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Feldman Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (111 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (111 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had amazing and great experience with service

I had amazing and great experience with service management Gary, he’s very polite and helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience!

Great experience! Michael Palmer was our salesman, great guy. Knowledgeable, helpful, efficient and attentive. Went in looking for one model, left with a 2024 Forte. Everything was smooth as could be from test driving to paperwork to driving off in the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Emmet, it's fantastic to know that Michael and our team at Feldman Kia of Novi provided you with a smooth car buying experience. Enjoy your new 2024 Forte!

Kia Sportage Slug to SUPER Drive Kia

Jeannine was very welcoming. Explained service needed and why. Noticed right away improvements. Acceleration better due to work done. It took team work for all this to happen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're so glad to know that Jeannine and our team at Feldman Kia of Novi were able to provide you with a welcoming experience and noticeable improvements on your vehicle. Thanks for trusting us with your car care needs!

Hortense Miller

Jean Price in the service department is truly outstanding in customer relations. She was very concerned with me having the minimal of time for my vehicle to be serviced, providing transportation and kept me aware of the status. I will ask for her in the future. She should pass her customer relations skills to some of the salespersons.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to know that Jean in our service department provided you with outstanding customer relations at Feldman Kia of Novi. We appreciate your feedback and will ensure it's shared with the team. Looking forward to serving you again!

Satisfaction Guaranteed

The staff at Feldman Kia went above and beyond to satisfy the care of my vehicle. I enjoy my relationships with them all and the relaxing atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cynthia, thank you for sharing your experience! We appreciate your business and we hope to see you again at Feldman Kia of Novi. Drive safely!

I’ll be back

Excellent customer service in a fast, friendly atmosphere. Best Kia dealership I have been to so far. They are above comparison to others. Worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Megan, we're honored to hear you consider us the best Kia dealership you've been to! We pride ourselves on top-tier care, and we're happy our efforts are paying off. Thank you so much for supporting Feldman Kia of Novi with a kind review, and we hope to see you again next time you need service!

Refused to let us test drive

We went to test drive a KIA EV6 since they had two in stock. After checking it out and having the salesman run some numbers, we were ready to test drive. They told us that we couldn't test drive until we agreed to buy the car. We asked the salesman, "Would you spend $60k on a car that you've never driven?" He laughed, and sheepishly admitted, "No." He really wouldn't budge on letting us drive the car, so we left. Good luck selling cars no one can drive first.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Secured My Dream Car

I was so happy to deal with your dealership and salesperson Corey. He was willing to work with me at a price I was comfortable with while also getting me the color of car that I desired. Agreed on everything over the phone and a couple hours later I had purhased the car that I wanted. So glad that I drove to your dealership. Your selections of cars are surprising after visiting several dealerships with very few cars available. The fact that you were willing to look at the pricing was so welcome. Thank you for making it possible to get my dream car in this challenging supply environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Pamela, thank you for the great review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Corey. We will be sure to pass on the kind feedback to him. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Feldman Kia of Novi!

10/10 recommend

We found Feldman Kia through extensive online car research and are so pleased that we did. Reese was our direct contact and he went above and beyond to communicate all of our options to us. Even after we purchased the car he maintained the communication, so far as sending us videos of our lovely new vehicle being loaded to ship. With the number of photos, videos, written information that we received from Kia Feldman we felt confident buying a vehicle that we had never seen in person. We would definitely recommend working with them- especially Reese!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are delighted to see that Reese and the team went above and beyond to make your car-buying experience a great one! Thank you so much for supporting Feldman Kia of Novi and congratulations on your new car!

OVERCHARGING DEALERSHIP

Horrible experience! Salesmen used bait and switch techniques, tried selling cars over MSRP and claimed Covid-19 reasons. DO NOT RECOMMEND under any circumstance! Will try to rip you off. Filed formal complaint with KIA customer relations.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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