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Grapevine Chryser/Dodge/Jeep/RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (155 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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easy purchase

Scott did a great job of keeping me informed throughout the week as my vehicle was being repaired. . . . . . ...... ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding service

Mo was fantastic, very friendly, not pushy, I knew what I wanted and he helped me get it. Alan, the financial manager was excellent, he explained the numbers and was extremely flexible with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Super friendly and helpful

Staff was courteous and friendly. Carlos kept me informed about the progress of the service. I was in and out in a timely mannerrr rr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Much Pleased

The salesperson was very professional he ask about the options I was looking for. He took his time even though it was late without a lot of pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Personalized Touch!

Mark really understood my situation and worked to get, for me, the best deal possible. I came to him because of my previous buying experience at this dealership. He is very knowledgeable and helped me become familiar with everything on the RAM 1500.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Personalized Touch

Chris Martinez and the service team at Grapevine DCJ did a great job. Communicated well, quickly took care of the issues and returned my Jeep clean and repaired!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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HORRIBLE CUSTOMER SERVICE

waited 2 hours and never got to see a vehicle and never told us if we were approved for a vehicle and they took the keys to my trade in and never told us the value of our trade in and when we were leaving because we were tired of waiting for nothing they took the key to my car and didn't know where it went so my 2 young children were stuck outside in 38 degree weather. Worst service I have ever seen from a place that makes their money from selling cars I will never go back to this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Definitly 5 ? stars

Heard too describe never been treated this great looks like I'll be customer for long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Thank you Christina Vickers!

I usually like buying a car as much as going to the dentist, but this time was different. Christina worked very hard to get me into my dream car, for the right price. Christina, and her team made it extremely easy to buy. I would definitely recommend Christina Vickers, and Grapevine Dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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James Gullion

Christina was an awesome salesperson and very attentive to my needs. The only issue I had was with the first truck I wanted was nice and trey Lewis said it couldn't be done. We were only 15$ difference between what I was willing to pay and what they wanted. I walked out and trey Lewis came and told Christina to find me a different truck and she did an amazing job. The truck I bought is great. I wanted the side rails because I have a handicapped mother and she needed to have a step up into the truck. I went and bought a step stool for her. Other than that Christina was great and needs a big bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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