Reviews
Great dealership!
Upon walking into the dealership, I felt welcomed and not pressured. I was assisted with patience and sincere kindness. It was the kind of customer service that is missed in the industry these days. I bought my car there and have continued to return for maintenance services. I have yet to be disappointed. It feels great, especially as a woman, to know that I can trust who is servicing my car. I have and will continue to recommend LW Automotive to anyone who is looking for a vehicle and/or a place for good service. Thanks LW Automotive!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business! Enjoy your vehicle
Very good experience
Very good repair job with a couple of issues taken care of at a great price, and great selection of lightly used luxury cars. Wifi a plus and always some great candy to snack on while waiting or browsing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
RESOLVED
I wrote a review earlier for my 06 Mustang Gt.. With a little better communication on my part with these guys.. we got everything figured out.. Easy to work with and very concerned with their customer satisfaction.. The best-LW Automotive!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Never Again...
I bought a 06 mustang gt from LW automotive and i love the car after i made all the repairs that i had to make in order to make it run up to pair. But i was horrified at the dishonesty i recieved from them. I have spent over $2000 in repairs in the short time i have owned the car and i will never being doing any car shopping at LW automotive and i will make sure to tell others to use precaution.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
My name is Lorne Farone, I am the president of LW Automotive. When we saw this review we called the customer and worked it out with him. Thanks for your purchase and enjoy your vehicle
Great experience from begining to end!
These guy ROCK! PC12312011
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Overjoyed with my beautiful kitty!!
I have never been a car enthusiast, and when my car was totaled, I spent 6 weeks looking at cars and was still undecided of what I wanted. I hadn't bought a car in 15 years and the process made me anxious. My shopping experience left me frustrated and uninspired thus far. I had come to LW Automotive from Columbus OH through a referral from a family/friend, and I was hoping to buy a Saab. However, when my eyes met this dazzling elegant silver cat on the lot, I fell in love immediately, and it was "end of story"! I purchased a 2005 STR Jaguar from Lorne in Oct, and have been absolutely thrilled with my new pet. I have not had one problem to date, not even a blimp. My car drives powerful as a muscle car, but floats like a cream puff on a cloud when leisurely driving. Though LW was not the cheapest option (could have bought same car of equal quality from a private person at much lesser cost), I have not looked back or regretted my decision even for an instant. My car was perfect except for a broken vanity mirror and a couple of minor body dings. It also needed a pair of rear tires which I have taken care of since. However, Lorne was very generous and fair in his price. Not only did he deeply discount the invoice, but then without me even asking, Lorne sent me over the moon with an all-inclusive 6 month warranty at his cost offset the cost of the tires and to ease my anxieties over purchasing an upscale car! This man genuinely cared about sending me home happy with peace of mind. In summary, LW is an establishment that will go the extra mile, providing their customers with value, integrity, generosity, and stellar customer service. They will do all they within their power to give you value and satisfaction, anticipating your needs before you do. I am so overjoyed with my purchase, that I have now become an obsessed car enthusiast! I am hoping I can get a 2nd car from Lorne for the winter. Save yourself time and grief; get a car you love from people you can trust. Give your business and support to this wonderful family owned business that cares about the customer, and not just the money. When you meet Lorne, you will be endowed with his passion for cars, love for his work, and his priority to bring happiness to his customers. He is the REAL DEAL, and Ralph is equally delightful! Thank you Lorne for my beautiful kitty!! Never thought I could love a car! Will be in touch soon!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
HAD EVERYONE OF MY DREAM CARS HERE!!!!
I HAD POSTERS OF AT LEAST FIVE OF THE CARS GROWING UP AND HE HAD THEM ALL HERE! THIS IS THE BEST PLACE TO BUY A CAR. THANKS LW
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick, easy, honest and good deal
The team at LW automotive did great work for me. They got me in the car I wanted. Got me financed and out the door same day! Thanks guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Got a great awd audi sports sedan
I was looking for a used awd car that was good on gas. I search all over the web. I noticed 4 different Audis that were in my price range at L&W auto. They were pretty much in my price range. They got me fianced the same day I was there. This was a pleasant transaction. I would highly recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Audi A6 purchase, great experience.
I had been looking around for a nice, clean car to replace my 99 Chevy Tracker. I found an Audi A6 at L.W. Automotive and went to check it out. For a smaller dealership, I was stunned at the vehicles they had in stock, Audi's, Acura's, BMW's, Jaguar's, Ferrari's, classic Mustangs and Camaros, Saab's, VW's and more. After minor negotiation we had an agreement. Some minor work was needed on the A6 and they seemed more than happy to perform the repairs. Their mechanics are top notch and do great work. Everyone there whom I dealt with was friendly and courteous. I would certainly recommend them to friends and relatives and intend to return next time I need to purchase a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase