Sound Ford

By far the worst car purchasing experience in my life. The minute I signed the deal I had the impression that I was fooled on almost everything. I managed to get few dollars refund but overall felt treated like a cash machine. Dealerships want your money and you know it but these people don't apparently care about their reputation either. Update: I would like to edit my review as I received a call from the manager Adam Larson. I met with him and Joe Seppen to go over my paperwork and make everything. I have a better perception and I thank Adam and Joe for their service. I will come back.

One of the worst customer service experiences I've EVER experienced. We purchased a used 2019 F-250 Super Duty from Sound Ford in Renton, WA in November 2022. On May 1st 2023 it wouldn't start and after being towed back to the dealership. After having it for almost a week, it was finally diagnosed as a PCM fault. With no part available, and none even in manufacturing! We were given a # to call at Ford Motors with our Case # by one of the service guys. No help there. The part MAY be available in 4 months, but could be up to a year. After asking TWICE, a rental car was offered, but we never received one. Unless you know the extension, you can't call directly and have to leave a vmail that says they only check messages once a day. Countless calls unanswered, finally found the Service Mgr with a Google search. He answered, but was of no real help and kicked us back to the first guy, who while nice, is just the messenger. In addition to all this, they won't buy it back because it's not running. We have just one vehicle, and our house sells in about a month - we're screwed.

Absolutely terrible and CANDICE AND ADAM ARE LIARS!!! if I could give less than a negative star I would. Absolutely the worst experience I've had the beginning of the process went perfect two weeks after leaving and realized I was having engine trouble and ended up costing me $3,929.00. My fault I bought the vehicle as is because I'm thinking the 2020 Chevrolet equinox low mileage couldn't be too much wrong I was wrong and I've paid for it. Now today getting ready to pick up my tags I am informed that there is a $200 charge This should have been put into my contract which I was made to believe that it was in with all the financing I've never had to deal with that before especially putting 2,000 down and extremely high monthly payment overall horrible experience the car was nice but was sold a lemon. Extremely disappointed and I should have known that something fishy was going on when they were being deceptive by having me sign a title of car that I didn't even own like I was trading them in. It's all a facade The cars look good but I am extremely disappointed that I got put into the predicament now to have a car payment even higher than I had before in a car that's less dependable than what I had before.

Brian was very responsive especially when I had to bring it back in to take care of the engine light due to a recall replacement. Way to go Brian! Thank you! -- Mer..

if I could give less than a negative star I would. Absolutely the worst experience I've had the beginning of the process went perfect two weeks after leaving and realized I was having engine trouble and ended up costing me $3,929.00. My fault I bought the vehicle as is because I'm thinking the 2020 Chevrolet equinox low mileage couldn't be too much wrong I was wrong and I've paid for it. Now today getting ready to pick up my tags I am informed that there is a $200 charge This should have been put into my contract which I was made to believe that it was in with all the financing I've never had to deal with that before especially putting 2,000 down and extremely high monthly payment overall horrible experience the car was nice but was sold a lemon. Extremely disappointed and I should have known that something fishy was going on when they were being deceptive by having me sign a title of car that I didn't even own like I was trading them in. It's all a facade The cars look good but I am extremely disappointed that I got put into the predicament now to have a car payment even higher than I had before in a car that's less dependable than what I had before.

DO NOT take your vehicle here for service! Absolutely gouging labor rates and an absolute xxxx show of a service department. Do your own work or find a shop that actually cares about its customers through a friend. I trusted this dealership to do great work while I'm all the way across the country so I didn't have to do it myself and they made me lose two whole days of work, too much money and it wasn't even done right. I recently brought my truck in for service at Sound Ford (brake pad change, oil change, tire rotation, and to adjust my parking brake). I supplied my own parts, oil and event lubricants. I dropped the truck off at 9AM in the morning and had to wait until 4PM for them to be finished with it. Paid absolutely eye watering labor prices just to drive the truck down the street one block and notice the warped rotors/jerking while braking (they turn rotors as part of part of their brake service). They obviously didn't test drive it which is very concerning given that they're doing BRAKE WORK. The rotors should've been checked before putting everything back together even before a test drive. After I brought the truck back immediately they acted as though it was out of their control and the truck needed new rotors. I left to sleep on my decision as I had just paid an astronomical amount of money for this work to find out that my parking brake STILL DOESN'T WORK ($200 down the drain) and my brakes were worse off than when I came in! (Rotors not warped when I arrived) I returned in the morning and stated that I would buy the new rotors, but I would NOT be paying any more labor charges, and the service advisor said that he would have to check with his supervisor. Fine. After dropping the truck off again I received a phone call saying that they'll "Meet me in the middle"' at another $175 just to install the new rotors. I called them back and said don't touch my truck, I will do the work myself. I bought the rotors leaving promptly, and brought the truck home and installed the rotors myself in less than 2 hours. They didn't even try to make things right or work with me on a mistake that they had made and clearly didn't learn a lesson from it. They don't know how to take care of you or take pride in their work, so don't give them the opportunity to screw you over. GO SOMEWHERE ELSE.

Professional and very friendly. They paid attention to what I wanted and I left happy with my car

This place is a sorry excuse for a ford dealership. It’s despicable the way they do business. Dishonest, deceitful and unethical business practices is what you’ll find at Sound Ford. This place carries the stench of dirty diapers. They’ll lie to you and take advantage of you. Stay away from here. Trust me

Sound did not have the car I needed, but they were good about calling and making certain that I knew what they had, and some options. Courteous.

BUYER BEWARE! My husband and I negotiated with Sound Ford on buying a new Bronco. We had looked at the Bronco the day before with a salesman. The salesman told us to call if we were interested and we could work out a deal over the phone if we liked. The next day after going back and forth on the phone we came to an agreed price. We were on the road minutes after the acceptance call and driving to Sound Ford which was 45 minutes away when; we got a call from the sales manager telling us not to come in they had gotten a better price! My husband asked how they could do that morally? The guy just mumbled it is all about money. So just so you know. You can have an agreed on sale and they will jerk it away from you in a second if one of their salesmen call someone else interested and tells them the price they have to beat. This dealership is untrustworthy!!! Incidentally this Bronco had sat for one month because it was priced so high! It was originally priced at $99,991.00!!!! Sound Ford in Renton is a ripoff dealership that has zero integrity and cares nothing about the customer. Remember as the Sales Manager said, "It is all about MONEY!!!)