Reviews
new car experience
Jeff Duncan is not the high pressured salesman you find at most car dealerships . He took his time with us, talked about all our options and even suggested we test drive other vehicles to make sure we were making the right decision. Because of this approach, we felt ready to make our decision without any reservations. We purchased a 2017 Legacy and love it. Jacob, service manager, has also been great. The Romain team is very special. There are many dealerships out there but none compare to the Romain Experience. They have made believers out of us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jenny, Thank you for your review. We are pleased to hear that Mr. Duncan treated you so well and we will pass your kind words along to him. Enjoy your new Romain Subaru Legacy! Sincerely, Mike Mintline, General Manager
I RECOMMEND ROMAIN CROSS POINT TO EVERYONE!
I have bought 3 cars from Romain Cross Pointe in the last 4 years. I have been ecstatic with every aspect of my purchase for each car! My salesmen were David Jones and Jason Woosley. Both men went out of their way to make sure I had a great experience and a great deal. Anytime someone asks where I purchased my vehicles, I ALWAYS recommend them. They are patient while you are trying to make a decision and do not pressure you either way. Jason sold me the first car (used 2009 Subaru Legacy). It was totaled in an accident. Jason kept me informed as to what cars came on the lot in my price range, until the insurance settled and I could make another purchase (2010 Subaru Forester). David went on 5 test drives with me for my 3rd purchase and endured endless questions (2010 Chevy Mailibu)! Both men are excellent to deal with!! One of my vehicles has the Romain Life Time Warranty, so that means I deal with the Service area for any maintenance that is needed. I can honestly say that I am impressed with the Service area too. I have absolutely no complaints with any contact I have had with Romain. I still have the Subaru Forester and the Chevy Malibu, but when the time comes to purchase again, I will only look at Romain!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tammy, Thank you for your review. We appreciate your recommendation of our dealership and look forward to serving you for many years to come. Sincerely, Mike Mintline, General Manager
Romain has awesome service! Very professional!
First time I visited this dealership but it won't be my last! I simply went to look at cars not to purchase on this day as I had three other dealerships I wanted to visit. No one was pushy, all were VERY friendly, professional and made me feel very welcome! The person that helped me was named Don! I left there with a beautiful Buick LaCrosse! I felt like even if I did not purchase they would be the same! Sometimes you just get a feel for people and I have visited many dealerships over the years! I'll tell as many people as I can about Romain! They are in a League of their own! Try them you will love them!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patsy, Thank you for your kind words and recommendation of our dealership. We are pleased to hear about your positive experience and we will share your kind words with Mr. Kipp. Thank you again and enjoy your new Romain Buick LaCrosse. Sincerely, Mike Mintline, General Manager
Satisfied customer
Great customer service and kept me informed about my vehicle..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, Thank you for your review. We look forward to seeing you again at your next visit. Respectfully, Jeff Hardin, Service Manager
To buy a new SUV
I purchased a new car, and I love it. And Romain treated me great. I recommend Romaine to buy your next new one here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Janice, Thank you for taking the time to share your experience with us. Enjoy your new Romain vehicle. Sincerely, Mike Mintline, General Manager
Great experience
I was needing to trade in my car before the miles got too high. My daughter had gone thru Romaine and really liked their service dept. so, she went thru the list of sales people listed and was impressed with comments on Brian Trask, so that's who I went with. I'm so happy I did. He was the nicest guy to help me find what I really wanted. He never pressured me once. And me being a girl, we sometimes feel intimidated, but I never did with him. We test drive several vehicles before I decided what I wanted. Then to top it off, they didn't have the color I wanted, so he and his manager got on line and found me one. Everyone I dealt with that day went over and beyond for me to make me feel comfortable and happy with the vehicle I wanted. Brian is such a courteous man and I never felt like I was wasting his time by being a little picky. I highly recommend Brian to anyone. I have already given his cards to a few friends/family looking for a new vehicle. Romain in lucky to have him on their staff. Thank you Brian for everything you did for me!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs. Springer, Thank you for choosing Romain Cross Pointe Auto Park for your automotive needs. We are pleased to hear how well Brian treated you. Please do not hesitate to reach out if we can be of further assistance. Thank you again and enjoy your new Romain vehicle. Sincerely, Mike Mintline, General Manager
2017 Buick envision
We are very pleased with our 2017 Buick envision we purchased from Romain Buick in Evansville Our salesman Don Kippe was very professional and knowledgeable concerning The dealerships inventory It was not our intention to purchase a vehicle that day however Mr. Kippe showed us the special for the month explained the features and I knew that was the vehicle we needed. A big thank you to Mr. Kippe and to all the team at Romain. The two reasons we purchased the car at Romain were Buicks reputation and Don Kippes salesmanship.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, Thank you for sharing your experience with us. We will share your kind words with Mr. Kipp. Thank you again and enjoy your new Romain Buick. Sincerely, Mike Mintline, General Manager
Purchased a 2017 Buick Lacrosse
Mark Wright our sales representative did an excellent job in working to get a deal we were very satisfied with. He went out of his way to help us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. B, Thank you for your review. We are pleased to hear Mr. Wright took such good care of you. Enjoy your new Romain vehicle! Sincerely, Mike Mintline, General Manager
Very Happy!
This was my 4th car I have purchased from Romain but my first used one. I was pleasantly surprised that they did not push a new one and were always going above and beyond to find something used that would fit my needs. I strongly recommend Romain Cross Point and salesman, Mark Wright personally. LOVE my new 2014 Chevy Traverse!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ms. Henderson, Thank you for your feedback. We are pleased to hear about your experience and recommendation of our dealership. Thank you again and enjoy your new Romain vehicle. Sincerely, Mike Mintline, General Manager
Buick Enclave,, Love It !!!!!
We bought a Buick Enclave from Brian Trask, Very nice man Enjoyed our experience at Romain, , Will diffantly buy again when we need another vehicle from Romain.,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs. Williams, We appreciate your review and look forward to seeing you at your next service visit. Sincerely, Mike Mintline, General Sales Manager