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INFINITI on Camelback

(1,011 reviews)
Visit INFINITI on Camelback
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2019 state dealer award
View 12 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (602) 457-6429 (602) 457-6429
Used (602) 457-6442 (602) 457-6442
Service (602) 680-5725 (602) 680-5725

Reviews

(1,011 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI on Camelback from DealerRater.

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Best car buying experience by far

I purchased my new Infiniti Q50 and had an fantastic experience. I wasnt aware of all the amazing technology that my vehicle was capable of. Shannon was very knowledgeable and I must say, I was wowed! The sales managers made the purchase process very easy. I dont like all the back and forth so their transparency was refreshing. From the start Shannon stayed in contact with me and listened to my needs. She even set me up with. Lon who has veen very helpful in teaching me how to use my new Q. They receive an A+ in my book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very helpful

I am very happy with my purchase from this dealership. Everything went really smooth and they even sent a guy out to go over all the technology. He even set my wife's key settings to Spanish so she could navigate the car better. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car buying experience by far

I purchased my new Infiniti Q50 and had an fantastic experience. I wasnt aware of all the amazing technology that my vehicle was capable of. Shannon was very knowledgeable and I must say, I was wowed! The sales managers made the purchase process very easy. I dont like all the back and forth so their transparency was refreshing. From the start Shannon stayed in contact with me and listened to my needs. She even set me up with. Lon who has veen very helpful in teaching me how to use my new Q. They receive an A+ in my book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Simply the best

I have bought many cars but this experience really takes the cake. Not only was it the easiest negotiation process but everyone who I dealt with were both professional and extremely accommodating. My salesperson was informative and helped me find the best car to fit my needs. I was not sure I would find a car that I liked better than my previous car but all the help explaining the features of the Q50 has me comfortable using features I never took advantage of in my last Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very Nice, Professional, Car Knowledge

Ritisha presented the Q50 to me very professionally. I did not know that there was so much technology put into these cars. I also had a great experience. She was also very nice and service was very fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Interim service at last minute

I called Shelby when I was 30 seconds from the dealership with no appointment. He always remembers me and I have bought quite a few cars from Infiniti. He was ready for me as I drove up and got me in and out very quickly, as all I needed was an oil change and filter. I make sure Shelby is at the dealership before I drive in. He is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent technical support and attention to detail

Recently having bought a new vehicle from the Phoenix dealership we were offered an appointment with the dealerships technology guru. I was at first skeptical of how useful the technical support tutorial would be, but after spending a short amount of time with Lon Williams, it became very clear that this tutorial was immensely helpful. Lon was clear, concise, and very knowledgeable about the technology associated with Infinitis vehicles. He provided explanations as well as required us to demonstrate functions which proved to be very useful in retention of loads of information. Lon was also able to help us with a technical issue in one of our other vehicles (not Infiniti). The overall experience at the dealership was great. I've taken the car in once to get some customization completed and was out of there in 45 min. The dealship is clean with friendly and helpful staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Superior Customer Service!!

Lon Williams provided us with PHENOMENAL customer service! He was very knowledgeable, pleasant and patient! He took the time to make sure we understood what he was explaining as well as answering every question we had. Lon also followed up to make sure every concern we had was resolved. Best service experience we have ever had! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Long waits

It is important to note that our visit to lease our new car took 5 hours as we were required to wait for finance department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Service!

Great service from Shelby. Very attentative, pleasant. Service advisor very accomodating. Kept me informed of the status of my vehicle. Contacted me as soon as vehicle was ready for pick up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.