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Jim Ellis Buick GMC Mall of GA

(4,350 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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I bought my car from Fred Lovett two years ago, and I

I bought my car from Fred Lovett two years ago, and I have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and family members!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team!

Service is always great

The service department is top notch. Great communication. Always treat you like family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we are glad we could help!

I am very appreciative of your support.

I am very appreciative of your support. Thank you for your time and attention and calling me back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My salesman went above and beyond so I could get the

My salesman went above and beyond so I could get the vehicle I wanted, amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone of their staff was very courteous and

Everyone of their staff was very courteous and knowledgeable i will only allow Jim Ellis Buick to service my truck it was fix inlaysthats why I gave them a 5star

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly, not overbearing.

Very friendly, not overbearing. Quickest I have ever purchased a vehicle I left with the vehicle I wanted with the payment range I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick, professional and knowledgeable staff, no

Quick, professional and knowledgeable staff, no complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Phil Scott was my salesman Had Wonderful experience.

Phil Scott was my salesman Had Wonderful experience. Happy Happy Happy Thank you Cheryl Keeling

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Every encounter that my family and I have had with Jim

Every encounter that my family and I have had with Jim Ellis and their staff has been a positive one. They have exceeded my expectations more times than I can count. I can’t say enough good things about Ben and Sammy! They have made car buying a happy experience instead of a stressful one! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Everyone is great and good staff The place is

Great Everyone is great and good staff The place is always clean and the service is very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!