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(263 reviews)

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Fair, accommodating and true to their word

I bought a car sight unseen after lengthy phone calls and questions answered. Willing to work toward a fair deal. Would buy from again. No hassle, honest and on top of things.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Glad that Ridgeline is what we described thanks again!!

Repeat buyer

Purchased several vehicles from solid rock. Will not go to any other dealership, best used car dealership that I’ve ever been to They are up front and honest, and stand behind their products and service. Highly recommend you stop and see them for your next purchase.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

WE SO APPRECIATE YOUR LOYALTY AFTER 11 YEARS AND 13 VEHICLES!!

Toyota

Bought a truck and warranty from them. Worst mistake of my life! Several complaints. Was supposed to replace sensors, never did. Several promises never came through on. Had a bad oil leak, just put a liquid fixture in it to fix it. The engine ended up blowing up. Said warranty doesn’t cover it even tho I paid for the full coverage on and got more expensive warranty. Now stuck with a truck with a engine that doesn’t and oh over 10k on it and it doesn’t even run. Completely got scammed and screwed over. Absolutely don’t buy from them! Worst dealership Experience I ever had! They took complete advantage of me and now I am with no ride and still paying for the mistake of trusting them. They are not reliable vehicles! They are look nice but it’s all a scam to take your money! I wish I never bought from them!!! Please do yourself a favor and go to a real dealership! This place will take full advantage of you and you will suffer the consequences! I bought from them and now I have yard ornament that costs me every month. They left me broke and without a ride bc I trusted them. I repeat please don’t end up in the same shoes I am in. Never thought I would be screwed over as bad I did bc the owner doesn’t care about the products he sells, he just wants your money and doesn’t care about how he gets it. I am in an absolute nightmare bc of them!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

So unfortunately we have to respond to a Review like this Joe purchased said Truck 6/28/2018 with 80k and did purchase a 12 month unlimited mileage warranty brought vehicle in for service in March 2019 9 months later with 95000 miles on it had oil leak from oil pan was not covered we Purchased the oil pan he had to pay the Labor Declined to accept our offer so decided to drive it leaking oil to 104k so 24k miles later and 1.5 years later blew the engine because he REFUSED to repair his own truck so NOT sure how someone Blatantly NOT taking care of his truck should blame that on us Need to accept responsibility LOOK in the mirror for being cheap and ignoring his problem. We ask you to use your common sense and see this is CLEARLY not our Fault.

Awesome experience

Solid Rock is a great place to go if you are looking for a quality used vehicle. Dan and his staff were friendly and made the car buying experience enjoyable and easy.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Again we appreciate your business

Could not recommend more!

Short version: I truly can’t recommend Solid Rock more. If you’re looking for a great vehicle at a great price from honest people, this is the spot. Long version: I recently worked with Dan at Solid rock to purchase a new vehicle. I came in contact with Solid Rock at the end of a very long and frustrating car buying experience with several other dealerships. Needless to say, I wasn’t looking forward to the car buying process. However, from the start Dan was straight forward, up front, and honest which is unique especially in the car buying business. After deciding I was going to buy the vehicle, my financing fell through which meant a we had to find a new method of financing...Dan worked with us patiently in the following days until this was settled and offered support when needed. Like I said above, not only does solid rock need expectations of price and quality, they exceed expectations with their service and honesty. Buy here!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dave thanks for the opportunity to prove Not all car dealers are the same Enjoy the VW

New car

I just bought my first car Great deals very friendly love them definitely recommend them to everyone thanks so much Dan I'm very excited and blessed

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS AGAIN ENJOY THAT KIA

Great purchase experience!

What a great truck buying experience! Dan is a great guy to deal with, no pressure or hard sell, just wanting a satisfied customer! I bought my new 2008 Colorado 4x4, and drove it home the same day; a one owner (free CarFax) quality vehicle with low miles for its age, very well maintained and with a 3 month service contract included in the internet pricing. I had a minor issue show up two days off the lot and he took good care of me. I would certainly shop there again, and would recommend him to friends and family. You won't be sorry!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

GLAD WE WERE ABLE TO HELP WITH YOUR PURCHASE THANKS AGAIN

Satisfied purchase

Had a great buying purchase with Dan. Very satisfied with how he handled the sell. Felt his pricing was very fair. Love the car! Will definitely keep them in mind for future purchases.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS AGAIN FOR YOUR PURCHASE WELCOME TO THE SOLID ROCK FAMILY

Great camaraderie

I appreciate the business and the service from Dan Ryan and Silas Ryan I bought 6 vehicles from them and they are very good at what they do to sell and buy vehicles

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

THANK YOU FOR BEING A LOYAL AND REPEAT CUSTOMER LOOKING FORWARD TO MANY MORE VEHICLE WITH YOU!!

Great dealership

I went to look to buy a truck I explained what my situation and what I needed and drove out with the truck I wanted with a great price

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS AGAIN ENJOY THAT SILVERADO