Reviews
I would leave less stars if possible .
I would leave less stars if possible . Crews chevrolet had my Traverse for 5+ months of the 6 months I have owned it all so that they could complete a 14hr estimated repair . The repairs are still not satisfactorily complete & they caused additional damages while it was in their care that they have admitted responsibility for but have proven they are not capable of properly repairing after 5 months. I am now forced to take the vehicle elsewhere to have repairs completed properly and then recoup costs . It has been the ultimate worst experience of car purchase and collision / repair I have ever encountered. The GM , the management team - they all speak down to women owners and do not follow through with their word or agreement - Why would you ever trust they will follow thru with warranting repairs when they are not capable to get them right in 5 months - and have not made right all of the additional damages they caused ? STAY AWAY . That is my advice.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you’ve detailed.
Unhappy Customers
I purchased a Camaro from Crew's on 8/25. Asked for a few things to be fixed before hand major problem being the AC. They say cool not a problem. Car sits in the services department for a week. 24hrs after dropping it off until day 8 I was told that the car would be ready tomorrow. Finally get car back. Now there is rattling coming from the rear-end. Decided to have a different mechanic look at the car. Mechanic found that the sway bar was not properly installed and the bolts were very loose (thanks for the safety hazard Crew's service team). Then less then a week later AC goes out again and a fan is constantly running about 15 minutes after the car is turned off. Back to Crew's I go. Car sits for 5 days this time. Now once again a few days later guess who's having the very same AC issues. I mean the exact same issue. This buying experience with Crew's has been an absolute nightmare the worst that I've ever had. I'm planning on purchasing another car in 2 years and I can guarantee that I will never purchase from Crew's again nor recommend Crew's to anyone. I choose them because of all their "best of" awards but I could have gotten this trouble experience for a hole in the wall buy here pay here car lot. At this point I just want them to FIX the AC problem as promised and not give me a reason to drive to that dealership again. I AM TRIED OF GOING TO CREW'S CHEVROLET ABOUT THIS CAR!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Shayla, we appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Best, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Billy and Joe did an exceptional job helping me buy my
Billy and Joe did an exceptional job helping me buy my brand new blazer and I am very thankful for their help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Kevin, went above and beyond to get us in a new truck he
Kevin, went above and beyond to get us in a new truck he was there every step of the way and was very knowledgeable. Finance was also great. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
My pleasure!
The sales man Dennis went above and beyond to get me into
The sales man Dennis went above and beyond to get me into the vehicle that I wanted I showed up to get my car serviced and ended up leaving with a new car that I wanted. He was with me every step of the way and he helped me a lot I will be returning to crews Chevrolet for all of my car needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this amazing review! I really appreciate your business. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
David Eller, went above and beyond to help with my new
David Eller, went above and beyond to help with my new truck purchase. Great guy and a great dealership to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Great Service!
My Advisor was wonderful! She got me in and out. Kept me updated in every step! Answered all my questions and made me feel appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Crews Chevrolet for your vehicle needs. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
David Eller (Crews Chevrolet) gave me outstanding service
David Eller (Crews Chevrolet) gave me outstanding service in purchasing my vehicle. David's approach was thorough, professional and courteous. I would highly recommend working with David for all things automotive !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
bobduke2, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that David's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
My salesman name Wilson went way beyond to find me the
My salesman name Wilson went way beyond to find me the truck that I wanted and he found it and he sat down with me and gave me a good trade in value and I ended up buying a 2022 Chevy Silverada 2500 hd diesel.I would always recommend Crews Chevrolet for all your Chevy buying needs. Wilson keep me in communication on when the truck would arrive and he deserves 5 stars plus more for the excellent customer service he gave to me snd my father on this purchase and always remember You always have a friend in the car business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Taylor at Crews Chevrolet went above and beyond for me
Taylor at Crews Chevrolet went above and beyond for me with my purchase of my new truck. He was prompt and gave me constant updates on the status of the vehicle. Above all he was personable and professional! I will make sure to send anyone I know looking for a car to Taylor at CC he was such a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Mark Milroth, General Manager, mmilroth@crewschevrolet.com