settle for less than what I wanted, just to get what I could afford, but Daniel kept me assured that my patience would be rewarded, because he would exhaust every avenue to make sure I was satisfied. I couldn't be happier with the end results. Daniel kept looking, even scouring the other Covert inventory, until he found exactly what I was looking for. Working with Johnny, he notified me right away, and brought the truck over to the lot for me to see, and It was perfect. I nearly shouted "sold" on the spot. Daniel walked me through the rest of the process, and introduced me to Jerry Duran to handle the financing, which went very smoothly, just like the rest of the process had. This has been nothing short of the best Vehicle purchase I have ever made, and I attribute it completely to Daniel, and the other courteous professionals I encountered at Covert Cadillac. Thank you for making this such a comfortable, and easy experience.

Everyone I dealt with went way, way behind what I had expected. They listened to what I wanted and helped me pick out the perfect car. Bradley Allen and GM Bradley Elliott were wonderful I am totally satisfied with my new car.

In all my years of purchasing cars this was hands down the best experience i have had at a dealership. Very professional, great customer service and no pressure sale totally loved that. Chris Tropiano our salesman was wonderful and Jerry Duran was quick in handling our paperwork. Couldn't say enough about the over all experience superb from start to finish.