Reviews
"Cory Rutherford" Sales Representative, Covert Cadillac ,
To whom this may concern, Wanted to start off by saying it was a xxxx of a pleasure dealing with Cory, he was extremely kind, courteous, professional, and went above and beyond for me "the customer" interested in purchasing a new vehicle. He made the whole process very painless which I appreciated tremendously. From start to finish, Cory, was there the whole step of the way which made things super easy and made me avoid the headache you normally get. I would recommend Cory, to anyone who is in the market for a new vehicle. You have a great employee working for your company, now days you don't receive service like that and that type of attitude go's a long way in that type of business. Please offer Cory, vacation,raise,and maybe a nice "bonus check". Thank you again for having such a wonderful employee working for your Company. Regards, -Eryn Hogan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nothing But the Best
The fact that this is now the 5th car I have purchased from this dealership in the past 10 years of which 4 of these 5 were in the last 4 years should speak volumes! I have always trusted the Covert name as the Sales staff and all other personnel are as professional and as personable as one could ask for. In this recent purchase I worked with Chris Tropiano. He and all of the other Sales professionals before him were excellent. No high pressure nonsense at this dealership. They treat you like an adult and give you the needed time to make an informed decision. I also need to give a quick shout out to Jerry for an excellent job in the finance division. He has built great relationships with many banks and made it a very easy and pain free process in securing financing my automobile. Clearly my next car for myself or my family will be back at this dealership. Also the fact that they have many manufacturers vehicles under one roof makes it about as easy a process in finding the right car as one could ask for!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very smooth buying experience
The customer service was excellent by management, sales, financing and service. They all made our buying experience very simple. We will definitely buy again from Covert Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased a new car
Cory at Covett Cadillac is one of the best professional sales people I've ever had the privilege of working with. He's very courteous, knowledgeable and love his craft. I would recommend all my friends to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service
I flew in from out of town after completing most of the deal via email and phone calls. Chris picked me up from the airport and brought me to the dealership where we completed the details of the purchase. I was in and out of the dealership in just over an hour. It was a wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience!
I just recently bought my GMC Acadia from Bradley Allen at Covert. He was awesome to work with and has continuously gone above and beyond my expectations for service! He has been quick to respond to all of our questions and made the actual buying process simple and pleasant. Thank you Bradley!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quick, Friendly, and Efficient
I had been on the lookout for a specific model year of Lexus IS 250 AWD, and luckily, one popped up at Covert Cadillac, just a few miles from my home. I went in to have a look and was helped by Cory Rutherford. He was immediately familiar with the details of the vehicle and was able to answer my questions easily without pressuring me to make a decision too quickly. I took a test drive that Friday and loved the car but wanted to sleep on it. After thinking it over for the weekend, I got in touch with Cory on Monday, who gave me a few tips to make the purchase process go smoothly, such as filling out an application online ahead of time - much appreciated. A few hours later I was in the office for some paperwork and to meet with Jerry Duran regarding financing. Yet another simple, smooth part of the process. Jerry explained my options, set up auto-draft for me, and sold me a customized extended warranty. Nothing over the top, and he didn't push too hard. Just helped me pick out a few options that seemed to me to be worth the money. I was handed back over to Cory to finish up the transaction, get my temporary plate on the car, and off I went! The process, from start to finish, couldn't have been easier, and the staff couldn't have been more friendly and knowledgable. I felt no pressure to move quickly at any point in the process, and I wouldn't hesitate to return for another purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people and experience.
My wife and I heard an radio ad for Covert Cadillac, stopped in and met Chris Tropiano. We talked a few minutes and told him what I was thinking about. Chris showed us several SRXs and we picked out a certified 2016 demo. Chris was very helpful and answered all of our questions. We were on our way home in under 2 hours including a test drive. Overall, very pleased with Chris and our experience at Covert Cadillac. Jim and Debbie R.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Christopher made buying my Cadillac super easy!
Buying my car was actually an enjoyable experience. Christopher listened to my "must have" list and came up with the perfect car for me. Hassle free negotiating from sales and financing was a bonus. I'm impressed with the overall selection of certified used cars. I highly recommend Covert Cadillac and Christopher is an amazing representative of quality customer service. ????
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I keep coming back
I have bought (now) 4 cars from Covert Cadillac and have tried other dealershipS but not one compares to their sales and service. 3 of my cars have been sold by Johnny baker and because of his excellent service he has moved on to management and now my last truck from Daniel walsh. He was able to solve my issues and provide excellent customer service. I Highly recommend him. I can't say enough about this dealership and their people. Great place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car