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INFINITI on Camelback

(1,011 reviews)
Visit INFINITI on Camelback
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2019 state dealer award
View 12 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (602) 457-6429 (602) 457-6429
Used (602) 457-6442 (602) 457-6442
Service (602) 680-5725 (602) 680-5725

Reviews

(1,011 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI on Camelback from DealerRater.

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Good Experience

Lon did an excellent job to help me understand the technology on my new Q50. I am very old school so his help was greatly appreciated. The technology is mind blowing on these new cars!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience

Lon did an excellent job to help me understand the technology on my new Q50. I am very old school so his help was greatly appreciated. The technology is mind blowing on these new cars!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Make You Feel Like A VIP

I very much dislike the car buying experience. This was certainly as comfortable as a car buying experience can be. Excellent service while trying to decide if my choice was right for me. I must have spent over an hour test driving in 2 separate visits. Excellent after sale service. My Customer Loyalty Manager made a house call (what!?) to help explain all the car's features in detail. I've had 2 Sales Reps contact me to make sure I'm happy with my purchase and to ask if I need anything. The only thing they could have done differently was to get me the car at invoice!... but then, in fairness, they are entitled to make some money on their product. ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellete service

After my bad experience at Infiniti in Scottsdale, I decided to give Infinti of Camelback a chance and was blown away by the service they provide me with from the sales rep Mark to the manager. They made sure when I left the day, I purchase the Q50 I left happy and they did. Also want to thank Lon for taking his time and going over with me the features on the car. Thank you Infiniti of Camelback!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found my way!

Absolutely a great experience. I can now use my GPS without difficulty. The support team is amazing, they came to Tucson to assist me so cool!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Christy

The previous reviews are way off base. This dealer was extremely aggressive, chaotic, and ultimately rude. I was attacked by five salesman in the first five minutes from both sides, Infinity and Nissan. The last one was basically bullying me into buying a car and when I reached for my drivers license to leave the lot, he jerked his arm back. "WOW" is right.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent service visit

Shelby and Lon went above and beyond to make sure my service went according to plan. Shelby made sure everything was done properly with the vehicle and Lon stepped up to get me back to work when the shuttle wasn't available. Great team effort and excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

one of the best new car purchase experiences I have had

Let me start by saying that I have been fortunate to drive/own many prestige brands but Infiniti in general and the Camelback dealership in particular has truly been outstanding. I started with an email blast to area dealerships stating what I was looking for and then completed the deal with just a few more emails; even including turning in my existing car as a trade in- all over the phone or email. Got an excellent deal working with that no one else could match as well. The post sale education of all the audio/phone/GPS etc features is awesome- Lon does a fantastic job with this and even came out to our house- we live 100 miles away!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jacqueline green

Shelby is always great and provides great service. He is one of the reasons I continue to drive Infiniti. Thanks for all that you do:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service

Camelback Infiniti has always provided the highest level of service. Shelby is always a pleasure to work with. I highly recommend using Camelback Infiniti for all my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.