Reviews
HAPPY NEW GMC OWNER
Bought a new Vehicle from Romain Cross Pointe, dealt with Christian Russell, he was knowledgeable about the vehicle and closing the deal was as painless as it could be. I'd go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Smoothest process to purchase a vehicle ever
Christian made the process of searching & finding my vehicle very simple. I appreciated how easy he made the process & was very helpful with any concerns or questions i had. Even in the freezing temperatures we had i wanted to test drive vehicles he gladly pulled each one around that i was interested in. I can?t thank the guys of Romain enough for such apleasant experience the entire time i was there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
very disappointed
I had inquired about a vehicle I wanted to purchase but was told they didnt reserve vehicles for customers. I really wanted the vehicle so I called back to find out they in fact do let customers put a deposit on vehicles to hold them but the vehicle had been sold within the 2 hours I had originally spoke with someone. I Will not try buying another vehicle from this dealership.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Buick encore
DON Kipp was wonderful .. he explained everything along the way . He answered all questions and was very patient with us. We love our new encore ..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Teacher and Training Director
This was a good experience in car shopping. The salesman presented the information I was looking for in a well educated manner that gave me confidence he new his product and would be a great source in the future as questions come up and problems develop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought a new truck from Jeramie. Excellent
Jeramie did a nice job of getting the paperwork done in a short time frame. It was cold that day so the clean up took too long but overal quite good
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Enjoyable Experience
Sales staff is very knowledgeable and treated us well. It made the buying process smooth and stress free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Nolan, Thank you for choosing Romain Cross Pointe Auto Park for your automotive needs. Please do not hesitate to reach out if we can be of further assistance. Sincerely, Mike Mintline, General Manager
FINDING THE RIGHT CAR
Don Kipp was cheerfully competent in helping us find the right car. We had dealt with Don and Romain before and returned to them when the time came for us to buy another. Our experience was every bit as good as before
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. Enjoy your new Romain vehicle. Sincerely, Mike Mintline, General Manager
Excellent
I had an excellent buying experience with Romain. I was looking for a Certified Pre-Owned GMC Acadia, and Von Rogers kept his eye out and found the right one for me! He went above and beyond to make sure I was happy with my choice. Very personable. Made me (and my daughter) feel comfortable throughout the whole process. Answered all questions and resolved any issues I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car buying
Very helpful and extremely nice people. We looked at different models and had a very enjoyable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase