Reviews
Great service and clean facility
The royal auto group as really good cars i been buying cars from them for at least 8 yeas and never gave me any problems the owner Sam is a really good person helps you out on anything they really know what they're doing good job guys keep it up
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fair and Honest
I was looking for a newer used car. After a few weeks of searching, I finally found what I was looking for at this dealership. I sent in an online inquiry, and the following day I received a call from them. I took the hour and a half drive (each way) to the dealership to check out the car first hand. After a few misunderstandings, everything was rectified by the dealer (who kept their word). The following week I drove out of the dealership in my newer car happy as could be. One week later, I get a random call from the dealer as a followup to make sure I was happy with my purchase. Yes, I would recommend this dealership.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful Experience!!!
All I can say is WOW, I had a very special situation and these guys completely worked it out. I am very happy and pleased with the new truck. They made my car buying process a breeze. THANK YOU !! THANK YOU!! THANK YOU!!!! They even kept my son busy so mommy took care of business. O and the brownies were yummy :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible communication do not waste your time
I called 4-5 times and was told someone would get back to me. They then sent me a carfax of a different car. I left yet another message and no one got back to me. Made up all sorts of stories. Stereotypical used car bad buying experience! Do not waste your time
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very Satisfied
We bought a 2013 Mercedes E350 today! Great price! Bill the General Manager and Bob our Sales Rep were oustanding to work with and got us a good rate. I would definitely purchase from Royal again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
my great experience
I was looking for a car. I found Royal on the internet and called them. I spoke with Bill ,right away I wanted to check out the car. I got to the dealer the car was right in front waiting for me to test drive it. After driving it Bill had the numbers all ready. I was impressed with the customer service I received from the whole staff. I was also very please with their prices. I've already purchased 2 cars along with my mother, niece and 2 others friends. It is a pleasure to shop and tell people about Royal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great experience
Bill and his staff where great to work with. Very nice selection of vehicles. Better then dealing with the larger dealerships, would definitely go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stress Free Buying Alternative
Took the 2hr trip down to look at a used suv after visiting a franchised dealer elsewhere and the experience was worlds apart. This was simply a no pressure experience. Shannon gave us the keys to test drive it. Then we sat down with Bill and went over the numbers. There are no games played. Its a small shop with great value and a personal touch. These guys are worth the time and their prices are second to none. So if you want a no pressure simple car buying experience I suggest you head to Royal Auto Group and check out the fantastic array of vehicles with amazing prices. I expect my wife to pick up her next car and get a great deal from Royal Auto Group.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great car for great price
I bought my car 4 years ago. You would never believe that it was used. Very very low mileage and great price!! I will never buy a car from any where else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quality Certified Cars!
Excellent service, professionalism, and quality cars... I have purchased 4 cars from Royal Auto Group so far and have been satisfied each time, from the purchasing process to the service department I am a satisfied customer and will be making all my future car purchases from Royal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase