Sound Ford

BUYER BEWARE - DO NOT TRUST THE SALES PEOPLE! The sales people at Sound Ford are nice enough to get you to buy, but I found that when I counted on them to be my expert for the things I didn't know, which most of us are not car and truck experts, they chose to mislead me on the vehicles capabilities to make the sale instead of pointing me in the right direction. When I talked to their mechanic the VERY next morning to follow up on the improvements my sales person suggested, the mechanic told me I was mislead. I immediately followed up with my sales people, who refused to anything other than offer trade this one in for a more expensive one. I asked to speak with the manager and they refused to transfer me to the manager. I left messages with finance, and they have yet to return my call as they know my name and number now. I am now COMPLETELY being ignored. SO... MAKE SURE you know your stuff before you shop here, or you might get duped into buying something that looks good, but isn't what you wanted.

Truck was stolen and cat. was removed. Had taken to this dealership to have insurance work done as well as an electrical repair diagnostic. They had my truck for 7 weeks, did not complete all of the insurance work and said the electrical issue was resolved. Picked up the truck and 100 miles later the same issue with the electrical happened again. Do not recommend this shop for repairs

Caused $4,500 of damage to my paint with "free" wash. Won't own up to it. Absolutely bogus. I showed them the proof and they still didn't own up to it. NEVER GOING BACK.

Bought a used truck from them. Drove five hours back home with no issues. The next morning, I discovered the heater/defrost was not working. Both myself and their mechanics did not catch the previous owner had re-routed heater core hoses. Joe Kaylor was extremely helpful and he resolved the issue to my 100% satisfaction.

Bought a used truck from them. Drove five hours back home with no issues. The next morning, I discovered the heater/defrost was not working. Both myself and their mechanics did not catch the previous owner had re-routed heater core hoses. Joe Kaylor was extremely helpful and he resolved the issue to my 100% satisfaction.

Lemon lot with bad communication with other departments. Would not recommend this place to anyone who needs a reliable car or truck. I was looking for a truck. Did not car about the lable but need it to be in my price range. When to about 6 different local areas and could not find anything. Called around and final found a truck. Talked to Frank and sounded like he knew what was what. Offered him a reasonable deal so we would not have to drive out there for nothing. When I got there on time they showed me the truck and it was still dirty even though they said it was very clean. He then handed me to someone else for the test drive and she had no clue what was going on. Test drive was short and slow. Then frank came back to the picture and tried to haggle the price with no luck. The over all finance guy felt like he hated being there and kinda rude. Now after I got the truck back home for a few days. The engine light came on and flashing too. Which means don't drive the truck at all. So very annoyed by it. So the problem is a bad cylinder for the truck and will cost me over a grand to fix it. When I asked frank about it it was like he I'm just the sales guy not the mechanic I can't foresee the future on all cars and trucks. So wishes me all the best and hope everything works out for me. Beware of this place and find a better place for any car or truck. Not military friendly as well.

Clueless service staff that charged me for information I already knew, would NOT get off their butt to find the reason I took the vehicle in and then quoted me on OUTLANDISH price to do a simple 1/2 hour job I did myself. If they had addressed the issue I requested, I might have a usable car instead of having to rent something each week until I find a Ford service center that actually has some sense of customer service. In the mean time, AVOID this service center.

Ritz was great! Joe was awesome! Thanks for everything. You guys have helped me and my family alot! Would recommend to others and plan on coming back.

Swindlers looking to rob you. So I purchased a focus "regrettably" price tag was 20k. I had $7500 down payment. Did they take that 7500 off sticker price and finance the balance? NO THEY DID NOT. They financed the 20k price of the car which with fees brought my total to 30k! Then they put my 7500 Down payment towards the 30k and I still owe 23k on the car. xxx! xx! Dont buy unless you buy it out right! They should have just financed me for 13k! M.F.ERS

Some of the trucks weren’t correctly listed on their website, most dealerships are this way. When I told them what I wanted they found 2 in their inventory immediately. The truck is only couple weeks old and was only on their lot 1 day, and still they had all the incentives/rebates and great deals that I couldn’t refuse. No back and forth or hassle. They got the truck to the port for me to have shipped to Alaska within a week. Now the truck is home and safe in my garage. So grateful and will always recommend Kwok and Ritz at Sound Ford!