INFINITI on Camelback

I just wanted to say these guys at Infiniti on Camelback are awesome!!!!! They made this experience a memorable one. After years of buying pre-owned vehicles they showed me a way to purchase a new car within my buget. I still walk outside and can't belive this is my car!!!!!!!

Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John

Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John

Brent was great as well as the finance manager mr loyoa they got us a better rate than the bank and gave us the deal on a quality car for me to drive back and forth to work.

Our experience with the sales department and the service department has been outstanding. The purchase process was "low key" and not high pressure. Our service advisor, Shelby Clark, always goes the extra mile. We have appreciated the experience of owning the G37 and the consistently excellent customer service at Infiniti on Camelback.

Amazing customer service, like nothing I have ever experienced before. Everyone from Ritisha in sales, to Polly in finance, to the uber infiniti guru Lon who taught me about everything that I didn't even know my car could do, unbelievable. They are absolutely the best and I can't ever imagine buying a car anywhere else.

From the moment I walked into the door I was impressed with the level of service. Everyone was very helpful and gave me a great deal on my infiniti qx60. Lon came out to my house twice to teach me everything about my car! He has been awesome to work with. I went to Scottsdale Infiniti first since it's closer to my house and Michael, the sales Manager, was incredibly rude to us. Very pleased with infiniti on camelback!

My wife and I were shopping around for an brand new 2015 QX80. Coulter Infiniti about 8 miles away from my house offered us $8,000 incentive off the listed price but we didn't take it because we hear that Infiniti on Camelback is giving better deal. So we took a 21 miles trip down to Infiniti on Camelback to see we can get a better deal. Kurt Kasik the sale director offered us $8,900 incentive off the listed price but at the end when it come to final purchase contract; He took it off the list. First we never thought he would do that to customer since the deal was negotiated and written down on the paper. Secondly My wife and I were both tire due to long hours of waiting for finance officer prepare the final purchase contract; so we didn't check the number at the time we signed the contract. After a good shower and dinner we both sat down check the purchase contract out and found out the $8,900 incentive was not on the contract at all. My wife and I felt so betrayed and disappointed at Infiniti on Camelback why would they hired a sale director like Kurt Kasik; My wife and I could not sleep that night. My wife and I both took the next day of work went down and talk to Kurt Kasik about the incentive that he offered. Kurt Kasik totally denied that he never offer us that kind of incentive at all. But when we asked him to check the sale folder which included all the price negotiate copies; Kurt refused to let us see it. Kurt basically used the incentive to trick us bought the vehicle and didn't honor it at the end. A week later I took the car back in for details clean as Kurt asked us to do because they didn't have enough time to clean it up on the day we purchased the vehicle. I brought the vehicle in at 11:30AM and picked the at 5:15PM after got inform by the service department that the vehicle was detailed ready for pick up. At the time I opened the door the vehicle was filled with dusty smell; The inside still dirty with old dirty marks on chair, steeringwheel, door handle, and new black grease mark on the AC right hand side port. Well at this time I'm completely don't believe in Kurt Kasik any more; He is clearly a liar and a bad man who treated his customers like trash. I did discuss the issue with Lon Williams when he came to my house to show me how to use the Infiniti connections. He said he will investigate and see what he can do to help to solve the issue and turn the horrible experiences that we have been through around but so far I have not hear from him at all; it has been almost 2 weeks. Can he help us? It is a big question mark in my mind. If you can stay away from this dealership then stay away. Deal with other dealerships in town ensure you get a copy of every single negotiate paper on the price and carefully read the final purchase contract line by line. So you don't have to go through the horrible experiences that my wife and I have been through. Now we ended with this QX80 without any deal at all; 21 miles trip for nothing..

Been on Yelp for 3+ yrs and this is my 1st post. I need to start posting my good experiences. I have stayed away from writing bad reviews because I don't like hurting a business but this car dealership deserves it completely. Horrible dealership! BAIT AND SWITCH!!!!!! Called about an Infinity they were advertising and asked if it was available and for the price listed. They said yes. Get there and meet with Ryan. He was very professional and nice. That was the extent of any good business. Test drove the car and 1st.......... Check engine light is on. 2, the car had no gas. 3, the sunroof did not work and was open. 4, the side mirrors did not work. COME ON! How do you show a car that you advertise with all of these problems and not fix the Infinity at YOUR OWN Infinity dealership beforehand? I liked the car but said I would need the issues of the check engine, broken motor of the sunroof, and side mirrors to be fixed. They said no problem but when the paperwork came out for final numbers, they added $2900 to the car's price and said that was the new price for fixing the car. I was also approved with their preferred lender beforehand and given a rate before I walked in the dealership's door. They come back and said that the interest rate is .5% higher. WHAT, an hour and a half to find all of this! They said, that is the rate and the car is as is for the original price but for $2900, they could fix it. If I wanted as is, I would have bought off a private owner. I came to an Infinity Dealership to buy an inspected and fixed Infinity. What was I thinking? Infinity on Camelback, you wasted both of our time's. Got home and went on the internet. Found an Infinity at VW of Scottsdale. Called and asked if the car was available and for the price listed. Yes. Also, asked if the car had any issues. Jon, (my salesman) said that they inspect all the cars and fixed ALL issues BEFORE they list the car to sell. WHAT?!!!! Met with Jon. Again, Jon is an awesome salesman. Test drove the car. Jon showed me the entire car inspection. Bought the car $1400 cheaper than Infinity on Camelback and it was 3yrs newer AND WITH NOOOOOOOOOOO ISSUES AND GOT THE INTEREST RATE!!!! Infinity on Camelback, check with VW of Scottsdale on how to sell your Infinitys. SERIOUSLY!!!!!!!!!!!!!!!!!!!!!!

MY TIME WITH LON, LEARING ALL ABOUT THE CAR WAS EXTREMLY HELPFUL. VERY KNOWLEDGABLE. EASY TO LEARN WHAT I DIDNT KNOW AND LON HAS SO MUCH PATIENCE I DID NOT FEEL PRESURRED TO UNDERSTAND EVERY THING THE FIRST TIME. LON GAVE ME HIS PHONE NUMBER TO CALL HIM BEFORE WE EVEN MET. HE SAID I YOU HAVE ANY QUESTIONS, CALL ME ANY TIME. THE BEST PART SO FAR HAS BEEN WITH LON. THE MAN HAS A LOT OF PATIENCE. HE IS TEACHING US ALL ABOUT THE Q50. THANKS AGAIN LON, SEE YOU SOON!