Reviews
Lin and Sara Caddell
Don Kipp was very helpful in helping us to obtain the automobile that we wanted. It is always a pleasure to go to Romain's auto mall as the facility is always spotless and the coffee, soft drinks and cookies are always readily available. We would prefer that our review not appear in public. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great buying experience!!!
What a really fantastic experience at GMC Romain Buick. One of the absolute BEST things about it was the fact that when I was shopping around at various dealers looking at what vehicle I wanted to buy and where to buy it from?they didn?t call and hound me after I visited them- not even once! Other locations kept calling and calling to the point of harassment. That was the reason I chose to buy at Romain. Nobody wants that....thank you Romain for ?getting that?. I was extremely pleasantly surprised with that. They stood out in a positive way for NOT doing that. All of the staff were very courteous and professional. Would definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ms. Rust, Thank you for your feedback and for choosing Romain Cross Pointe Auto Park for your automotive needs. We know you would spend your hard earned money anywhere. Enjoy your new Romain vehicle! Sincerely, Mike Mintline, General Manager
A good buying experience
I had a specific SUV and color in mind; Romain found one and let me know when it arrived. They held it for me so I could return from a weekend vacation, and did everything they could to make the SUV available for me. We are very pleased with the new SUV and the buying experience at Romain.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ms. Hecht, Thank you for your review. We are pleased you chose Romain Cross Pointe for your automotive needs. We look forward to working with you again at your next service visit. Sincerely, Mike Mintline, General Manager
Great customer service and buying experience!!!
Buying process was easy and they were definitely interested in earning my business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chad, Thank you for sharing your experience with us. Sincerely, Mike Mintline, General Manager
Outstanding!
Lauren Gilbert (Assistant Service Manager) was outstanding to work with. (I drive a Cadillac Escalde and they were booked up...but she was able to fit me in the GMC Service Area Schedule on short notice). She was very professional, detailed and highly attentive! I watched her interaction with 2 other customers besides myself. She displayed the same professional and attentive demeanor and was very expeditious processing their appointments/paperwork. For all my future servicing needs I hope to deal with her. If she was a sales rep for Romain I would buy my next Cadillac from her! She is definitely the type of high caliber employee you want representing you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill, Thank you for your review. We are pleased to hear Mrs. Gilbert took such good care of you and we will pass your kind words along to her. Thank you again and we look forward to working with you again in the future. Sincerely, Mike Mintline, General Manager
Great Experience!
Romain is a great dealership! Doug always goes out of his way to help me in any way he can. Everything is always smooth and effortless....exactly the way car buying should be!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Green, Thank you for choosing Romain for your automotive needs. Enjoy your new Romain vehicle. Sincerely, Mike Mintline, General Manager
Patience and knowledgeable salesperson
Our salesperson was very helpful and concerned that we make the correct auto choice . He had us test drive several differant vehicles and explained the differant qualities of each one. Very helpful comfortable to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are pleased to hear our team treated you so well. Here at Romain Cross Pointe we strive to exceed our customers' expectations. Enjoy your new Romain vehicle. Sincerely, Mike Mintline, General Manager
Have been exceptionally satisfied with the service
Great people to work with!! The sales & service experience has been exceptional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Seaton, Thank you for your review. We look forward to working with you again. Sincerely, Mike Mintline, General Manager
I'm over it.
We had a bad experience due to timing with a vacation, and I wrote a bad review. The response from the dealership wasn't great, but i probably expected too much.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sir- I sincerely apologize for your recent service experience at our dealership. I reviewed what occurred during your service appointment and confirmed the parts truck unfortunately did not arrive on time. In addition, once the part did arrive the technician encountered installation issues causing additional delay. I understand the frustrations of preparing to leave for vacation and not having your vehicle ready to go. I regret we were unable to have a loaner available for your use; however, we had already assigned our allocation of loaner vehicles to other customers that day. Once again, I do apologize for the unsatisfactory experience you had and hope you will give us another opportunity to service your vehicle in the future. Please call me directly if you would like to discuss this further. Respectfully, Larry Renschler, Fixed Operations Manager
Sir- I sincerely apologize for your recent service experience at our dealership. I reviewed what occurred during your service appointment and confirmed the parts truck unfortunately did not arrive on time. In addition, once the part did arrive the technician encountered installation issues causing additional delay. I understand the frustrations of preparing to leave for vacation and not having your vehicle ready to go. I regret we were unable to have a loaner available for your use; however, we had already assigned our allocation of loaner vehicles to other customers that day. Once again, I do apologize for the unsatisfactory experience you had and hope you will give us another opportunity to service your vehicle in the future. Please call me directly if you would like to discuss this further. Respectfully, Larry Renschler, Fixed Operations Manager
Fantastic staff!
Every staff member I came in contact with was extremely courteous and helpful. I would not hesitate to recommend Romain to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marsha, Thank you for your review and recommendation of our dealership. We look forward to serving you for many years to come. Sincerely, Mike Mintline, General Manager