Reviews
My vehicle was in the shop for two weeks.
My vehicle was in the shop for two weeks. I paid a lot of money only for the person at the service desk to tell me that GM doesn't make parts for my truck and Crew's probably couldn't find the parts.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Mae. I understand the frustration of having your vehicle in the shop for an extended period, especially regarding parts availability for your truck. Your feedback is valuable, and we appreciate you bringing this to our attention. I encourage you to contact us directly so that we can look into this matter further. Your satisfaction is important to us, and we want to ensure we address your concerns. Best, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Everything was done in a timely manner.
Everything was done in a timely manner. I had an oil change and tires rotation. Also, a complimentary car wash run through. The waiting area was clean and inviting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your positive review, Alice! We're thrilled to hear that your oil change, tire rotation, and complimentary car wash were all done in a timely manner. At Crews Chevrolet, we strive to provide a clean and inviting environment for our customers, and it's great to know you felt that during your visit. We look forward to welcoming you back next time! Mark Milroth, General Manager, mmilroth@crewschevrolet.com
the personal at the desk was pleasant enough however when
the personal at the desk was pleasant enough however when they brought the air filters to me the one for the cabin had a lot more damage that i saw just that morning. also with the increase in cost i am being forced to look else ware for my oil changes after 10 years using Crews.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Raymond. I appreciate your feedback regarding the air filter and the rising costs. We're committed to providing quality service and understand your concerns. If you'd like, feel free to reach out directly to Crews Chevrolet so we can address this situation and explore options that may work for you. We value your loyalty over the past decade and hope to continue serving you in the future. Best, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Wonderful,it could not have gone any better.
Wonderful,it could not have gone any better. Thank you Crews Chevrolet. A wonderful experience from my initial introduction,order and the day I took delivery.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, John! We're thrilled to hear that your experience from the introduction to delivery went so smoothly. At Crews Chevrolet, we strive to provide exceptional service, and it's great to know we met your expectations. We look forward to assisting you again in the future! Mark Milroth, General Manager, mmilroth@crewschevrolet.com
I wrote a review a few months ago that I purchased my new
I wrote a review a few months ago that I purchased my new vehicle but since this i have sent family to purchase vehicles as well! Mr. Dino was my sales guy and I absolutely love him! Finance.... SUCKS! Michelle in finance has a nasty attitude and is completely inconvenienced by everyone and everything! Not at all a nice person to speak too! Her attitude and unpleasant stance is disgusting! You have a great sales team and an awesome service dept but your finance lady sucks! She needs to have her job evaluated maybe stick her in parts!
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Julie. We appreciate your support in sending your family to Crews Chevrolet and are glad to hear you loved working with Dino. I understand your concerns regarding your experience with our finance team. Your experience is important to us, and we value your insights. Please feel free to contact me directly if you would like to discuss this further. We hope to better serve you and your family in the future! Best, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
We recently visited Crews Chevrolet on two occasions to
We recently visited Crews Chevrolet on two occasions to explore both new and used vehicle options. While we ultimately decided to delay our purchase for personal budget reasons, we were thoroughly impressed by the professionalism and expertise of our salesman, Dino. Throughout our visit, Dino provided insightful guidance, sharing his personal experiences and helping us make informed comparisons between various vehicles without any pressure. His approach was genuinely customer-focused, making the entire process comfortable and transparent. Additionally, Crews Chevrolet’s warranty for used vehicles is outstanding, offering an added layer of confidence. We fully anticipate returning as future customers when the time is right for us to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Crews Chevrolet during your visits. It's great to know that Dino provided you with the professionalism and support you were looking for, helping you explore the options without pressure. We appreciate your kind words about our used vehicle warranty as well! We look forward to welcoming you back whenever you're ready to make your purchase. Don’t hesitate to reach out if you have any questions in the meantime! Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Brought my Tahoe in because my AC wasn?
Brought my Tahoe in because my AC wasn?t cooling properly. They basically did a bandaid fix since my warranty was due to expire. Approximately 2 weeks later the air wasn?t cooling again so I brought it back in and they said they had to order a part. I brought the truck back up there and picked it up a week later. The air was fine, but they left my vehicle a total mess and damaged the body inside the driver side door. I then had to be inconvenienced again so they can repair the body damaged and requested a loaner car while the repairs were being made. When I took the vehicle back , Chris Herman advised there was no loaner car available after I requested one when they saw the damaged. Chris Herman nor the Service Manager Max have yet to call me about my vehicle repairs or loaner. I?ve had 6 Chevrolet vehicles and this is the worse experience I have ever had. I will NEVER deal with this dealership ever again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us. I understand your frustration regarding the service performed on your Tahoe and the condition in which it was returned. It's disappointing to hear about the damage and the lack of communication regarding your loaner vehicle and repairs. I appreciate your feedback as it helps us improve our standards at Crews Chevrolet. Please reach out to me directly so I can address your concerns and work towards a resolution. Thank you for giving us the opportunity to make this right. Best, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Our experience with trade-in and purchase went as
Our experience with trade-in and purchase went as smoothly as car buying can go. Salesman and financial expert were able to answer all questions and provide helpful insight.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Julia, for your wonderful review! We're thrilled to hear that your trade-in and purchase experience at Crews Chevrolet went so smoothly. Our team strives to provide helpful insights and answer all your questions. We look forward to assisting you again in the future! Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Outstanding!
Outstanding! Only good. I don't even have any minor constructive criticisms. My salesman, David Eller, was particularly exceptional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Thomas! We truly appreciate your wonderful feedback about your experience at Crews Chevrolet. It's fantastic to hear that David Eller provided exceptional service. We look forward to seeing you again and helping you with any future vehicle needs! Mark Milroth, General Manager, mmilroth@crewschevrolet.com
This is an update to my experience with this dealership.
This is an update to my experience with this dealership. I have had a run around with my paperwork from the transfer of my tags to now learn that they did not put warranty on my vehicle as we discussed in the office. I will file a claim with Better Business Bureau this has been the worst part of this deal. I’m very disappointed with Crew. I got my truck in 2023 as it relates to paperwork it’s been a mess. I’m so annoyed I have to make another purchase for something I was told I had. Now I have to spend $3,500 more dollars. I will never shop here again or recommend any here.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our team has acknowledged this review.