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Romain Cross Pointe

(292 reviews)
Visit Romain Cross Pointe
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–7:00pm
Tuesday 8:30am–7:00pm 8:00am–7:00pm
Wednesday 8:30am–7:00pm 8:00am–7:00pm
Thursday 8:30am–7:00pm 8:00am–7:00pm
Friday 8:30am–7:00pm 8:00am–7:00pm
Saturday 8:30am–7:00pm 8:00am–7:00pm
Sunday Closed Closed
New (812) 618-4329 (812) 618-4329
Used (812) 618-3206 (812) 618-3206
Service (812) 618-4734 (812) 618-4734

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fast easy transition from trading and buying. New vehicle...

Fast easy transition from trading and buying. New vehicle cleaned and ready to go when we arrived.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ripoff Bait and switch dealer!

They wasted 4 hrs of my 1 day off and jacked up the price of a vehicle by $5000.00 by the time we were done! Total bait and switch scheme! Take your money elsewhere!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Dealer response

Hello Bubby, We appreciate your feedback as we are always trying to improve our processes to better assist our customers. It is unfortunate you feel that we tried to pull a “bait and switch scheme”, but that was not our intent. Certain requests by our customers may increase the price of a vehicle which can include but not limited to repairs that have not been performed, accessories, and/or financial service products such as warranties, gap insurance, tire and wheel, etc. Due to your misunderstanding, we will do our best to use your visit as an opportunity to train our staff on how to better explain these items in more detail. Thanks

Worked with the same sales person for 6 years and...

Worked with the same sales person for 6 years and purchased the 3rd new vehicle. Don does an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Went to Romain to get my brakes on my 2012 Terrain...

Went to Romain to get my brakes on my 2012 Terrain inspected. Left with a 2021 Subaru Outback.Tyler Emmett sold me on the value and safety features of the Subaru Outback. Tyler was professional & patient in answering questions. Was extremely satisfied with the entire experience and purchase including the price. Highly recommend Romain and Tyler Emmett to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very pleased with my purchased and the service I...

Very pleased with my purchased and the service I received. Will do business again. I highly recommend Tyler Emmett who made the purchase process fast and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly and helpful staff. They take the time and...

Very friendly and helpful staff. They take the time and attention to your needs and concern. Tyler Emmett is professional and is always willing to spend time and keep you updated. Thanks Romain Cross Pointe! We are enjoying our Outback!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We recently purchased a 2022 Subaru Outback from Romain...

We recently purchased a 2022 Subaru Outback from Romain Cross Pointe. Every aspect from beginning with Tyler Emmett to finishing up with Brian Trask was the best it could be. Everyone was friendly, knowledgeable, and professional. We went to look but left with an amazing new car. It was certainly the best car-buying experience we have ever had! I would absolutely recommend Tyler Emmett and the entire Subaru team at Romain.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went to dealership after finding a suv I found online....

I went to dealership after finding a suv I found online. My salesman Malcolm Cook, was very knowledgeable in the suv I was referring about. I ended up buying it from him, he was an awesome salesman, very friendly, not pushy at all.. Then I had an issue a few days later, I contacted Mr. Cook, and he bent over backwards to help me with my issue, even though I bought a suv “as is”. He resolved my issue quickly and effectively. I have never had a salesman like Malcolm Cook, he is what you call exceptional customer service. If you want a good experience buying a vehicle please ask for Mr. Malcolm Cook….you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We hope you enjoy the new car!

These are the people who put the C in Customer service. I...

These are the people who put the C in Customer service. I called about a vehicle and the representative went out of his way to make sure that I got pictures and find the car that I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

I would highly recommend Romain Subaru and salesperson...

I would highly recommend Romain Subaru and salesperson Tyler Emmett. Tyler made sure to listen to all of my questions and address anything that came up during my purchase process. He made the process as painless as he could. Everyone from his sales manager Ben to the people in the finance department were professional and friendly. I’d buy from them again when and if I’m in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your great experience at Romain Subaru! We are so proud to know our team members treated you so well and we will be sure to pass along the comments!